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March 2024 by Melissa Skinner
The most unhelpful employees in customer service!!! Good luck if you need assistance.UPDATE the new upgrades to the building and staff are awesome!! The parking lot still scares me. Giving more stars for improvements.
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February 2024 by D H
Lower prices and larger variety of merchandise than other dealers.But frequently poor customer service i.e. rudeness, lack of store knowledge and very limited ability to speak or understand english. I have come to the conclusion Home Depot is the most reasonably priced with the largest variety of of home and garden products on the Cape. The best way to shop there is to GET ADVICE ahead of going, look up the items you need on their website check on avalibility in Hyannis directing to the aisle and bin number where it can be located. The customer service / advice is usually difficult to find, and advice often unreliable. Resulting in a long frustrating shopping experience if your not prepared.
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February 2024 by Chris Landers
Husband went to home depot in Hyannis 1/13/24 to get a single peice of clapboard. They didn't have any singles so thr car gave him one from a bundle and said they can ting it up as single. Car at Register said nope can't do that.Went back and Rich, manager for lumber assisted and said that's what we are here for good customer service. He brought to register where another employee Leslie assisted. Wanted to leave good feedback on the. Both. Kudos for customer service !!!
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February 2024 by Mario Segura
I love this place the staff is so funky and Kool… very friendly and welcoming…. Sometimes I just go there for the attention…lol….!
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February 2024 by Milena Silva
The best store to buy supplies to build or renew your home!
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February 2024 by Pharaoh Tsar
Has Everything You Are Looking For With Excellent Staff Assistance
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February 2024 by Jeneen Teixeira
Home Depot in Hyannis is the most ghetto place with the worse employees. Horrible customer service. Then the horrible CSR changed my date because she had a nasty mentality . Now it cost me over 8 thousand to pay contractors besides 25k for what I spent on materials. Horrible disgusted . She then got smart with me because I asked the ladies name I spoke to and told me I don’t have to tell you . So I drove there and they scattered like the roaches they are . I still don’t have my stuff and it’s been 8 days overdue . They need new employees or put a Lowe’s in Hyannis and get rid of them .
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February 2024 by Eric Guptill
Not one person offered help as we walked around. Found what we needed
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January 2024 by BGJ410
Worse store on the Cape by far not one person knows anything about anything they sell 90% of the time they don't have the items they say they have online and God forbid you ask someone for help...
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January 2024 by Michael Cook
Always geeat
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January 2024 by G K (OldVermonter)
This store is always full of dogs. They should not be allowed in the store. My wife is seriously allergic to them to the point of having problems breathing. On several trips she has given up and sat in the car while I shopped. The parking lot is terrible. Items you look up on the web are often not where the site says they will be. Clerks are often clueless on just about anything you ask. This is the worst HD I have ever shopped in.
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January 2024 by Josh Rivera
Ordered a 14” ryobi gas chainsaw and it was an absolute disaster of an experience. The initial ordering and pickup procedures went smoothly. However the saw I received was in terrible condition. It was clearly a damaged returned item as it had previously been opened, it was missing all the accessories, both fill caps and all pertinent paperwork, instead there was an electric trimmer manual and a folded up Home Depot planogram inside. I had placed the order curbside as I had tested positive for COVID and was symptom free but only 4 days into my quarantine. I called the store and spoke to a very inconsistent, uninformed and otherwise unreliable customer service rep who initially refused to assist with the situation and stated that if I had covid I would have to wait 5 days to do anything. As I was at the job site and desperately needed to get the saw to finish this was unacceptable considering I had picked it up just fine 30min prior. I proceeded to pry as to how I could get the saw exchanged and eventually after being let on hold for 5minutes I was told I would be helped by the manager via curbside which I was more than happy to do. I then asked if they had a replacement available and was transferred over to a gentleman who was supposed to be the “power tool guy” I told him I had purchased a 14” ryobi gas chainsaw and needed a replacement. The gentleman left me on hold for a few minutes and came back and asked for the brand again. When I restated ryobi, he staunchly proclaimed that ryobi didn’t make any gas powered chainsaws and became rather rude in tone, when I stated that I was looking at the box and read word for word the model size and model number I was put on hold again. This time they existed and he asked if it was 14 or 16 inch bar. I answered 14 and he responded that he had plenty of them. Why I received such a poor quality item if there was excess stock in first quality condition is another mystery. When I asked him if he could let the customer service rep know as I was going to come down to exchange he told me to come inside and explain it myself, I stated that I was going to have to do a curbside service he became rude and agitated again and told me to come inside and explain my situation. As I was growing more and more frustrated with the situation I asked to just speak to the customer service rep again who expressed that I could come down and call when I was at curbside pickup. 20mins back to the location and as I park and call in to inform them of my arrival and pickup spot I was greeted by the customer service representative who initially assisted me. When I said that I was in spot one for the exchange and had already removed the item from my car and placed it on my hood, she stated that no one in the store was Covid protected and that I was going to be unable to do the exchange today. Confused I asked if I was still going to get the new saw still as I had driven all the way back specifically because I was told that they were going to be able to help me curbside. The CSR stated that I would have to hold but then hung up on me. Furious now I called and spoke to a manager named Matt. Matt was super helpful and said he was aware of the situation and would be right out to assist. He came out and grabbed the defective saw. Minutes later he returned with a brand new saw in much better condition and loaded it in the back of my vehicle for me. He apologized for the inconvenience and reassured me that the unit I had received was truly damaged and not functioning and should have never left the store. This sole interaction saved me from just returning everything in its entirety and going to tractor supply or ace. Severely disappointed and will not order for in store pick up from this location again.
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January 2024 by Chris Tarr
Good to shop if you know what you want and know where it is on the store. If not and you need advice goood luck
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December 2023 by Gregorio Gregorio
You basically can find anything
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December 2023 by jaydin west
This home depot is good for having people wait. The lumber department is lazy. I've sat waiting to get offloaded for over 3 1/2 hours after they seen me here waiting! Truck drivers have ELDs (electronic logs) and time is the essence!!!