Geek Squad offers a range of repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. Their expertise includes computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Many customers appreciate the knowledgeable and friendly service provided by the technicians. For instance, one customer praised a technician who successfully repaired an iPhone that another provider could not fix. However, some reviews highlight inconsistencies in customer service, with experiences varying from excellent to frustrating. While some customers have received kind and efficient help, particularly for seniors who are not tech-savvy, others have faced long wait times for assistance and challenges in scheduling appointments. Despite these issues, many customers still value the store's range of products and the expertise of certain employees, especially those knowledgeable about computers and MacBooks. Overall, while Geek Squad has its strengths in tech repairs and installations, there is a noted need for improvement in customer service consistency across locations.
Wonderful experience recently with Natalie in Hyannis. AT&T gave up on wiping clean my old iPhone 12 so I could confidently transfer all service to my new iPhone 16.
Natalie solved the problem very quickly while I waited.
Great job and very courteous
April 2025
I am writing to acknowledge Natalie who fixed my iPhone that TMobile gave up on! I hope Geek Squad treats this young woman as the treasure that she is!She is competence and kindness personified!
December 2024
I made an appointment at the Hyannis store. Although I didn't buy my Dell laptop at Best Buy, the technician opened the computer, identified the likely fan problem, and advised me how to get it fixed by Dell. He was very friendly and helpful. Several days later, fan problem appears to be fixed via Dell diagnostics.
