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March 2023 by Darren M.
On Wednesday March 18, 2023 I dropped my 2019 F150 Rocky Ridge edition to Balise Ford of Hyannis Ma. I was told it would be about an hour for the Oil change and rotation of my Custom wheels.After an hour the Service Advisor tells me I'm all set except one issue we had with your Truck. I asked what could be wrong with it?? Mind you this Truck only has 19,628 miles on it still brand new. He says can I ask you who did your last oil change?? I said Empire Ford in New Bedford Ma. Why is that I ask? He then brings me to my Truck and shows me the Mechanic had broken a lug nut in half when he was supposably loosening it and it can't be removed unless we torch it and ruin your rim.The Service Advisor states that it wasn't their fault. Empire Ford over tightened every one of these and it's probably going to happen to more of them if he continues. I said so what now? He said your all set and handed me back my keys to the truck. I said you're not going to try to rectify this situation. He said it's not our fault and handed me the Bill for $99.94 and he didn't take off rotating the Tires. I was very upset and went to speak to the General Manager. I explained the situation and he looked into it only to tell me they can fix the broken lug nut by cutting them off my truck, but it will be costly and will damage your rims. most likely will need new rims and tires even gives me quote for new ones. I said why can't you just drill it out and he says this isn't our problem you need to take it up with Empire Ford. I was never so mad about the way I was treated. Knowing I was leaving Balise Ford and if I got a flat tire, I wouldn't be able to change it. I then called Empire Ford and spoke with the Service Department and was told to bring my truck to them ASAP. The service department took my truck and fixed it without any issues. I will never do business with Balise Ford again.
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March 2023 by Val D.
Just a quick review of my recent experience buying a truck at Balise Ford in Hyannis. I am completely satisfied with the great experience I had. Our sales rep Rob was the best! He was patient, professional, and helpful and everything went along perfectly. In fact, every member of the staff we interacted with was a pleasure. All the bases were covered and they walked me through everything that needed to be done. I love my truck and I couldn't have been happier with the process of buying it!
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December 2022 by C Tynan
Jeff was extremely helpful and friendly, I will definitely recommend Jeff to others. The whole process went very very smoothly thank you.
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November 2022 by Nico Vazquez
Both Jason Arruda (general manager) and Chris Sneed (service manager) have been incredibly great whenever I need to bring my cars in to the dealership. They have a very professional and helpful team, and I can tell they go far and beyond to take care of their customers. I highly recommend Balise.
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November 2022 by Jill Albanese
I just purchased my second truck from Balise Ford. I worked with Michael Boden on both occasions. My overall experience both times was very stress free, I did not feel pressured at all to purchase and ultimately ended up with a very fair deal.
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October 2022 by Jeff S.
The Service Department was excellent. Had a check engine light on my Ford Maverick. From the admin who booked the service appointment, to the service itself and final completion of work - everyone was top notch and communicative. I will definitely return if needed.
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October 2022 by SANDOS SANDOS
Awesome experience from Rick at this facility. From initial online scheduling to waiting area I give this business 5 star.
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August 2022 by Justin D.
Less than optimal customer service. Went there for an oil change in their "quick lane". Website advertises quick lane. When I arrived Service said quick lane is closed. Was told our website says it's by appointment only. When I said the website said quick lane was open, he said it said website has it at the bottom by appointment only as if I was wrong. I went back to the webpage nothing states "by appointment only" and quick Lane is fully advertised as an option for oil changes and Open. Fix your website to reflect your service and there are more courteous ways of communicating service should be scheduled.
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March 2022 by Gregg L.
Beware: I had to bring my car to another mechanic shop to stop the gushing of gas from a botched fuel filter job. I just had my brakes inspected and they told me that the lug nuts were on backward on my tire. This is the second time that a repair shop found something that Balise Ford did that could have led to a fatality for me, my wife or others. I have contacted the consumer complaint division of the State Attorney General's office. Balise Ford has not given me a refund per my request.
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November 2021 by Matthew B.
During these unforeseen times, it's nice to be treated right and feel special when buying-ordering a new car (big investment these days). We reached out to the dealership and got greeted by a friendly voice, after being asked what were looking for (F350-commerical truck) they transferred me to Richard Robbie. I made an appointment with Richard and was welcomed right away. Long and short, knowing what I wanted after doing a good amount of research...I still had a couple questions and got the answers...nice to deal with someone who knows their product, real confidence builder...there for less and than hour with no rush feeling and had a great time...most of that hour was just talking about life and the Maverick...it was almost like the good old days where you felt appreciated and thanked for buying any product never mind a car-truck. As you know you have many choices where to buy your next Ford, but if you want amazing communication, follow up, knowledgeable team and very very very fair deal...Richard Robbie, Commercial Truck Manager or any other of the Balise Ford Team, (doesn't feel like a large chain dealership)...thank you Richard and team and see you in an few months or less and see you in the spring for more trucks. Client for life.
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August 2021 by Trevor C.
I wish I could give them 0 stars. Absolute nightmare of a service department. My 2019 vehicle broke down on July 23rd. I had it towed to Balise Ford since it was the closest dealership. What a mistake. I was told the soonest appointment time was August 11th. I questioned the wait, but understand the staffing shortages across all industries right now. The service manager assured me it would be looked at on the 11th. Fast forward to the 11th, and nothing. I called on the 12th to find a new service manager who told me that appointment on the 11th essentially was useless and meant nothing. This cycle continued to several days, at which point he finally confessed to me that they had vehicles that had been there for over THREE MONTHS. He informed me that they were severely understaffed and had no estimate for when my vehicle would even be looked at. Finally, one month after the breakdown, on August 24th, I received my vehicle. Avoid this service department at all costs. Tow your vehicle further if needed. It will be worth it in the end. I understand the staff shortages, but other dealerships were able to promise me an actual appointment within a week. Unfortunately I was unable to tow it to them. Balise is not forthcoming with their wait times, does not keep you informed, and does not honor appointments. While staffing is crucial, the most frustrating piece of this was the severe lack of communication.
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September 2020 by Angela T.
Service department makes excuses for incompetent, unreliable lack of service and poor communication...spent last 5 weeks getting run around over repairs/issues still waiting on parts that fall under 90 day limited warranty :(
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September 2020 by Sharon B.
I will not under any condition purchase or deal with anything from Balise Ford or any other Balise Business. They are absolutely the worst company to do business with, you can never get a person it's always press this press that number and not one person on the other end knows what the other end is doing -- you get passed around to various people and nobody knows anything-- I tried to even talk to the manager and nobody answered the phone -- horrible -- Go Elsewhere to buy a car-- anywhere but Balise!!!!!!!!
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August 2020 by Helen Raftery
If I could have given zero stars, I would have. Arrived and was told to return between 2:30 and 3:00. Upon my return, I was told 3:00 or 3:14. At 4:00, I was told that the would let me know when the job would be completed. Someone gotBack to me at 4:45, full of excuses about why it was taking so long. Businesses should now scheduling and limitations. There would be no need for a review line this if I had just been told that there was insufficient time to complete the job. Two hours I still no vehicle.
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August 2020 by Liz L.
If I could give one star I would. My Escape is still under warranty, but even though I bought the extended warranty, I can't get a rental or my car fixed. In fact, I can't even get anyone to answer the phone. My car was "supposed" to be done 2 days ago, I have not heard anything and can't get anyone on the phone. Is my car fixed? Who knows! All while I continue to pay out of pocket for a rental since the service manager told me despite my purchase of a warranty for this, they are no longer doing rentals. Seriously, it has been a month of hell. Do not buy from them, they will not provide any support if anything goes wrong.
