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December 2023 by King A
Wrong business hours listed on google. Sunday they are not open until 9pm. Update your business information.
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November 2023 by File303error Exc
Walked in ready to buy some action figures, I look at the counter and 3 people are standing there idk who was actually an associate all i hear is one of them scream “yesssss” and they start laughing, meanwhile I’m looking at stuff all over the floor with no prices on anything I’m looking at. I turn around and see them staring at me and they look away so at that point I’m not wasting my money on a store that’s this unprofessional. And associates acting like children is crazy and having stuff all over the floor is a huge hazard.
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August 2023 by Brian Brunell
Great location, always greeted by the staff. Picked up a new pair of steel something headphones and elite series 2 controller both under warranty from previous purchases. The steel headphones were an upgrade from my last pair and they took the price difference off. James was super friendly and helpful, definitely knows what he’s talking about. I recommend speaking to him if you have any questions. Also make sure you get the two year warranty, I’ve used them multiple times. James also reminded me about my pro membership expiring and renewed it for me. If there was a six star option I would have chose that!
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October 2022 by 1995 Jaywil
They still have Xbox 360 games! Thank-you Tyler I believe your name was if I remember right! He's the store manager I think it said or store leader it said on his name badge.
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October 2022 by 9 5
They still have Xbox 360 games! Thank-you Tyler I believe your name was if I remember right! He's the store manager I think it said or store leader it said on his name badge.
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August 2022 by Baruby Vasquez
Called past 11am when they “open” and yet they can’t seem to pick up a phone?
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August 2022 by Martina Soliman
Unprofessional staff they need to focus on communication skill you feel like every employee is working with a different store
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July 2022 by KoolKive
Between pre orders given to others and the desperation of employees trying to get you to buy protection plans despite saying no, youre better off at other gamestops like sturbridge.
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April 2022 by Zack White
The lady who I called on the phone about a return of a game was very very rude. She handed the phone to someone else who was able to help me on the receipt it stated that within two days of buying the game I can get full price back and I went in to show the man. When I walked in the lady was being super rude to me and said why would even buy the game if your just going to return it a day later and said there's nothing we can do for you . She was blaring music off of her phone while talking to me and making rude remarks the man was very nice and helpful in giving me my return. Mind you I’m 17 years old and was being very polite I was just showing them my receipt and she was so rude to me. Awful experience
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March 2022 by Gwenevere Schiebler (Gwen)
Employees working there around 4pm on 03-01-22 would not assist me. They refused to process an exchange and would not listen to me. Multiple times I stated I had accidentally purchased a game I already owned and wanted to exchange it for another game of the same price. They asked for my ID, my receipt, and my number. Multiple times they asked what was wrong with the games, if I was trading them in or if I was returning them. Then they told me I can't do that without bringing back the entire order, I questioned that which got a strong reaction of not risking his job over a game. I was caught off guard and apologized saying that was not my intention to come off that way, and then I was just genuinely asking a question but he was hostile and aggressive while I was trying to be more and more calm so that I did not come off belligerent but I can’t lie I was getting upset at this point. So I confirmed one more time that I had to get all of my games back at the house bring them all back in and return them to get two new games out of the 12 I bought, they told me yes. I thankdd them and I left.I did not feel any of this to be true as I have worked at Gamestop in the past and know other people who work there now and I’ve never heard of anything like this so I went to the Gamestop at the Lincoln Plaza instead, they were phenomenal there and took care of me and did not require any of the other games, which I had brought just in case their legit was a policy change on that, they did not need that. They did not need any of the information the other store had requested except for the receipt and the two games that I was exchanging. The whole process took five minutes. An hour of driving back-and-forth for five minutes to exchange two games. That’s the experience I get at the Auburn Mall. I recommend just go to the Millbury store or the Lincoln Plaza store if you live in this area Both stores have good energy with knowledgeable employees.
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September 2021 by David Zuidema
Nice polite respectful
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August 2021 by Hungry Owl
Bought a used switch here. Love it! The woman there (goth or emo I dont know) was very helpful and got me signed up for the membership.
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August 2021 by Kenneth Chapman
Selection is horrible. No consoles available. Better off going to Walmart
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August 2021 by John Leonard
Gamestop needs to get in gear with having mire playstation and xbox consoles they have good deals on used games but it us getting tireing to have to pay $60.00 a game for the new ones its too expensive especially when there are kids that rely on their parents to afford games for them when they are broke and hardly make enough money
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May 2021 by Mdog the great
Wide selections of games and many different games and items