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October 2023 by Bridget Buff
This was the worst Victoria’s Secret shopping experience I have ever had. I walked into the VS in the Cape Cod mall wanting to purchase bras. No one greeted me. I didn’t see one sales associate on the floor. I walked around the store for 15-20 minutes searching for specific bras and couldn’t find any employees to ask for help. Other shoppers were opening drawers and searching for items all around the store unassisted. I finally found some items to try on all by myself. I found the dressing rooms by myself and since they were locked had to search around the store for an employee to let me in one for another 5 minutes. The employee had to then go find a key over in Pink boutique to open a dressing room. It was so dark in the dressing room I couldn’t see the colors of the bras i was trying on at all. I commented through the door asking to turn up lights and they said all the dressing rooms were dimmed!? How ridiculous! No employees checked on me or asked for sizes or if I needed anything ever. I went to find the cashier and the entire front of the checkout was blocked by displays so customers can’t make a line or even see the cashier?! I let both the cashier and a manger know that this was the worst shopping experience I have ever had at a VS store. I will never waste my time or spend my money here again. Poor management. Poor employee training and zero customer service.
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December 2021 by Diana Almonte
This review is to show my displeasure with the administration and its regulations, I went to the store a week ago, I am a regular customer who even has an angel card and I spend 400-500 dollars on each visit I make to the store. On my last visit the. The girls were very kind and attentive as always, I have no complaints about the service that the employees provide but I asked for an extra bag for my products and the girl who attended me told me that it was only one per invoice ... when I got to my car this happened all my products fell to the floor
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June 2021 by Diomerys Almonte
This review is to show my displeasure with the administration and its regulations, I went to the store a week ago, I am a regular customer who even has an angel card and I spend 400-500 dollars on each visit I make to the store. On my last visit the. The girls were very kind and attentive as always, I have no complaints about the service that the employees provide but I asked for an extra bag for my products and the girl who attended me told me that it was only one per invoice ... when I got to my car this happened all my products fell to the floor
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June 2021 by Leah D.
Thank you jaylynn for awesome customer service and great advice , super knowledgeable and made me feel super comfortable. I came back a second time cause of her recommendations to get another bra that I love .Your so lucky to have such an amazing lady working in your store !!thank you
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December 2020 by Carol Joy ORTIZ
Awesome store and great customer service!!!
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February 2020 by Amanda F
Worst customer service Ive ever experienced... Sad that such girls are so caddy and petty.
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February 2020 by Pat Thomas
Who doesnt Adore lingerie ??
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January 2020 by Simply Dainty
VICTORIAS SECRET IS SUCH A SCAM. their sizing is super inconsistent, got 2 sports bras my normal size, one fits fabulous and the other I cannot get over my head. Had to live chat them four days in a row to try and get an egiftcard refund. They kept promising an email within an hour of chatting and the egiftcard writhing 24 hours. 96 hours later I never got either. They tried to blame it on my email addresses blocking their email, yes they sent it to 2 different email addresses. Never mind the probability of both emails from different domains both coincidentally blocking them or not working is about the same chance of winning the lottery. Also, they were able to email within seconds when I purchased the sports bras, seems they don’t have any issues when they are taking your money but as soon as it comes to refunding it they cannot figure it out or it’s your fault that you aren’t receiving anything from them. Oh and they also refunded me the incorrect amount so now I’ll have to chat numerous days with them again.
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January 2020 by Carolyn Carpinella
Although they were understaffed, the girls here were helpful, pleasant, and fun!
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January 2020 by Matthew Wright
The employees are very nice and even complimented my healys.
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December 2019 by Michael Hernandez
Very good deals
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December 2019 by Susie Smith
everyone so friendly and helpful!!!
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October 2019 by Toni Bates
10 panties for $35
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October 2019 by Hapepi Hap
It was better. Last week I didn't like...
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July 2019 by Azariah J.
Good atmosphere & I got a deal on a cute bra.
