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February 2024 by Jeff Wilson
if i could 0 stars i would, long wait times, terrible communication with patients, and staff is not friendly
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November 2023 by Laura Satterlund
Had to share my review after I was a little nervous with the previous reviews I read. Nothing but positive things to say! I was seen within 5 minutes of checking in and the woman drawing blood was so sweet. In and out with 10 minutes!
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September 2023 by Daniel Isenberg
Waiting 30 minutes to drop off a test sample?? After Quest deleted the prescription because they automatically delete after 24 hours which is not enough time to collect the sample at home. I hope someone at Quest reads these but I am not at all confident. Will look for alternatives to Quest.
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September 2023 by Jason Stoots
There's no reception just d*** screen, anything outside of your control happens there is no one to talk to, no one.
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August 2023 by Anna-Marie Neville
I don’t think anyone actually works at this location. They don’t answer the phone. Everything is computerized in the lobby and there’s no one to ask for help if you can’t figure out how to use the computer. The wait time is so long you’re better off going somewhere else. And I’m sooooooo glad the employee got a salad for lunch. You can hear them talking in the back from the lobby Lmaooo. 1-800 I don’t need to hear your conversations. At least pretend to be busy. If you are unable to see patients during lunch hours you need to block out that time accordingly.
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May 2023 by Barbara Gallagher
Very bad nut daugjter who is severely mentally ill sat for one and a half hrs I tried to talk to somebody to make sure are orders were there but no one would check when we finally went in they would not call over to the hospitial which would have faxed it over and rudely said we don't do that we are without her blood work and will not be able to get her med she is scared to return
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May 2023 by Madison Rose
went there for my appointment at 4:10 and the entire building was locked. so if you’re closed for the day why let me schedule an appointment? ? ridiculous
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March 2023 by Brian Stanton
About as smooth an experience as could get. The tech is great!! Everything right into my inbox. Check in, appt, time, directions u name it.
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January 2023 by Debbi Tustin
Employer asked me to get urine test after my second shift today. I got to Quest in Hyannis about 4:15 pm. Was informed that I may not be able to get urine sample done as they close at 4:30pm. Asked that I had an appointment.Reluctantly, I said no, that my employer said I should go it after my second shift..Minute that I walked into facility, I was told that getting urine test was not likely, without an appt.There was one customer who got in before me. I thought I would be able to get in. But no.Had the feeling that the Quest employee was ready to call it a day. No one else there. Urine sample doesn't take but 20 seconds.I return to work tomorrow and have to explain that after my afternoon shift I couldn't get what was needed.Now I have to show up tomorrow without results and go back again to get it done.My point? Quest person could have taken me. If I was in her situation, I would have done that. No one else waiting. I believe the time was 4:27.Not a great experience.
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January 2023 by David
New High tech check in and Kiosk are a great idea but with no cell signal in the building using your cell phone to check in is not an option on arrival. The new high tech kiosk with no signage presents users with a screen asking to take a pic of their license / insurance card. Every EVERY person that walked in while I was there waived their license around in front of the screen. No place does it tell you to put your license in this non descript out of the way tray. Each person who came in and waived their cards around were coached by others sitting in the waiting area on how to proceed. My appointment was 35 min late so no time saving there, especially when you have to pee.
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December 2022 by Stephanie Durkacz
I hate getting my blood drawn but they did it quickly and painlessly and put me at ease. Great experience
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November 2022 by Alex Cartagena
It is a bad attention I came with my wife without an appointment and the staff that attends is disgusting they did not want to attend to us
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October 2022 by Julia Jenkins
On 10/7 I had to get blood work done and I usually go to the quest in osterville but they had no appointments available so I made one here and I will definitely keep coming back to this one the lady who did my blood work was so friendly and sweet and everyone here is. I thought I was going to pass out and the lady thankfully knew what to do so I didn't I would definitely recommend this quest to everyone I know
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September 2022 by Trish Perkins
Education on how to not interact with special needs individuals in crisis is severely needed! My resident was already in crisis because the scheduling system didn't register the appointment made and then this woman comes out and is nothing but rude further escalating the situation. If you don't know how to deal with an individual in crisis when their staff is there do no say a word please and let trained staff handle it per our individuals behavioral protocols!
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September 2022 by Tricia Kilmartin-Long
It was an awful waiting experience in Hyannis, MA. I have been waiting around 40 minutes ..., for blood work to be drawn. The tv monitor status said, "20 minutes for a while," then "2 minutes for like 20 minutes," then thereafter "3 minutes for 10 minutes and going." Now the screen just went to "7 minutes of a wait (after all the above)." It is a horribly long wait, they are doing things slowly with they're testing or drawing blood, and for like 2 people maximum at a time."
