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October 2023 by James Vrooman
We were GOLD members for 30 years, renting 10-20 cars a year.We rented a car and wanted to redeem our bonus points, they were eliminated due to a policy change that day!We referenced an email stating we had until next month to use the points and were told to bad.Ouch that hertz! We just booked out the next 2 months with a new company.
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August 2022 by Gary Maloney
Jeff and his team did a great job. Very nice location with car pickup and return located right next to the baggage claim. I was in and out in no time.Beautiful little airport - clean, quiet and comfortable. Art gallery adjacent to the HERTZ desk. Glad we stopped in.
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September 2021 by Donata Barber
Needed a rental to return home fast, and one of the staff members named Margaret, came back from closing up and helped us out. Wonderful customer service, and a huge help, in a bind!
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September 2021 by Matt Chingos
Staff was very helpful but then I was over-charged after returning the car. I reserved for one week and returned it after 6 days and 1 hour. Instead of being charged the weekly rate, I was charged 6 daily rates and 1 hourly rate, which was more than the weekly rate. I called Hertz and they were unable to do something about this -- apparently their policy is to rip off their customers. I will not rent from them again -- there are several other car rental companies at Hyannis airport.
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August 2021 by Matt C.
Staff was very helpful when making the reservation but then I was over-charged after returning the car. I reserved for one week and returned it after 6 days and 1 hour. Instead of being charged the weekly rate, I was charged 6 daily rates and 1 hourly rate, which was more than the weekly rate. I called Hertz and they were unable to do something about this -- apparently their policy is to rip off their customers. I will not rent from them again -- there are several other car rental companies at Hyannis airport.
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July 2021 by Melina Alyssa
Front desk lady is absolutely miserable. From the moment we walked up till we finished she was rude and obviously hates her job. Will never go to this one again it’s in the barnstable airport also heads up they can only do credit card!!
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July 2021 by Jeff G.
Great customer service and had me in my rental in less then 10min. They even took the time to chat with me and understood what I needed for coverages on the rental.
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January 2021 by Akiko Monteiro
They gave the car and not full gas. How sneaky is that. The Hyannis airport location one. I tell all my coworkers and neighbors. They r not honest
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June 2020 by Cameron K. Blomdahl
Just went bankrupt
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September 2019 by Helga F.
The wrost Hertz and the wrost cars rent as Hertz member! In Boston Dalton Street site none assist us and rent a defected care; in Hyannis Airport the employer wanted only to go home without find a solution to our problem!! This is my last experiece with Hertz!
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April 2019 by Faith
Hertz in Hyannis is excellent!! Super great customer service.
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February 2019 by Chad Foakes
The staff is terrible
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January 2019 by REBECCA RENE
Nice workers the two ladies I met
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August 2018 by Dan C.
Everybody who works here was helpful and quick, forever cool in my book. I just walked out the door right now and felt compelled to give the team a shout out. Thanks!
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June 2018 by Becky Holt
5 STAR CUSTOMER SERVICE! I was in desperate need of a rental! My car had broken down and I have an extremely busy job in the medical field. I needed wheels fast! I had tried calling other rentals and they either had no cars available OR just weren't answering. I ended up calling Hertz at the airport and the Manager Jeff was so kind and helpful! He could tell I was extremely stressed! He even made sure that I was in a safe place with my car! Jeff was able to get me into a rental within an hour and he made the process stress free! After I had returned the rental, a few days later my car broke down AGAIN! And I called up Jeff and he was AMAZING! Once again, I was in a rental car within the hour and Jeff was so kind and professional! I will forever be grateful for him and I will ALWAYS go to Jeff at Hertz for all my rental needs and I have already given his name to others who have needed rental service also! Thank you so much Jeff!
