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November 2023 by Cindy W.
I've been going to Petco in Avon for years. I'd say half the.time the employees are border line rude and it's obvious they don't want to be there. And by the.time I'm done shopping, neither do I. Are they being.mistreated and underpaid? Or do they just hate customers? Who knows? Time to spend my money in a place that doesn't smell like old piss and treats me with a tiny bit of respect.
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August 2023 by Heidi Conrad
Excellent customer service! Today they went above and beyond for me, special thanks to Chy!
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August 2023 by jamie g.
I probably have the friendliest 6m old kitten to ever exist. He has been used to his carrier since I adopted him at 8 weeks. I've never even heard him hiss. I brought him in to get his nails trimmed at the grooming salon and the two women working ripped him out of his carrier by the (very little) scruff he has on his neck. He puffed his fur up to show he was uncomfortable (which he didn't even do when he received shots at this same location's Vetco service) and they cut all of his nails with very little care in under a minute. I watched one of the women brush a Persian cat so roughly it seemed like his eyes were bulging out of his head. I would be extremely uncomfortable if my cat was being brushed like that at the groomers without me knowing. Over priced, rushed, and not gentle. We won't be returning
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June 2023 by Jasmine T.
i usually have my dog groomed here and unfortunately my usual grooming was not doing the cut. I was not told this and would of just change dates. I picked up my dog and was told she has a nick on her chest. Upon looking at this it was pretty big laceration which i had to go to the vet for. i will never come back to this location. i never had issues in the past now today it was her fault? i get it accidents happen but my dog is very very calm . anyways beware !
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November 2022 by Richard N.
I really wouldn't recommend buying fish here. When we buy fish here they would die within a week or so. We were always told to add this or that to the water we would bring our water in for testing there was nothing wrong with our water. We started buying our fish at Petco In Pembroke and I believe Petsmart and Hanover and don't have any issues. If you want supplies sure nothing wrong with that but as you see in the picture anytime you go in here there's fish float and belly up. I understand it happens but someone should actually take them away because that's just not good.
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August 2022 by Dawn S.
I went into this store today after avoiding for a long time due to how bad it SMELLS. I was hoping maybe they cleaned since the last time I was there, however... the smell was horrid!! Smelled like wet animal shavings and old pee. It is still very bad. I had to cover my nose and mouth to prevent gagging. I have experienced this here before...it smells like lack of cleaning of cages, dog pee on the floor and old fish tanks. The stench was bad...really bad. Doesn't anyone from Corporate ever visit the stores?? I will go to Walmart for my cat food from now instead. Easy fix, people... Easy fix. What a shame.
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April 2022 by Steph T.
Leif who works in aquatics is so incredibly knowledgeable and nice! We'll be back for more fish and advice.
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December 2021 by Maryanne M.
I don't know what is going on here but I went to get some toys and snacks for my dogs and we walked in the door and the smell was horrid!! Smelled like wet peepee pine shavings and rodent pee.It was so bad I was gagging...I have to leave.I have never experienced this here before...and I am sure it has to do with the lack of cleaning to cages and tanks...the stench was bad...really bad.I did not stay and buy anything there...
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November 2021 by Nashwa D.
Inexperienced staff even their grooming service which I used few times isn't any better they seem not to care about your dog to them it's a transaction nothing more I even think they can be harsh with the dog while grooming In the beginning I wasn't sure if that's really what it's but the more i go there with my dig or to buy something and I see how they do it I became sure how callus they are with the dogs while for anyone to do that kind of job thru must be kind if not passionate about pets which definitely they lack . Also I believe they don't really perform all the services your pet should get when there may be so they can take more dogs or just they don't care Now let's talk about how lousy the store is no one answers the phone and I mean no one If you have a curbside pick up you call and because no one answers the phone you have to go inside so why they bother and offer a curbside pick up inside the store the staff lack any helpful attitude or knowledge My conclusion is this place needs to be fixed or close and just go somewhere else but not in our town with such very low business standards .
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September 2021 by LMD
They didnt listen to my instructions on how to groom my pet!!!
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September 2021 by Paulette Manon
Very accommodating. I was unable to complete an online discounted item and the store honored the online price. I also purchased a tortoise here for my granddaughter, Staff friendly and knowledgeable regarding his care. Well stocked for all pet needs
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July 2021 by John Larsen
The girls in grooming did a great job for my Great Dane puppy's nails. Very friendly.stretchgfw
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May 2021 by Tao Q.
I drove 30 min to my dog's bath appointment. The staff refused to take my dog. She said my dog had matte on her ears and she would not have enough time to clean it. She even refused when I asked to change to a grooming appointment because she had to get off work by 7pm. We never had such problems in other places before. so disappointed and will never go there again!
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February 2021 by Bonnie D
Besides being a little behind they were great
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February 2021 by Pam Clayton
I love Petco vaccination. Convenient and not costly.