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November 2025 by Dell K
Customers should be greeted when they enter the store ..there is a loud bell so employees should be aware we are there
I was there in the am
All it takes is.. I'll be right with you.I stood there approximately 3 to 4 minutes with his back turned to me.. he knew I entered the store and continued to work on his computer. Then, when he turned around and made eye contact with me, he still continued on his way to do what he was doing. And then said ill be right with you
When I go to the lunenburg store, i'm always pleasantly greeted immediately and asked if I need help
The product itself and pricing was 5 stars
But customer service could be improved
Thank you
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November 2025 by Austin Bornstein
I had a great experience with Aubuchon Hardware today when shopping for Adirondack chairs. Meghan was so nice and very helpful, she went above and beyond to help me find what I was looking for. Great service all around!
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October 2025 by Alexandria Goldinak
The service at this Aubuchon Hardware is unmatched. I love coming here for all my house project needs however this trip was the best! Dan went above and behind to help me with my sign mounting kit that did not come with the correct screws or pre-drilled like advertised. Dan happily chose the correct screws, drilled and mounted the sign perfectly to the kit saving me a ton of time! Thank you so much Dan!
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September 2025 by Maureen Hart
Amazing how quick the order was filled. Very professional! I strongly recommend this store.
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August 2025 by Elizabeth Marrese
We had the best experience possible at this store!!! My two friends and I were in desperate need of paint to complete our half painted senior parking spots. We decided to call the store ahead of time to see if they could accommodate our color match request. We came into the store with only a stick of dried paint looking to get a color match. When we entered the store, we were greeted with a warm welcome from Meghan who was determined to find us a budget friendly paint color with our exact shade. Due to our lack of knowledge of the amount of paint needed, Meghan guided us towards the right direction of finding the most suitable colors and inexpensive options as possible. Not only did Meghan work hard to find our exact shade, but she kept us company and genuinely cared to talk to each of us. After she devoted almost an hour working on our color requests, she surprised us with donating the paint to our school! It was worth a lot of money so it meant so much to us! She commented on how we are enjoyable, mature, and kind young girls. She even introduced us to their famous cat Oreo! I would highly recommend going to this store for the excellent service and quality hardware!
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July 2025 by T Guzzi
I went to store for a product , I thought they had in stock.....but unfortunately it was out of stock.Meghan checked computer and found
product at Littleton Aubuchon. Meghan drove to Litteton and picked up my needed item.....so I was able to pick up same day. Meghan went above and beyond to go out her way for me. Meghan has won me over as a customer for life at Ayer Aubuchon....she deserves 10 stars!!!
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July 2025 by Lucas E
Really rough selection, especially on nuts/bolts/washers. I could find boxes of bolts in one size, but no lock washers. They have lock washers in another size, but no bolts. They want you to get them individually for a huge markup, which would have made a $20 job over $100 for 86 #8 bolts with nuts and washers. Frustrating, but good service at least.
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July 2025 by Paul McCarthy
Good management, seasonal stock is exceptional, customer service is terrific, overall a great place to shop! Prices are reasonable, and plenty of parking
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July 2025 by Trent Jones
Meghan, saved the day with a screwdriver find!
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March 2025 by Joseph Ajemian
Always top notch service and experienced professionals! A few months ago when I needed a pallet of wood pellets, but couldn’t transport, the staff personally came to my house with them and even helped me stack them. They wouldn’t even take additional money for the help. Couldn’t get that service anywhere else!
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March 2025 by E. Scott Hiser
Great deal on fertilizer and even better service!
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February 2025 by bossbruin1
Danny is the best... He is very warm and friendly and sincere and the model of what being a good business person and citizen is. We are always thankful for his help and support and he deserves recognition for his hard work and efforts! THANK YOU!
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February 2025 by Kurt Aaron
Great store, great people, fair prices!
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January 2025 by daps diary
Such a great atmosphere of employee’s every one is extremely helpful and willing to go out of their way to make sure you get what you came for! 💯👍
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January 2025 by Eric Taylor
DAN jones is a huge help any time i go to this location. If i have to go I’d rather check to see if he is working because as long as he is there, i know he will help me with exactly what I’m looking for. He makes this place worth going to, even if i have to drive an extra 20 min to Ayer just to have him help me. Thank you Dan!
