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March 2024 by Mrs. X R.
The customer service doesn't exist at this establishment. Arrived at this location at 10am, to rent a cargo to move some items from storage. My boyfriend was told that there was no cargo vans or pickup trucks available. Mind you there were about 10 vehicles that fit that description in the parking lot. The rep that was attempting to assist was over talked by the store manager. The next customer afterwards was able to to get a pick up truck no problem no reservation needed.
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February 2024 by Put-Put KittyGang
Worst services ever. Also called several times and the representative answered and hung the phone up repeatedly.
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February 2024 by Cape Cod
Worst customer service in Hyannis location. I waited standing at front desk for a hour before anyone came out to help me. Same thing happened last time I came... I just left. Not a good way to do business
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January 2024 by BDL Logistics
We have a corporate account and rent from Uhaul all the time, usually long term. Never have I been treated so badly by an employee, The store manager Barbara Kelley, came out and told the person who was checking out the vehicles to start charging us cleaning fees, The Vans were cleaner that when we picked them up. Then she became very aggressive and started personally attacking me the owner of the company by saying that if the Van is like this I cant imagine how your home would look.I have no words to explain todays experience. As I was moving a dolly out she grab it and throw it on the ground causing for both wheels to brake. that was a $200 piece of equipment.I am left speechless from today's experience.
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January 2024 by Chad Avery
Customer support was extremely inexperienced, unhelpful and unprofessional.
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December 2023 by Logan Siglasky
Took over 1 hour to check in. Long lines, and the check in counter is not appropriately staffed.
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December 2023 by Max Kirby
Warning ⚠️ Only open 11:30-3:30 for business. Rest of the hours are access only. They will tell you to call the customer service center or that "everything is on our website" if you ask for human help during the misleading posted hours.
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November 2023 by Francisco Castro
I just got home I went to haul an arrogant rude woman was judging me if she saw me...... There was a man who politely answered my questions...... that woman shouldn't work there
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October 2023 by Yvonne Katz
Walked in 2 guys behind the counter..1 guy is ringing someone up. Other guy can't even acknowledge I am there. Literally the other guy is running around with his head cut off while the other guy makes up an excuse as to why he can't be of help, or even acknowledge your existence when you stand right in front of him. Get some more help and people who are willing to work.
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September 2023 by Angela Lipinski
Waited 20 minutes for propane, then finally someone showed up to tell me he was too busy to pump propane today. This was on 9/14/ 23 at 11:00. After reading the other complaints, not much has changed.
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August 2023 by colleen S.
Last Saturday we went to U-Haul to pick up a truck to go to Boston to move my daughter. I can't say how nice the staff at the U-Haul and Hyannis was Barbara was outstanding. Cory was really nice to help us with the lock and Tim was very nice too. I would highly recommend Hyannis U-Haul.
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August 2023 by Eli Christopher
Amazing customer service!! Above and Beyond caring about customer needs. I believe the gentlemen at the front desk is named Kevin or Erik. excellent!
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August 2023 by Splashie L.
This review is for propane only. Consistently terrible service for propane. Wish they'd sell that part of the business. Awful every single time. Nobody cares. Never going back. Not worth the time. Get your propane somewhere else.
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July 2023 by Bruce Viekman
An excellent rental experience! Desk staff was fantastic - personable and helpful. Equipment was in great shape. On return, I was greeted by the owner and a staff member, they unhitched and positioned the trailer. They ensured that I had no problem. A great operation!
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July 2023 by Jim Ray
Went for propane. Men at desk said to go to propane station, rang the bell several times, waited 20 minutes, went back to front desk. No one there, waited 10 more minutes. Walked two the garage where they take returns, so he was leisurely sweeping out a box truck so they will be there. Eventually, it is only her and the manager. Waited 10 more minutes. Walked back in to get help. Finally got it.
