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March 2024 by Carol Harris
terrific help with eyeglass fitting and prescr sunglasses
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March 2024 by Kathy W
Always great customer service at LensCrafters. Very satisfied with the 2 pairs of glasses we ordered.
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March 2024 by Arlen Bonzoumet Braga
Counterperson was extremely helpful and explaining every step of the wayHighly recommended!!!!!!
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March 2024 by Joseph Cotter
Very clean, the representative was knowledgeable, helpful, experienced, and made excellent suggestions and steered me in the right direction. Would definitely go back!!!
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March 2024 by Ed Jay
LensCrafters corrected a mistaken service at another optical provider. I will always do business with them as I have in the past.
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March 2024 by Débora Inocencio
I had an appointment with Dr David for contact lenses. I can say with certainty that they are far from having good and pleasant service. I always had eye appointments at another location in Mashpee and decided to give them a try. Bad service starts at reception and then the doctor, who doesn't explain anything, has no patience. I felt extremely uncomfortable with the doctor's lack of attention and patience. They simply handed me a paper with instructions. I had to go back for a lens adjustment and I took my husband along and he was also impressed with everyone's poor service. My husband had his specific lenses for kerotoconus done elsewhere and received such good care. I paid $300 for bad service. I just expected patient, attentive, careful and helpful service.
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March 2024 by Peter Mann
Great help making corrections to my glasses prescription
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March 2024 by Nancy Parker
Laura was very helpful and explained all my options for purchase.Great customer serviceThank you
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March 2024 by Samantha Flynn
I had the pleasure of visiting LensCrafters Hyannis on Cape Cod during a particularly busy period. The store was bustling with numerous customers, including families and individuals over the age of sixty. The team, consisting of designers, fitters, technicians, doctors, and medical assistants, left a lasting impression. Their transparency, calm demeanor, and willingness to repeat information for some, as well as serving as sounding boards for others, were commendable.My personal appointment was efficient, seamless, and relaxed. The doctor provided incredibly detailed and explicit information while discussing my eye conditions, properties, and potential solutions to improve my vision. I highly, highly recommend LensCrafters Hyannis based on my positive experience, and I'm confident that my Cotuit-Centerville-Barnstable family would echo this sentiment.
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January 2024 by Tieko Fernandes
we were attended to by Alissa, a radiant young lady! very friendly, polite and helpful. He helped us with every detail, and we left super satisfied. The store was clean and smelling good. They have good products and varieties. I will definitely come back
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January 2024 by corrine kohut
I have been wearing glasses for 20+ years, and this was the best experience I have ever had at a LensCrafters. Jen and her colleague Laura in Hyannis were very knowledgeable and patient. They had a complete command of their profession, and they made the experience fun as they went the extra mile to make sure both my husband and I found the right glasses.
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January 2024 by Michael Salmon
My experience at lenscraft they do a pretty good job the customer service was excellent and the doctor is excellent also he take his time to get the job done to find the best glass for me well done guys continue to do the good jobs
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October 2023 by John Zoino
Alyssa greeted us and led us thru the complete process including my insurance questions. we bought glasses at a great price! thanks Alyssa!
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August 2023 by Mark Palmer
Didn’t see an eye doctor. I brought in my prescription from my eye doctor. Never been to Lens Crafters in my life. They are right down the street so I figured I’d try them. I first went in on a Sunday afternoon with my wife to look at frames. All the receptionist were busy helping other customers. I stood around waiting for someone to help us but nobody came so I put the frames back and left. I get it, you can’t find help anywhere wether it’s an eyeglass place or the restaurant down the street . So today I went back (Tuesday) and when I walked in there were 2 other people sitting down being fitted for glasses. I went right to the main desk and waited. After a few minutes when she (Alyssa, Hyannis store) was finished fitting someone she came over to help me. Alyssa was great! She was understanding and answered all my questions. Alyssa fitted me with my glasses. When I was done, I got up and turned around and there must of been at least 6 people standing there waiting to be helped with only 3 receptionist helping people to be fitted. Let me tell you, those people were not happy. I just hit it at a good time I guess. I think overall the visit, was great today. I was greeted and helped with professionalism by Alyssa. Would I return in the future for eyewear? Absolutely!
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August 2023 by Joseph Vitale
Brought my eyeglasses for repairs. No questions asked they repaired them on the spot without charge. I could not thank them enough. Without my glasses being repaired I would have had to cancel my Monday morning appointments. They got me out of a significant jam. A big thank you.