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December 2023 by Jennifer Enos
Theyvcould at least acknowledge you walked in even if they are with another customer!
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August 2023 by James Brennan
We had a great experience at the Hyannis Sleep Number store. The sales person, Jake was fantastic! He was not pushy at all, was very knowledgeable about the products he showed us and did not try to get us to buy something we didn’t want. He also helped us work within our budget. The sleep assessment device worked well to help us figure out our correct Sleep Number settings. Overall, it was a great purchase experience for us. I would highly recommend Jake to friends and family.
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August 2023 by Larry Tabb
Was not a good experience. Went in for a quote on a bed for our son. They gave us a written quote and then said they would give us a 10% discount off the quote. My wife came in 2 days later to buy and the sales guy convinced my wife that the 10% was already included in the quote (which it wasn’t as I doubled checked the price vs the website) and then he added another remote (which we had no use for). When she brought the receipt home I called them about it. They sales guy hung up on me twice and was magically occupied when I called black a 3rd time 1 second later. I talked with another guy abt the issue who took the second remote off (good), said he fixed it and gave me a price , which I confirmed with him twice. Then I asked him to send me a corrected invoice. More than 24 hrs later, after still not getting a new confirmation I called the 800 number to verify the new price, which was not the price the guy the day before repeated twice. We called the store back and still didn’t get satisfaction.Will not buy from them again, even though we like the product. They are either inept or….
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August 2023 by Emily Silva
The store was great and super helpful. But the bed and customer service leave a lot to be desired. 3 years into buying our bed, we’re getting rid of it and it hurts! Way too expensive to be left with a noisy and deflating bed. The base on my side of the bed is soooo loud, and my husband wakes up daily with a deflated bed. It’s impossible to speak to someone and you’re always left watching videos on their page to fix it yourself, and they are useless. Money down the drain, not worth the purchase! I will never again trust a fancy air mattress.
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June 2023 by David Smith
Great service. Knowlegable staff.
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January 2023 by Theresa Symonds
.Very informative and professional. No high pressure sales.
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January 2023 by David Laing
Worse bed ever own for 10 years
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September 2022 by 3z
Jean - the Store Manager, assisted Lyndsey and I. He was wonderful from the start. Professional, knowledgeable and - most importantly; he listened to our needs. No hard sell - he listened and taught us about the different features on the beds and assisted is in making a decision. It was a great experience, and we have already recommended several people toward sleep number because of Jean and his customer service and simple kindness.
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April 2022 by Matt & Olivia Balboni
Bret was awesome, easy to work with and friendly but not pushy for a sale. He was happy to let me think about it and I went back the very next day! Store is bright clean and easily accessible with lots of parking. Overall great experience, excited to get my new mattress and get a good night sleep!!
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October 2021 by James Robson
Excellent customer service
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February 2021 by Thomas Mark Bartley
Though we can shop online It is better (and safe) to go to the Hyannis store. Donna was very accommodating and pleasant, she assisted us in shopping for a new Select Comfort Bed.
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February 2021 by Meaghan Mort
Laura M was great. Took lots of time to show us the ropes and go over options. Wonderful service and great communication!!
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September 2020 by Deborah Lear
We called ahead and booked a visit time which the store appreciated. Our Sleep Pro was Donna, who was very helpful and fun, explained everything to us and answered all our questions in addition to anticipating others we might not have thought of. We're looking forward to our new mattress!
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February 2020 by Lindsey Counsell
Great staff, very knowledgeable and welcoming. Try it out.
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September 2019 by Gretchen Trani
I had a great experience at this location. Laura M was extremely helpful and knowledgeable. She was not pushy AT ALL which I really value while I’m deliberating over a purchase. I didn’t end up making a purchase that day but I’m going back today (a month later) to do so and made sure that Laura would be on duty so she’d receive the commission after spending so much time with us.
