December 2015 by Jennifer Foley
I recently used Mercury for a move from the North End to their storage facilities. I picked Mercury over their competitors for a few reasons: - Communication – Mercury actually answers their phone when you call and they respond to emails. There might not be a wizard to calculate how much your move costs, but that is because a human being actually thinks about it. A human with extensive experience in how your move is different than the ones before it. - Pricing – As an added benefit, they have some of the best pricing in the market for an established company. You might find two guys with a truck offering you a better price, but Mercury comes with all the extras. Like how to properly wrap and pack a floor mirror, that weird lamp, or unscrewing the bracket that is above your reach. - Quality – They wrapped my Ikea purchases with the same care of my big wall mirror. It was impressive to watch them pack efficiently and with great care for everything. There are no newbies here – just experts. - Staff – Everyone I have worked with is very nice, timely, and professional. In the spirit of disclosure, this is my 5th move with Mercury over the span of 10 years (2006, 2008, 2010, 2011, and 2015). Over those years, my little sister and family members have hired them regularly as well. At my most recent move, Melvin and Santiago recognized me from prior moves… and remembered that my mom had given them fresh chicken eggs over the summer when they helped her. I'm almost positive there is no fancy CRM system helping them remember those facts. They remembered because they are all cordial, polite, and genuine people who care about the customers they work with.
