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December 2023 by Riasat Zaman
Avis is always great. Special thanks to Mike. He went above and beyond to help me during this holiday season. I have nothing but good things to say. Truly amazing!
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December 2023 by Matt F
They were the only place to accept a debit card and helped us get back home! Rental was super easy picking up and dropping off back at home.
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October 2023 by Iris Wang
I booked online and made a phone call to confirm. The guy said don’t book don’t call us and massed up everything. Such a ugly impression for me. Never go to this stupid rental shiiit
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July 2023 by Jonelle S.
The employees were so helpful and willing to go the extra mile to make sure my family was safely on our way home when our car broke down 6 hours from home. We are truly grateful for all of their help and will absolutely use this company and location again when we are traveling in this area.
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July 2023 by Marla S.
Last week, on the way to a vacation in Maine, my car broke down on the highway late in the day on the Friday of 4th of July weekend. I desperately needed to rent a car and Avis was about to close for the weekend. My entire vacation was at risk and I was panicked. Most rental car companies would have left me stranded but not Michael Montijo and Jason Rodriguez at the Bedford location. They are wonderful guys and really showed me compassion like I was family. They stayed open well past closing time on just the promise that I was on the way in an Uber. I can't really describe the true kindness they showed me in a review. It was well beyond what I could have ever hoped for. Michael and Jason were my angels that day. My heartfelt thanks and gratitude goes out to them and Avis. You have a customer for life
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June 2023 by BostonElf (BostonElf)
Mike is very serviceminded and an outstanding person to deal with. I just rented a Honda HRV and was most satisfied. Thanks again Mike, will be in touch if ever I need a vehicle. Best Regards from Erik
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June 2023 by Jenny Dunham
I rented from Avis at the Bedford airport a month ago and received exceptional customer service from Mike. My car had broken down and we were in the middle of a move. He quickly found the perfect vehicle to meet our needs. He was professional, knowledgeable and courteous. We will definitely rent from Avis again as long as Mike is working there!
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December 2022 by Minh C.
Last month I rented a car through Mike at the Bedford Avis location for a DC trip. Mike was extremely helpful and efficient, making the process of renting a car a breeze. He answered all of my questions and concerns, and was very patient and understanding throughout the process. His customer service skills were top-notch and I would highly recommend him, and this location to anyone looking to rent a car. Overall, I had a great experience with Mike and am very grateful for the excellent service he provided - thank you Mike!
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October 2022 by Rutuja Bhamare
Good service, but didn’t have car at the time of pickup
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August 2022 by Liate T.
Thanks to Joseph at the Avis desk; because of him I was able to get home safely. I am not from MA, and I needed a car to drive back to Jacksonville, Florida. I originally had a reservation with hertz, but when they charged my card, Chase flagged it as possible fraud. Once I approved the transaction it was too late because Hertz has a d*** policy that they can only swipe a card once. My other card limit was too low to cover the amount, so of course I started to freak out. Joe heard me on the phone with my boyfriend saying I did not know how I was getting home, and he said he might be able to help. He definitely tried a few things, but soon he worked his magic and got me a car around the same price as my original booking. What really gets me is I did ask him for anything; he went out of his way for me. JOE SAVED MY LIFE. Avis has left a bad taste in my mouth before, but all is forgiven because of what he did for me and honestly I will never forget it!
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June 2022 by Ashley S.
You will show up with a reservation and they won't be here. Joseph will tell you that he doesn't have your reservation. That he is all sold out of cars. When you call corporate they will confirm that they have your reservation and you will be stranded without a vehicle. Trying to find one last minute and pay way more than you would've if you would avoid this location.
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November 2021 by Nakry S.
Do not rent here. I booked a 12 passenger rental 3months in advance. I called the morning of to tell them I was running late. They tell me they have 5 confirmations and only 2 vans. It's first come first served. I ended having to find a rental elsewhere and of course for more money because it's last minute. They need a better booking system!
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November 2021 by Bill Meier
This place is very hard to find! It's inside the Civil Air Terminal which we did not know before. The location on the map was wrong but it should be corrected now. Transaction was straight forward. The car we got had dirty windows on the inside and the wiper blades didn't clear the windshield well. Both a disappointment.
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October 2021 by Keith Leonhardt
Joe White is one of the kindest and friendliest I've met at Avis. His professionalism, courtesy and desire to serve is unmatched! I would rent again from Joe at Avis anytime.
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August 2021 by Bradford V.
I have used this facility numerous times and have always receive excellent service with clean cars quickly available ! Outstanding Service!!! Thank you!
