Penske Truck Rental offers a variety of services that are generally well-received by customers. Many customers praise the excellent rates, cleanliness, and reliability of the trucks. The rental and drop-off processes are noted as easy and hassle-free. However, experiences can vary by location. While some customers faced challenges at the Tacoma location, particularly with communication, others had outstanding service experiences at the Auburn location. Zack, an employee at the Auburn branch, received high praise for his friendly and professional demeanor, going above and beyond to assist customers and even securing better rental rates. His exemplary service left a lasting impression, prompting repeat rentals. Additionally, the company provides technical assistance to keep trucks operational, although there have been instances of shortages in supplies like DEF. Overall, Penske Truck Rental is recognized for its competitive pricing and quality service, with particular commendation for its staff at the Auburn location.
Great service, efficient, professional and good communication. Andrew is fantastic.
July 2025
In my opinion, Penske gives the best rates bar none. The trunk ran great, it was clean and everything you might need for moving was with the truck. The reservation, and rental was very easy, and the drop off location was also easy to get dropped off. I was extremely pleased with the rates, and service. Great job everyone... read full comment
March 2025
I Love Coming Here Parts Order Person Dose a Good Job Nicd People Love Doinb Bussins With Them IRA Ford Is Your Place
