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December 2023 by Adam G.
Our car got a flat tire on the mass pike. We pulled into town fair tire and they helped us out in an extremely friendly, efficient and professional way. We dealt with Terry, who was really helpful and he helped us feel taken care of. Overall a very good experience. Thank you Terry.
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November 2023 by David Wool
Dropped my truck off at 8:30 Am for tire rotation. It was an all day appointment but the sales rep told me it would take 2 to 3 hours. After 3 hours still not done he told me we have all day to get it done. I would of had my wife pick me up in that case. It took 5 hours to get it done. It took me 10 years to back to Town Fair and now I remember why I left this company. I can never go in there without getting frustrated. The manager was great but hard to recover from there missed commitment. When I first got those tires, one side leaked. I was filling them up myself until I had 5 hours to wait. They tried to charge me for their faulty valve stems.
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November 2023 by Brian R
I went here some years ago for 4 tires for my Mazda 3. I was a young college student. I asked for good grip tires for the winter and sporty if that could be an option. I wasn’t talked to much at all throughout the time looking at tires.. I was told to come in on Friday at 12.. I show up at 12 on Friday and there was no appointment found and was told that if I drop my car off for tires to be put on they’ll need my car all day. They had record of tires I was shown that came out to a hefty amount of money. I first agreed to buy them then after searching elsewhere, I requested a refund which I got. I was naive, dumb, & young and felt like I wasn’t given good help in finding tires at all, online browsing would’ve been better. I want to give another chance as I know staff may have turned over, but this left such a bad taste in my mouth.
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November 2023 by Josh Ruiz
Fast, quick and easy! Had an appointment at 1 to swap all 4 tires and was out by 2:15. Joshua helped me at the front desk and was super easy to work with. He made sure I was taken care of, 10/10 great service!
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November 2023 by Alexis Divine
I bought a tire at Auburn Town Fair Tire. The tire expert Javon helped me understand information I was ignorant to concerning tread, driving on tires that are not equal, etc. He helped find a tire that was equal to my other three and at a good price. I would recommend coming here. Customer service was great.
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November 2023 by Catherine Brophy
I bought 4 new tires today. I had a great experience at the Auburn location. Javon, greeted me at the customer service counter with a big smile. Javon was very kind, helpful, and just made everything smooth. Even when I was checking out, he held the door for another customer who was coming into the store. Overall, I had a great experience and will come back again because of affordable prices and customer care !!
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October 2023 by Oscar De La Rosa
Went in on a Saturday after getting a nail in the sidewall of my tire that couldn’t be repaired. They took care of me promptly, and they put in an order for the tire I needed, was told they’d have the tire in by Monday but I never got a call to update me when it was there. I tried calling at least 12 times throughout the day between Monday and Tuesday to check in if they’d received the tire but they never answered the call and their voicemail was full. Not even the main customer service line could get a hold of the store. I finally went in person at the end of the day after work on Tuesday around 5pm. Again they promptly asked how they could help, and found the tire which had been delivered Monday. They swapped it out in the 30 minutes before close. I would’ve given 5 stars for the service in store, but they could do better with notifying customers and answering the phone.
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October 2023 by Hannah
Absolutely wonderful! One guy was a little snippy when I didn't know how to answer his questions, but the other people more than made up for it. They were so kind and patient and seemed invested in making sure I didn't spend more than I needed to. I was in and out in two hours too which is not a terrible wait time for everything they did.
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September 2023 by Krovvy
Came to town fair tire for tires, and I was treated very well. Tires were affordable, and let me tell you i got done the same day. every other place i went to was telling me i gotta wait a week out for tires. very professional staff. Jonathan R in Auburn was the best to work with. nice guy. went above and beyond for me. i will definitely be coming back here from now on. !! highly recommend this place for tires !!!
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September 2023 by Glen Harthorne III
Louis in Auburn is very professional honest, and courteous - he walked me through getting four tires for my vehicle. Tires were not in stock but he verified next delivery and scheduled my appointment.Highly recommend this location!
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September 2023 by david sallies
I went into the Auburn Town Fair shop this evening. I was there to drop my car off to he worked on Saturday. Shawn met me at the counter and offered to do the service right then so I wouldn’t have to come back tomorrow. He and his crew installed 2 new tires rotated my tires and did an alignment. I was out in half an hour. Everything was explained to me. Shawn explained all the details of my bill with me. Everyone there was very kind and courteous. I would highly recommend this Town Fair Tire!
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August 2023 by John Taki
I want to start off by saying that Luis is an amazing representative! From the first interaction of getting my alignment done, to coming back and needing to get it fixed because it was slightly off center. I walk back into the store because I couldn’t get a hold of anyone on the phone and I explain to Luis my situation, and he tells me Town Fair Tire will get the alignment done right here and right now since I have to drive across the country, amazing customer service, Town Fair Tire has always treated me nothing short of exceptional!
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August 2023 by sonia askew
This morning I blow one of my front tire on a curb I called AAA but they wait time for service was over 2hrs so someone recommended Town Fair Tire in Auburn. I called and the owner answer my call and listen to me and said mam dont you worry we will help you .He send one of his guy to put the spare tire on and within 30min I was at his shop getting my new tire install.I owned a car for over 30yrs and this is by far the best shop I ever had my tire taking care of .Kevin and his team are extremely courteous ,professional and provided me with an exceptional service ! Thank you ,you made it so easy for me and I was able to get on with my busy day !
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August 2023 by Greg H.
stay away they will rip you off. You will not get what you pay for. I was charged for a wheel balance and new valve stems on the five tires I bought and both were not done. one tire went flat within one mile of driving because they didn't change the twenty year old valve stems that I was charged for. I recommend going anywhere else
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July 2023 by Yvette DiMaio
Found a nail on my way in to Worcester for work. I was referred to Town Fair tire. I had a 2 1/2 hr ride home so needed a quick resolution. Brian was great! They had one tire left in stock that matched what I had. They squeezed me in to replace the tire and they got me back on my way home in short order! Was very happy with the service.