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November 2025 by Richard Covell
Bought an $800 laptop that worked for no more than a month until the screen would repeatedly turn itself off and essentially lock me out of my own account. After making an appointment with the Geek Squad was told it needed to be shipped out for further diagnostic testing (roughly $100-300 depending on the issue and would take about 2 weeks) Zach from the Geek Squad insisted I have it sent out until I pointed out that the 30 day free trial of Macafee had expired and that might be the cause. I bought the macafee package which was less expensive against Zachs opinion and returned home to find the laptop worked perfectly fine. Long story short save yourself the time and effort of walking in the door at this place,
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May 2025 by Gary Luck
Wonderful experience recently with Natalie in Hyannis. AT&T gave up on wiping clean my old iPhone 12 so I could confidently transfer all service to my new iPhone 16.
Natalie solved the problem very quickly while I waited.
Great job and very courteous
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April 2025 by Kathleen Terkelsen
I am writing to acknowledge Natalie who fixed my iPhone that TMobile gave up on! I hope Geek Squad treats this young woman as the treasure that she is!She is competence and kindness personified!
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December 2024 by David Spitz
I made an appointment at the Hyannis store. Although I didn't buy my Dell laptop at Best Buy, the technician opened the computer, identified the likely fan problem, and advised me how to get it fixed by Dell. He was very friendly and helpful. Several days later, fan problem appears to be fixed via Dell diagnostics.
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September 2024 by Natalie Zaremba
For many years I have had incredible kind, helpful and efficient service. I have always touted how caring the service people were to senior citizens. We are not techies and needed information and help. However the help sites and robots are hopeless for us. After spending hours with robots, sites to solve my own problems and not being able to successfully schedule an in-store appointment without spending incredible time getting to a pleasant agent. Felt totally blown off.
I’m sure no Best But Amsterdam will ever respond to this review. I never found a site or phone number to mention a problem!!!!
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June 2024 by chris butler
Did not fix my computer but was able to extract some important documents that I was able to access
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February 2024 by L. Drummond
Very knowledgeable
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December 2023 by Andrea R.
I bought a new TV but when it was delivered, the legs were too far apart so the TV wouldn't fit on a stand. The Geek Squad guys who delivered it told me about another TV that would fit. Then they drove all the way back to Hyannis to get it, then drove another hour to get it back here the same day. They were fabulous! A very very good reason to patronize Best Buy!
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December 2023 by Patty Barnes
Talked in circles and difficult to understand.
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November 2023 by Christopher C.
We bought a Refrigerator that showed up damaged. Filed claim and 'settled' only to have settlement denied. No real explanations and hours on phone. Hung up on and no call backs after several assurances. Terrible business!
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October 2023 by Francisco D.
One of the worse experiences and customer service that my family and I have ever received. We placed an order on line and was notified that the product would arrive the the following day. We drove 2 hrs to pick up the product, once we arrived and waited at the customer service desk for approximately 10 minutes as staff members walked by without acknowledging us. I asked for help and was told to wait. Finally, someone approached us, I stated that we were there to pick an item that was ordered on line. After reviewing our order we were told that the product is not there and that they had no idea as to where the product was or when it would arrive. On my Best Buy email it clearly stated that it arrive next day but couldn't give me an estimate time, which was fine. After speaking to someone who claimed to be Mgr. He and the other staff member walked in the back. Upon coming I could the staff member that introduced themself as the manage say tell him to go on line and check for himself. When I asked what happened he sarcastically said to me the email states Estimated and do you understand what the word estimated mean? Needless to say this infuriated me and my family. I told them the email did say estimated but it also said the day it would arrive but not the time, which means the product could arrive anytime but on that day. For the second or third he said to me do you understand what the word estimated mean in the dictionary. After having an verbal confrontation with him, I decided to cancel my order, he angrily took my credit card and again asked if I knew what the world estimated mean and proceeded to cancel the order. I angrily responded with a few expletives. Before refunding me I was told that if didn't leave he was going to call security to have me removed. To make matters even worse I attempted to contact Best Buy by phone at least 5 times to file a complaint and was told that if I wanted to file a complaint I would have to drive another 2 hrs. To that location to speak to someone. This is what you call a WOW! we proceed to go to BJs where customer service was impeccable.
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August 2023 by Terry Seer
Wonderful people very helpful. They did an excellent job setting up alarm system.
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August 2023 by David B.
I wanted a dishwasher they advertised at less than $600. But the salesman told me none of the less expensive models would be available for a long (indeterminable) time, so that is we wanted a dishwasher within a few weeks, we must buy the $790. model. Since I had paid for "Totaltech," which covered installation, which was otherwise $250, I decided to bite the bullet and buy this machine. But when the installer came, he said one wire used for the old dishwasher was not long enough for the new one. He would have to charge me $210 to lengthen the wire - nearly as much as an entire installation, for what I (a former electrician decades ago) estimate as a 20 minute job. So, to summarize, they advertized a machine to draw me in, then told me it was not available and they didn't know when it would be, requiring purchase of a more expensive machine, and then charged me for installation already covered by Totaltech, for which I had paid an amount greater than the standard installation cost, which now didn't even cover a few feet of wire. Total bill: double where I started after picking the machine I wanted from their online catalog.
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July 2023 by Camila Reis
Worst service provider I've ever worked with. I have an ongoing refrigerator issue since February 2023 that I'm trying to get solved but every time Best Buy makes it even worse.I bought a refrigerator that got damaged by the delivery team. I requested the exchange in February and just now I was able to get it "delivered. They made me buy a new refrigerator and told me I would be reimbursed for the damaged one after the removal. When I made the second purchase I asked to have the damaged refrigerator hauled ate the same time as I don't have room for 2 in my house. Today they got to my house and the delivery person told me that they would just deliver the new one. I asked them to remove the other one because I have asked for. They called their supervisor and this person literally cancel my whole order and the delivery guy left with the new refrigerator. This is unbelievable and unacceptable. I do not recommend buying any big items from them. And if you need to contact their customer service. GOD BLESS YOU. You will need to be very patient.
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June 2023 by Julianne M.
WORST EXPERIENCE WORST CUSTOMER SERVICE I HATE that I have to give them even 1 star to post. If the had a negative 5 star that would be the rating I'd give. Waited 3 weeks for an installation the day of waited all day they NEVER showed never called. Spent over an hour on the phone was disconnected. Currently on w them now. was told next available appointment is July 1. I can wait another week + & hope they show or I can do what I should have done & call Nantucket Sound. They are professional
