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October 2023 by Irina Beaufort
I stopped by yesterday to check how I can get a flu shot. The counter went to check and said to come back tomorrow between noon and 5 p.m. Coming back the next day; I waited alone for a long time expecting someone at the counter to find out that, first of all, they couldn't help me because it's almost a lunchtime (30 minutes before actual lunch time), and secondly, a need to make an appointment for it. I don't know what was the problem to tell from the beginning that you're not accepting walk-ins. And if you are closing 30 minutes before lunchtime, put a sign so people know you are closed. Our time matters as well.
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July 2023 by L3ah H.
I love this CVS because of how convenient it is, for a little bit of context I'm 18 years old F and I have several treatable, but uncurable diseases. One day I went to the pharmacy and was charged so harshly by the two men behind the counter, I believe they were son and father. They were so rude and made me feel extremely embarrassed to just go ask for my medicine. He was actually even getting annoyed with me after asking a few questions about medication. Everyone else who works there is fantastic but the people in the pharmacy are literally awful.
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August 2022 by Dave A.
This store might be good but the pharmacy seems to employ the dumbest people. They can't seem to read the notes in the computer and I have the same problem every single month. How do we make people use their eyes and read? or are they illiterate? I suppose they're not illiterate or they wouldn't be able to work there. But they sure are ignorant of the information right under their noses.I must not be the only one with the medication that is not covered by insurance. I guess everybody that doesn't have insurance cover their medication must be having the same problems I'm having. This is crazy. They have all the information needed to complete a simple refill. Every time we go through this I request that they check the information in the notes. All the information is in the notes, but these people just will not look at the notes. I get a text saying that I need a "pre-authorization" and they won't fill it until I get the pre-authorization. I have to call every single month. So ridiculous, I should just find a new pharmacy and be done with CVS.
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December 2021 by First L.
My husband went to this location because its close to the base. CVS doesn't accept Tricare but is conveniently on every corner in America how American? Well after learning that he still wanted to get the shot over with but the pharmacy worker was rude. Told him that they could not give him the shot. Refused to give him the shot even though he offered to pay for it and had an appointment. I called the location spoke to the pharmacist she was nice but the damage was already done. I called corporate about this location. Ill never ever go to this store again. If you are located on the base there is a Walgreens maybe 20 mins from the base that accepts tricare. We were in and out in 10mins they accepted our appointment as well.
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October 2021 by Jessica P.
Just don't. They didn't ask for ID or run insurance. I paid for their mistakes essentially.
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October 2021 by E T.
Store seemed clean enough, but the pharmacy staff was rude, condescending, and disrespectful. I went in for a flu shot and, because I had not made an appointment online, was shooed away. I stepped outside, made the appointment on my phone per their requirement, received a confirmation, and walked back in. The pharmacist told me that doing so was still considered a "walk-in" and that I would not be given a flu shot at all. Her tone was as if I had been trying to manipulate the system. Why have an appointment system at all if you don't plan to honor them? Furthermore, the same staff treated an older gentleman ahead of me rudely when he was trying to make sense of why they didn't have his prescription ready on-time. They offered little information and the poor guy was just trying to comprehend the situation. I've had positive interactions in other CVS stores, but the team here clearly should not be customer-facing.
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September 2021 by Alex Y.
They did a good job on the cleaning as customers come in but if you go there to work or volunteer, you would find that it very dirty in the workplace environment behind where you shop. Like fruit flies will be in the break room plus grimy toaster & bathroom sink & outside are absolutely grimy. If there a way behind the workplace to get it very clean everything that would be fantastic. I will put a positive feedback when this place looks very clean.
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September 2021 by Jennifer H.
The worst. Slow, not helpful. Pharmacy staff has messed up a timely prescription on multiple occasions... don't even bother here... go to Walgreens in Lexington.
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April 2021 by Sarah J.
Warning they absolutely profile at this location!! The staff is rude, short tempered and treat customers as less then. I am followed every time I walk in wearing a hoodie (even though i have a business in town and am in often). Today I was at check out and witnessed a cashier YELL at an asian american customer who didn't have a CVS card, she told her that she needed one to purchase items, and proceeded to be blatantly rude the entire exchange. They absolutely profile at this location so beware... an issue i do not have at other CVS locations.
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December 2020 by Dave M.
9 out of 10 times, the Bedford CVS pharmacy does not have prescriptions ready by the promised date & time and the delay is usually pretty significant. Several times, I've gone to pick up a prescription a day or two after it was supposed to be ready and was told to come back in 20 minutes because it wasn't ready yet, then when I came back, I was told it still wasn't ready and to come back in another 20 minutes. At least twice, I went through 3 rounds of these additional 20 minutes before they actually had the prescription ready. Even just this morning, I had a prescription that was called in yesterday morning and was promised to be ready by 8pm last night but when I went to pick it up at 9:30am this morning, I was told it wasn't ready and to come back in 30 minutes. I complained that it was already 13 and a half hours past due and they explained that it was busy last night and tried to bargain with me (20 minutes, 15 minutes, 10 minutes). If this was a one-time issue or even an occasional issue, that would be understandable but the fact is that its been like this almost every time I've gone there over the last year and a half that I've lived here. If they are perpetually too busy to get the prescriptions ready by the promised time, then 2 things are going on: 1. they're CLEARLY understaffed and 2. they shouldn't promise that prescriptions will be ready by a certain time if they know they won't be able to follow through. It's all about not being able to meet the expectations THEY set with their customers.
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November 2020 by Eriel A.
This review is for the pharmacy portion of the store. My prescription was sent by my doctor early in the morning. I go out of my way to pick it up 8 hours later and they tell me they don't have it. Upon insisting, they conveniently find it but it's not ready, and it won't be until the next day. Ridiculous. Transferring my prescription to Walgreens's where I've never had any issues.
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August 2020 by Laurie M.
I don't know why this CVS gets so much hate. I never have a problem here. What prompted me to post this was the pharmacist who gave me a shot today. I think her name was Holly. What an extremely nice, competent person!
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July 2020 by Julie F.
Every CVS pharmacy sucks but most don't treat people like criminals. This is the worst. Condescending, rude, and extremely unhelpful. Truly the last place to go if you are unwell.
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June 2020 by Mitchell Fait
There telephone system is broken. I can never get connected to the pharmacy. I am unable to call to verify prescription is ready
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April 2020 by Marybeth B.
This store refuses to provide curbside service or allow customers to purchase OTC products via the drive thru window. Their front door is too narrow to get my wheelchair thru which I explained but still they said no can't help you out. The only reason I go there at all is to get my prescriptions via the drive thru window. The store is not customer friendly or accommodating to consumers with disabilities.
