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March 2024 by Erin
Only place to buy books
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February 2024 by Donna Blackman
I went to the Cafe, and I did not have a good experience at the B&N, Hyannis.I did not realize that the Starbucks in theBarnes & Noble are run by the company and not Starbucks.I had a $10 Starbucks gift card. When I came to the counter to order, the employee was curt and said I could not use the card. Ok, fine.I proceeded to order, 2 drinks snd a sandwich.The barista made my drinks, but no sandwich came.The barista asked what I was waiting for and explained I was waiting for my sandwich. She asked the employee who took my order, and he was unpleasant.The barista proceeded to finish my order. Another customer after me received their order prior. 15 minutes later, $22 later, I received my sandwich.By the way, the drinks were way too sweet, and had to throw half of it out. I felt that these individuals need a course in customer service.I never post bad reviews, but this one really got to me. Expensive and inconsiderate service.
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February 2024 by Quinn H.
I love this place! The selection of music and books is awesome. KPOP Albums (If that is what you want) are very cheap and they get new music in on time. Staff are very nice and helpful and know where everything this. I recommend this place since it's cheap and nice, also a good a setting and nice interior.
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February 2024 by Krissy
I had such a great time with my nephew and Godchild. I love that they have a reading area!
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February 2024 by Farmer Sh
Terrible customer service, there was never anyone to help me find a book I wanted, I don't recommend it ????
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February 2024 by Sean Phinney
Fun store. Well set up and excellent staff. Love bookstores
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February 2024 by Linda F.
My husband went in 1/23 to get a book for me. Not in stock so they said they could order and it would take 4-6 days and they would call me when it was in. Finally after over a week he called and inquired about it, on 2/1. The person he talked to said it was in route and would let us know when it was there. We were out shopping on 2/3 and I called again as we were going to be near the area. The woman I talked to said it was going to be in in a few days. She tried to tell me that we had ordered it on 2/1 and I said No that was when my husband called to find about where it was. Apparently no one put the order in when my husband went there in person and they tried to lie about it. I should have ordered it online and I would have already had it. We try to shop locally to support businesses but this is pretty frustrating.
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December 2023 by J Quinones
Loved it! Found exactly what I was looking for plus more!Very friendly and helpful.
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October 2023 by Guillermo “GG3” Griffey III
Whenever we go on vacation we always find an Irish pub to have lunch at and this place was great! Licr music and great food
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October 2023 by Emily Daal
One of the nicer Barnes and Nobles I've been to! It made spending a day in the mall good. My kids liked the comic section, and the shelves are super kid-friendly. Also the Starbucks isn't bad either.
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October 2023 by Casey Tran
Reading from the comments, it seems this store has a history of employees verbally attacking customers. The same experience happened to me, in which an employee loudly and publicly yelled at me because I chose to walk up the down-escalator instead of using their unreliable and claustrophobic elevator (the up-escalator was non-operational). I was yelled at, mocked, and treated like a child, and upon complaining to the manager, the excuse I received was that teenagers often do the same thing I did, as if that justifies verbally attacking another human being. Do not take your kids here, because apparently they have a history of treating children this way.
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October 2023 by Casey T.
Reading from other reviews on the internet, it seems this store has a history of employees verbally attacking customers. The same experience happened to me, in which an employee loudly and publicly yelled at me because I chose to walk up the down-escalator instead of using their unreliable and claustrophobic elevator (the up-escalator was non-operational). I was yelled at, mocked, and treated like a child, and upon complaining to the manager, the excuse I received was that teenagers often do the same thing I did, as if that justifies verbally attacking another human being. Do not take your kids here, because apparently they have a history of treating children this way.
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September 2023 by Lacy
Beautiful, huge, 2 story Barnes and noble. Absolute heaven. Staff were friendly and very helpful. Neat and tidy, will definitely be back to this location, they had a lot of books I normally can't find at other B&N locations.
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September 2023 by Carla Provost
I am always happy being in a Barnes & Noble bookstore ! :D The associate was very helpful in assisting me & my husband in locating a Janet Evanovich book we were looking for - Thank you ! :)
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September 2023 by Mark Wood
So great to have the new Barnes and noble in town. The smell of books is so refreshing and the store is really clean.