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December 2023 by Google user
Hung up on my insurance company twice while telling them they wouldn't talk with them anymore. Wouldn't put my prescription under my insurance and withheld half my medication
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September 2023 by Kathy C.
The women who work the desk are nice but very busy. They try their best. The pharmacist has a big attitude and is quick and not helpful. I just witnessed him turn an older woman away who had a Question and he told her he was closing for lunch and told her to back away from the corner and he then pulled the gate closed in her face. He is so rude and pompous. I helped her with her question before I left the store. It's always a struggle there.
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June 2023 by Rick J.
Horrendous customer service, especially in the pharmacy. The CVS at the airport rotary is better, and Walgreen's on West Main Street appreciates the business. This store has been bad a long time -- years. CVS: wake up!
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April 2023 by Susan C.
The bald pharmacist is super mean. Like who do you think you are speaking to people like that? How do they allow that? Nobody should be treated so poorly and this man should not be working around people.
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February 2023 by Sherry M.
WORST PHARMACY IN THE WORLD. KATHERINE supposably the manager picked up the phone and said "hi" I go is this the pharmacy?... she goes "yeah" well I called to see if they had a prescription and she hung up on me?! I doubt she is the manager and if she is the manager she should get that taken away from her. She is the rudest most unprofessional pharmacist / person in general I ever got the pleasure to deal with in my life!!!! I will never come back to this pharmacy again. Thanks to you Katherine.
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February 2022 by Ry V.
I don't normally do this and only made my Yelp account to share my experience with this CVS Pharmacy. I typically only have to visit the pharmacy a couple times a year and I have noticed how extremely rude the staff is at this location. Recently My wife asked me to pick up a prescription for her. I drove over and pulled up in the drive thru line. I was greeted by an extremely angry women. I gave her the name and in a respectful way spelt it also as the name has a unique spelling. The woman slammed the window and walked away. Slamming the window forcefully in my face, intermittently asking me questions and quickly cutting me off mid sentence would happen 6-7 times over the next several minuets. When she found the prescription in her system she made sure to open the window and inform me that I gave her the wrong spelling of my wife of 17 years name before slamming the window in my face again. At that point I decided that was enough and I asked her why she was being so nasty and rude to me. She then for the last time slammed the window in my face. I watched through the window as she handed the prescription off to another women in the pharmacy. The second women came over to the window and gave me the total and I handed her my card. When she handed me my credit card receipt to sign I asked her why the other lady was so mean and she quickly snapped and me and said "I have nothing to do with this", so then asked to speak to the manager and she replied "I am the manager". I asked her how does she have nothing to do with this if she is the manager of that employee? She demanded the signed receipt from me. From there I asked her for both of their names and she refused to give them to me and told me that if I had a complaint I should call 1800 -CVS and slammed the sliding window in my face one last time. I am a nice person and treat everyone I come into contact with everyday with respect and kindness. I was disgusted with the way I was treated by them.
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January 2022 by Kam C.
Worst CVS I have ever been too. Almost everyone in the pharmacy area has an attitude. Walgreens is much better and people are very helpful!!
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May 2021 by Sydney C.
Some of the meanest and nastiest people work in the pharmacy. They are cold, non caring and they all seem to have an attitude problem. Stop and shop is so much better. The people that work in the pharmacy there don't seem to hate dealing with the customers. Do better CVS
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April 2019 by Chris G.
CVS Hyannis/Centerville as well as CVS Corporate don't even deserve one star. This is the worst run company on the planet. I had to speak to 10 people today and was on-hold for a total of 2 1/2 hours. They have untrained staff who likes to pass the buck when they can't figure something out. Someone in Corporate actually admitted that the stores will often send people to them so they don't have to deal with a problem. I have Carepass, for which I am charged a monthly fee, and all I wanted was to have my meds mailed to me. A monkey could have done this. After my ordeal, they suggested I get the CVS Carepass APP because it was almost impossible to make any changes in person, on the website or via the phone. Warning: If they are so incredibly incompetent, just be very careful that your prescriptions are filled correctly. What a scary place.
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January 2019 by Larry M.
These other reviewers have it right, Fairly rude staff and I'm sure it's because they are overworked. This store is way too busy and I would suggest a less busy pharmacy. Even getting them on the phone is often difficult. I was put on hold today after a long wait and they never picked up again......
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August 2018 by Nicole R.
Going to this pharmacy is like jumping into a cage with lions. The Pharmacy staff lack simple customer service and communication skills. They are rude and utterly act disgusted that they have to do their jobs and attend to you. I would hate to see these people outside of their place of work because I bet their whole life is just one miserable rerun. Every time I go into this store I feel like a burden to them just to obtain my prescriptions nobody has ever once smiled or been pleasant. Every single interaction they have been miserable.... or they mess up my prescription or "forget" to fill it even though I called on the phone to remind them. I work in healthcare and I understand everyone is short staffed but you still need to treat customers with respect and decency no matter how short staffed you are.
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February 2018 by Erin Rose
Very polite and helpful staff.
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February 2018 by Karen B.
I have been using this cvs, Centerville/Hyannis for about a year now. I have never had a good experience to date. I find the employees rude, condescending and short. I miss cvs Sandwich but since I have moved I am stuck with this place.
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January 2018 by ellery d.
I am an older woman and have gone to many Pharmacies in my day and have never been treated as poorly as this store. I went last summer trying to fill a prescription and the person at the time gave me a very hard time about filling it and was not willing to help me with a coupon issue ( I decided that in fairness I would try them again today). Today I went back for more of the same treatment. I had a prescription for my dog originally called into another CVS in Hyannis. They did not have the med so they called it in to the centerville CVS store. I went to pick it up and when I arrived they had filled it with a brand name for 97.00 the person I was dealing with wouldn't even give me the price for the generic until my vet called it in again . I left and went to another store that was happy to give me a generic price . I told them about my Experience at that CVS store and two of the employees said they use to work at that horrible CVS store. I ended up having my Vet call the prescription to a mail away Pharmacy and was able to get it for 26.00. The North Street CVS is scary to go into. The rotary CVS doesn't have the Meds and the Centerville CVS is loaded with rude employees.
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December 2017 by Jennifer W.
I have been to this CVS on many occasions. Three times alone in the past week. (I am usually "on the Cape" three to four times a year for periods of four to ten + days).... Several days prior to Christmas I needed a prescription to be called in by a doctor from Pennsylvania. The person I spoke with at the pharmacy was EXTREMELY helpful. Then when I picked up the script, the woman at the pharmacy counter was so friendly and courteous. All three people who have helped me at checkout (front of the store have been stellar) even when the line was wrapped around the isle on Christmas Eve. And I wrote everyone's name down and am having difficulty remembering - of course. There is even one woman (employee) who helped me so much in the aisle (with eye cream). I have those names somewhere. Otherwise it's another excuse to go in to use my extra bucks.