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October 2023 by Charles Bridges
Helpful staff.
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July 2023 by Lori Yensan
Returned a Uhaul. Very efficient and friendly.
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July 2023 by Kyle Harkness
The online situation is terrible. Definitely needs a lot of work
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June 2023 by L. M.
Arthur is the man!!! The guy is someone you want on any team. He's personable, friendly, kind, tolerant and goes OUT OF HIS WAY to help! Cannot say enough good here on reviews about him. This U-Haul works well and satisfies my needs and I believe a lot of that is in part because of Arthur. Drive up lockers. Quiet location. Great hours. It shows it's age a little but with The location and quality of service I cannot say a bad thing about it. Been storing here for 4+ years. Thanks Arthur and U-Haul of Ayer
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June 2023 by Roxy W
Everyone was so nice and friendly, the service was exceptional!
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April 2023 by Daeil Kim
Highly Recommended!I had reserved an enclosed trailer for business use at the Gardner, MA U-haul location. On the day of pickup they called and said they won't be able to help me, because they didn't want to shovel the snow.So I checked with U-haul and found another one available at Ayre, MA. The U-Haul CS on the phone moved my reservation and by the time I arrived at the Ayre location, all the snow had been plowed and trailer cleaned/ready to go.Nowadays, it seems like everyone is okay to point their finger at someone or something else to shift the blame, taking the easy way out with no accountability.Arthur, the manager at Ayre U-Haul, displayed a rare trait and took full responsibility for the actions of people at Gardner U-Haul. Although I did not ask for it, he made sure I was compensated for the action (in this case inaction) of people from Gardner.In our daily interactions often times we forget that when we interact with someone, we represent our backgrounds(corporation, race, nationality etc) as the face of said background. For example, If you walk in to a grocery store and are faced with a courteous and friendly employees, you are likely to associate that grocery store with a positive memory and maybe are willing to travel out of the way to shop at that location.I hope U-Haul corporate notices they have someone like Arthur working for them.
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March 2023 by zach wilson
The van I rented was clean and the customer service was very friendly and customer oriented. I strongly recommend this location if you have to rent.
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March 2023 by Jon Doe
Great staff, if you are in need STOP BY!!
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January 2023 by Shane Rossi
Fast easy clean trucks and honest on what u get
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November 2022 by Chris Stephenson
Great service. Arthur was extremely accommodating.
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August 2022 by Victor Dossantos
Fast and kind service, Arthur helped with anything we needed, definitely recommend
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July 2022 by Jessica Moore
Very polite and helpful... Need storage or a moving truck, they are the place to go
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July 2022 by Ravi K.
Went there to pick up the dolly. It was closed during the working hours. There were customers coming and were disappointed like me. I am sure there might be some kind of emergency for which they had to close the store hence two stars.
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June 2022 by Brandy Lee
The gate locks you IN if you are one minute past closing time and it’s a hassle to be let out. Also Arthur Dulong seems to have napoleon complex and tried making up all these new rules for only certain people. How bout you all fix the gate so if you’re at your storage unit you can leave?
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November 2021 by Jeremy P.
Thank you Auther for being amazing and helping me get the right size truck for my move and just being an all around great person to deal with. Other public storage companies could learn a thing or two from you. I highly recommend this location for all your Uhaul needs. Jeremy P.
