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November 2023 by Jeffrey Foster
Have been waiting since the Spring, several calls made to service dept. , no calls back. Every time I stop in they say I’m on list. I have a 2019 Jeep Wrangler. Paint has bubbled in numerous areas. Stopped in again today, again told me I’m on the list.Totally unacceptable!
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November 2023 by S Mont
Justin knew what I was looking for and then contacted me on Wednesday that he had something I might like…drove it home Thursday. From Justin to Andrew to Rich and then back to Justin to complete the purchase and registration, I have never had a more pleasant experience when purchasing a vehicle. When it comes to customer satisfaction they are second to none.
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November 2023 by Karl Gemborys
Ricky is a five star salesman. He took all of my calls and emails and answered all my questions. I would recommend any friend or family member to see him and purchase a vehicle. I love it. Best one I have owned. Many thanks for the help during the whole process.
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October 2023 by Kathy K.
I don't understand the negative reviews. I had a great experience today buying a used jeep from Giovanni. I had been getting frustrated looking elsewhere for a vehicle and dealing with super aggressive sales folks. This was an entirely different experience. I spoke with Giovanni on the phone this morning and he answered some questions about the jeep. I was comparing 2 similar jeeps for purchase and he was very professional and knowledgeable. We then discussed my trade in and I sent photos and title and he called back with a fair offer. When i arrived I was greeted by Giovanni. He offered me a drink and had the car ready to go for a test drive while his colleague inspected my trade-in. I then met with Andrew the business manager and went over the paperwork and options, again sharing knowledge, but no aggressive sales technique. Then I met with Rich, very knowledgeable, who went over all of the vehicle features and set up my phone and navigation. While this was happening they registered my vehicle and transferred my plates. I would recommend this company to anyone I know.
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October 2023 by Jared Kidson
Premier always makes it easy to turn my lease in and get a new lease. This is my 4th lease from them and I find no reason to go anywhere else. O'Brian listened to my needs and within a few days I was driving my new Ram and totally happy. They are a great team. And they're service department is easy to use also. Thanks again
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October 2023 by Greg Clark
The process was simple and straightforward without any drama! I saw the truck I had been looking for and Jack Moran took care of the details. Would definitely recommend this dealership to friends and family.
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September 2023 by Cassee Leighton
Nicole in Service is amazing !! She was so helpful, very willing to go the extra mile & she has an extremely lovely personality. She is very caring. A month ago I went for a sticker. This past Saturday I went for an Oil Change & Tire Rotation. This is by far the best service department I have ever encountered!! Top notch!!It seems silly to review so close together but my experience was that good that I just had too !!Another great experience at Premier CDJR Service Department!! They truly are ALWAYS wonderful & I love having my Jeep Grand Cherokee Serviced there <3Shawn Sturdevant was my Service Advisor this time & he was gracious & kind & the young ladies in the office were really nice too, all genuinely courteous & professional (:The environment vibe is calm & welcoming. The Service area and bathrooms are impeccably clean & the service itself is thorough yet prompt. A very well run Service Department !! If I could give them 10 stars, I most certainly would. Consistently excellent !! I left very happy !! Thank you for always providing such an exceptional experience (:
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August 2023 by Nelson Gomm
Premier Jeep took my 12 year old trade-in for way more than it was worth and found the perfect Grand Cherokee for me. Jack was extremely helpful through the whole process and showed me how the new display and controls worked. Best place to buy a Jeep!
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August 2023 by Becca Blanchette
Shopping at Premier has always been, and continues to be the best car buying experience on Cape Cod! I couldn’t be happier with my new Jeep Cherokee and all salesmen and managers involved made the process so easy and even enjoyable!
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July 2023 by Steven David
Great experience, no pressure, professional, friendly staff, knowledgeable, helpful, good communication, we are very pleased. Jack found us a beautiful Jeep Grand Cherokee L Limited that is perfect for us. Jack was great and all of the staff were great. Premier is an unusually calm and peaceful car buying process. We will be back for our next car. Thank you!
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July 2023 by OvertainProductions
Leaving an honest review here.I am an Autistic individual and feel this dealership took advantage of that fact and discriminated in selling me a lemon. I recently purchased my first car by myself (which is a big deal for an Autistic person). This dealership is now using my disability against me in ignoring my phone calls and refusing to acknowledge anything.Recently purchased a used vehicle - I was told by my salesman I would have to wait to drive it off lot as it needed to go into the shop. He also told me he would be putting new brakes on the vehicle.10 Days after purchase I pick up my vehicle. The front CV Joint begins violently and dangerously shaking within the first 2 weeks - then goes my tie rods - now I need a complete brake job only 5k miles in (front + back rotors and pads - which will come out of my pocket). My gas cap stopped opening - and I got stuck in the White Mountains of New Hampshire because my battery cable became disconnected.ALL of this stuff I was told was going to be done by the time I picked up my car (which is why I had to wait 10 days). NOTHING was done. The salesperson lied to my face - and I was told "Oh well" by their manager.This place is a disgrace - never getting my business again - And I am going to make sure everyone knows how they HONESTLY operate.
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June 2023 by Abby Lakis
O’Brien listened to our every wish and found the dream car we were hoping for. His professionalism and initiative are greatly appreciated.
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June 2023 by minor elizondo
Working with Justin Thomson has been great. Not only did he help me buy my jeep gladiator but while I was over seas, he helped my parents get their cars as well. He makes buying a car almost effortless. He has perfected his craft, making it easy to buy a carFrom Jeep Premier. I’ll continue to recommend him to anyone I know that is looking for a new car.
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June 2023 by lee binnig
Fantastic doesn’t even start to describe their care and service.I bought a ‘23 Grand Cherokee which developed a major issue after 600 miles. The dealership went well my expectations negotiating with Chrysler corporate and achieved a resolution that was more than satisfactory.
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June 2023 by Mike Sabina
I bought my second Jeep from premiere last week. Unfortunately, Jeep supplies a donut spare on gladiators, which is definitely not optimal. I purchased a full size spare tire and after certain misunderstandings, premiere stepped up and made every effort to make me happy with my new vehicle. Customer service at its finest.