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May 2025 by Christian Cullen
Waited 45 minutes while one worker was helping another customer, and chit chatting with them knowing I was waiting, finally it was my turn and she took a ohone call immediately and was gone for another 15 minutes. Then when I told her what I wanted (new phone, new line) she refused to help me unless I wanted to buy an android, or drive to Plymouth. She said the store doesn’t sell phones. What kind of a retail store doesn’t sell phones? Overall horrible experience and I won’t be back any time soon. Lost a brand new customer.
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July 2024 by Roberto Junior
Great store and nice costumer service. They helped me with everything needed. I’m really satisfied
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June 2024 by Karen Grover
Customer service here is ZERO. My phone updated then wouldn't make calls. I lost several hours of work. The young lady tried to help, but was clueless. Called manager twice. Fixed problem, laughed and said "ok, all fixed" What happened to "thank you for your patience" or "so sorry for the inconvenience" ??
I needed a new screen protector and asked for it to be free. All i expected was "hey, can't do that, but I can give you a discount" or even "sorry, no". The manager got angry and said "What? Why?" He was aggressive and is a big guy. He continued to verbally harass me as i walked out. No one should be treated like that.
I don't think that even if I spoke Portuguese, would I have been treated better. Changing phone carriers
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November 2023 by Jaqueline Mori
Excelent reception!
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November 2023 by Jose Armadillo
Excellent service
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October 2023 by Victoria Hovey
While the customer service at the Hyannis location was really nice, the actual “Cricket Wireless Service, is not. Very limited areas where the service actually worked 100%. Sometimes I was even unable to access my bank account. Also, my account was not a contract, however they charged me a $5.00 late fee, one day BEFORE my first payment was due. They refunded that $5 but then charged another $5.00 late fee a few months later, when I was unable to use my phone. They shut my phone off, so why would I owe them a “late fee?” Anyways, I’ve had other carriers and realize this isn’t the best option for a wireless service.
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July 2023 by Jessica MacDonald
Service is better then boost. Not many locations. If you can't make your payment online that would be the only issue other than that I recommend Cricket 100%. If I had a cricket phone i may be able to me more accurate.I'd happily switch from xfinity to cricket
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July 2023 by Isadora Paixao
Great people, and great service
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July 2023 by Bia Eleto Landim
amazing costumer service
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March 2023 by Gheniffer Santos
Terrible bad people, the owner is the worst. I do not recommend
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October 2022 by Patrice Williams
Marcos and his staff couldn't be more professional, friendly & personable (tell me where you find THAT anymore!!). I had to switch carriers due to false advertising about my " excellent coverage" at my home address after a tower shutdown..."Doesn't effect your service & your phone's fine". Marcos and his staff took care of me & within 10 minutes we were ready to activate. His/their patience due to a ridiculous faux paus on the other carrier's end caused him to take 45 mins he shouldn't have had to, to rectify it. Remained cool, calm, patient & friendly all thru it. VERY IMPRESSED WITH HIM, HIS BUSINESS, THE WAY I OBSERVED HIM TRAINING & TREATING HIS EMPLOYEES...IT STARTS AT THE TOP...THE TRICKLE DOWN IS EXTREMELY POSITIVE & HELPFUL TOO!! THIS CRICKET OFFICE OF MARCOS' IS JUST THE WAY A PERSON SHOULD BE TREATED. LOVE THEM...HIGHLY RECOMMEND!! ??
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May 2022 by Christopher Mulloy
Why every time when I get a new phone are there numbers missing from my contacts? Like a hundred. If it syncs most why not all.
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March 2022 by Stacy Coelho
They really went the extra mile to find out the problem with my husband's phone
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February 2022 by Raul Rivera
I've always had aGreat experience ??
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October 2021 by Junior Freitas
Great service!!
