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September 2023 by William Notis
Challenging job of mounting a 65 inch TV on a stone Fireplace The workers were Knowledgeable , patient , and courteous.
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June 2023 by Pavli R
I am extremely satisfied with my services from Nantucket Sound. I wanted to recognize Sanjay for being so helpful and for always making my experience here a wonderful one each time.
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May 2023 by Frank Mellen
I've been buying equipment from Nantucket Sound since 1981 and have ALWAYS been impressed. Sometimes the excellence of a company is not just when things are perfect from day one, but when they take the extra effort to correct any issues. My recent purchase involved a couple components that had problems. The NS guys spent considerable time trying to correct the component issues and ultimately decided to help me by offering up a different equipment setup. They discussed it with me, I agreed, and they came to re-do the setup. Everything is now great. I will absolutely, completely, without hesitation, go to them first over anyone else for audio/video service. As long as they're in business, I'll be their happy customer!
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February 2023 by Jeana Ellis
The technician, Scott, came out and solved our problem!!!He was awesome. Thank you so much. I can now listen to my favorite radio station. Couldn't get it on a regular radio. I am a happy camper!! He worked very to hard to get us connected, went over and above to solve the problem getting the Sonos Speaker to connect. FYI if you have Comcast Business it's not easy to connect, beware!
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December 2022 by Joshua Willander
Almost just tboned one of their drivers after they pulled out Infront of me from a stop sign without looking, he didn’t seem to care at all he almost just caused an accident. Ended up locking my breaks and nearly drove into the woods. If you even see license plate W16 190 beware!!
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September 2022 by Jon Winder
All around great operation. Really know their stuff, and deal in quality components and audio/internet architectures. I worked with Bill and Chris - both consummate professionals. They did an original installation 8-10 years ago, and after a recent lightning strike knocked out some components, just did an update. My upload/download speeds are now about 10x faster, reach is better, and whole system is more reliable. Just the right design and excellent installation.
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September 2022 by Carolann Najarian
Recently we had several projects with wifi and TVs that Nantucket Sound tackled for us. We couldn’t be happier. The projects were evaluated, a plan given to us ( with reasonable pricing), and the work was scheduled. The technicians arrived on time, were highly professional, clearly knew their stuff, and answered all of our questions. They did a thorough job. We are so happy our neighbors referred us to Nantucket Sound. I’ve had questions along the way- and some additional requests- and have always received the help needed. One of the best parts is that real people answer their phones!!
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June 2022 by D. Linda Smith
We had a very good experience with the purchase and installation of our multiple tv’s, sound system and network. We did have an issue with the Sonos system that turned out to be a configuration issue. Bill A is amazing. He is so knowledgeable and patient. He is the best project manager. Highly recommend this company because of him.
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June 2022 by Nicholas Mercadante
The manager Jeff Lucini was very helpful in helping us decide what would work best with our current Sonos surround system including the purchase of a new LG 65 inch C2 OLED TV and in the wall Kef speakers.The crew did an excellent job installing the inwall speakers and positioning and programing our new TV. So glad I called Nantucket Sound!
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May 2022 by Jim H
I believe that Nantucket Sound changed ownership since I bought a TV, custom mount and router booster from them in 2019. That experience was excellent and I would have recommended them highly. I called the last week and discovered that they would charge $150 for a technician visit (1 hour) and more if they took longer or needed parts. I was not happy with that, but expected the visit to be billed upon dispatch. To my surprise the $150 was billed immediately after my call . I was told I might get an appointment in 2 weeks. That was a week ago and despite emails with the sales manager, I dont yet have an appointment. Not what I expect from a Cape Cod business, and certainly not consistent with my previous experience with Nantucket Sound. The rep I dealt with 3 years ago has since left the business, so no quality replacement that I can tell. Not many alternatives on the CPe for TV repair, but maybe BBB can help apply some guidance to get this once solid business back on track.
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April 2022 by Garland Alcock
Highest marks all around. As I walked in to this well organized local business with a lengthy history in the community, I was immediately greeted by a knowledgeable and very helpful tech/clerk. Blown away by his in-depth knowledge of all his products and ability to translate tech speech into common understandable terms. Very happy with the product that fits our needs perfectly. (Didn't have any of this experience at the "big box" store where no one was available to help, many display units were not working or did not respond to labeled customer controls and prices were no savings.) No wonder these folks have lasted so long!
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April 2022 by Daniel Reida
The sales manager, Jeff Luchini, has been amazing.He did an on site evaluation to assess our needs and wants.Our project involved whole house music, including our fancy treehouse and outdoor speakers on the deck.A giant new wall mounted TV. Moved all electronics into basement and set up a full Sonos system that can be run through our smart phones.His knowledge and enthusiasm have been equally enjoyable.The 2 man team of installers were the ultimate in efficiency, professionalism and electronic geniuses. And they were fine with our dog helping them. :) They were neat and clean and stayed on task to completion..I have used Nantucket Sound since the store began in the Cape Cod Mall in the 1970's. They have stood the test of time quite well.
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April 2022 by Tara Barcello
We are writing the letter because we feel we had exceptional service from your installer Kyle Cottrell from your Hyannis store.We ordered a 75" Sony t.v. which is beautiful but more important, the entire process from ordering to installation was impeccable, beginning with Bill from your Hyannis store to the day of installation by Kyle with his apprentice, Gabe.This was not a run.of the mill installation as it required more work than originally anticipated.Kyle made the installation process run very smoothly and flawlessly and even explained steps he had to do along the way. As a teacher, I fully appreciated his knowledge for the tasks that presented until beautifully he explained them, even telling him he could be a great teacher at a technical college in addition to his expertise at Nantucket Sound.Kyle was courteous, extremely knowledgeable and professional and is indeed an exceptional asset to your company.We have been doing business with Nantucket Sound for decades now but this experience topped all the past ones. We were so grateful it was more than stress free, it was the best yet!We are confident Kyle will achieve all his goals in life as a professional as he is a fine man, personable, highly intelligent and excels in his chosen work field.Thank you and our kindest regards,Posting for my parents, Carol and Robert Graham
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April 2022 by Nancy A Jorgensen
Kyle and Gabe installed our new speakers, outside and in our walls today. What a pleasure working with them. Their professionalism was so appreciated!
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March 2022 by Charlie McMillan
Our experience with Nantucket Sound was fantastic! The sales manager, Jeff, was very professional, responsive, and not pushing additional products down our throats. My wife & I live out of state and needed some Wi-Fi cameras installed for our small cottage in Orleans, and Jeff worked with us to figure out the finer details and gave us a great price! The installation started on-time, and the two tech's were very nice and knowledgeable. Highly recommend!!