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October 2023 by Mike A.
Terrible service. They are a terrible store at the Hyannis location. I rented a aerator and they didn't refund me the correct amount and charged me 150$ for 4 hours when it was 80$. Terrible place overall would never recommend taking your business there.
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October 2023 by Ryan A.
placed an online order went to the store went inside to pickup desk and was refused service by the girl behind the counter saying they don't have time to pull the order and they don't want to pull the order and that ohh we're just too busy they were standing around with hands in their pockets not wanting help. I will NEVER be shopping in this store again I will go to another local store to do my shopping this place needs new employees and a new manager
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July 2023 by Elaina P.
If you need anything at this store Eddie is your man ! He's amazing, fun, super fast and friendly! In this day and age having an employee that aware of a positive customer service experience is a bonus - he's a keeper Home Depot. The MOD was MIA - and Eddie seemed to know how to run the show and get things accomplished.He and Randall loaded our purchase and helped us when we returned for our second load. Shook our hands thanked us, and we them. These 2 are fabulous!
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July 2023 by Douglas A.
Ok if you are a casual do-it-your-selfer, don't go near this place or you will never ever try another dyi project again. If you are a professional, yes but check first because they are almost always out of what you want. Rental department, however, is new and very well stocked. Anyone else? Unclear but it is the only big box store on the Cape and it is a lot cheaper than the other lumberyards. Service is non-existent, staff is pretty clueless, aisles are full of huge carts of stuff no one seems to want to unload...I want to see my therapist after going there! Upside, Whole Foods next door, Lukes Liquor nearby, and Chick Fil-A is across the street. Strongly suggest you are hungry and need a drink before going to this husk of a store!
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July 2023 by Anthony M.
You place your life in the hands of this Home Depot store. God forbid if there's a fire in that location!Almost every aisle in the store is blocked by merchandise! I took pictures in the lumber aisles and wish I could provide them here but it would take up too much room. Even though they expanded the size of the store, management took the opportunity to clog those areas. This has been like this for several years!The management should be let go! Shame on corporate for not clearing up their act.
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June 2023 by Jim H.
I have been a faithful customer of Home Depot since they opened their stores in Massachusetts. I have been shopping at the Hyannis store for the past three years and I have to say the service at this store is horrible. If you have an issue with an order don't bother calling as they either won't pick up or disconnect you. Going into the store is not much better as their customer service employees have an edge. Defiantly not customer focused. Luckily a local lumber store just opens a new lumberyard in Yarmouth. I won't have to deal with the BS at the HD any longer.
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June 2023 by Ryan C.
Do not order cabinets from them. Find somewhere that can figure out how to get them to the destination before they fall apart. The first two cabinets had major damage. Waiting on the third one to arrive at the store 20 days from now. This has taken us two months to get the cabinets. Home Depot will blame the vendors and the vendors will blame Home Depot.
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May 2023 by Stephen L.
I drove 45 minutes to get to the Hyannis store and got there at 8:40 AM. When I got there the Items I came for were on a pallet high on a shelf. I asked two different associates if there was a way to get them down. They went looking for a fork lift driver and said there should be one after 9:30 so I waited. At 9:45 there wasn't a driver and it turns out there wasn't going to be one today. I've spent $10,000 there in the last two years, not anymore. How do you not have at least one forklift driver all the time. There were plenty associates walking around that couldn't help. Waste of three hours.
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April 2023 by Molly M.
new parking lot is a shit show. i e been waiting for "pro" curbside service for at least 20 mins and i've seen so many near misses and many upset drivers. glad there is a home depot on the cape but they just redid the store and it's still horrible to shop here.
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March 2023 by Chris K.
A new lease on life. This store in Hyannis has undergone quite the transformation. Though I am still trying to figure out where things are in the massive remodeling that was done, I am impressed with almost every sales associate you meet saying "hello" and asking if they can help.You still need to be wary of certain products, especially Behr paints, but the decision of what to carry is obviously corporate. This store as a whole has done a great job rising up from what it used to be.Keep it going.
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November 2021 by Karen White
Ed in the plumbing department at the Hyannis store is amazing if all your sales people were like Ed you would always get a 5 star rating Also the sales person who called Ed to help us was great and knew Ed would have the answersThank you Ed
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November 2021 by Iara Roge
George C very helpful ,polite ,and he knows everything in the store
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October 2021 by Donald Coughlin
I use Home Depot in Hyannis on a regular basis because of service and product availability. But, very disappointed today, went there to buy a washer and possibly a dryer. The kitchen and appliance section was closed, no one there to help. No idea why, but I’ll leave up to everyone’s own thoughts on the issue.
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September 2021 by Jackie Paradissis Nally
Great associate George C. Works in electrical, Provides outstanding customer service, par none! More employees should follow this guy's lead.
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November 2020 by Suzanne Keller
It was horrible! My wife, who happens to be black was accused of trying to pass a fraudulent card for no reason what so ever. She has had a Home Depot card in good standing for many years. She was taken to the back office as if she had done something criminal. She happened to be the only black customer in the store. No wonder..... never going back. Would like an apology.
