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November 2023 by Tammy Johnson
Awful experience. They constantly try to sell you on their monthly membership (checking in, during the massage and checking out). I went for relief of a headache and stiff shoulders. The masseuse used so much pressure on my neck that it was extremely painful. She insisted it was needed to relieve the tension. Afterwards I researched and it is dangerous to apply that much pressure on the neck. She told me several times that I would keep getting headaches if I don't come back once or twice a month. Then she went on to tell me that headaches are a sign of stroke and how her uncle had a headache and then had a stroke. Not a relaxing experience at all!
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November 2023 by krystel duverne
The front desk are polite and professional. The staff in the back know what they are talking about, all of them are so polite and listens to your concerns. Excellent establishment :) recommended to my friends and family
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November 2023 by Helene Bettencourt
I see Janice each month for a facial and she is the best. Always asks if I have any issues and my skin is looking the best it has ever looked. The hour of relaxation and complementary hand massage is a bonus!
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November 2023 by Meaghan Bogush
No matter what kind of experience you want you can get it here, whether you want to talk about your day or you want to relax in silence, Janine is the best esthetician, that I have found in this area. I have been coming here for almost a year and I am pleased by my experience every time! 10/10 recommendation!
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November 2023 by Cristina Valdaliso Egerman
I go here regularly for facials. Janine is wonderful and always has great recommendations to improve my skin and to maintain it hydrated. Thanks.
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November 2023 by Amos Hard
Awful experience. The Masseuse's hands reeked of cigarette smoke. She also proceeded to talk about her stressful personal life while I was being worked on, which kind of defeats the purpose of getting a massage. I will not be coming back.
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September 2023 by Christina Michael
I came here a month ago for a facial and saw one of their new estheticians, Maria. My experience with Maria and Hand and Stone in general was nothing but amazing. The facial was so relaxing and just what I needed. Maria was professional and her knowledge about skin was impressive. Although she made suggestions on products I should use she was never too pushy which I loved! I could tell her best interest was me, her client. I highly reccomend coming to this location, especially booking Maria for your next service.
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August 2023 by Cathy Andrews
The place makes you take off yiur shoes and wear rubber sandals that other people have worn. They say they clean them, but I think it's disgusting to put on a shoe that someone else put their bare foot into just before you did. No other location does this. They canceled on me when I was sitting, waiting for the massage therapist, and did not offer anything to me...I had to ask for a price break on my next appointment, but all they would give me was a free add-on. It was a half-hour drive each way...heaven forbid if I didn't make an appointment or canceled less than 24 hours in advance, I'd be charged $40! Don't use this location.
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July 2023 by Rachel Vanicek
Truly awful experience. I have an old shoulder injury and often get massages to help loosen it up - I went to get one before a big athletic event, but my usual place was all booked, so I came here for the first time. I routinely get deep tissue massages and know what a lot of pressure should feel like. The check-in process was easy, but my massage therapist did not do the most basic of things like adjusting the pillow so my knees could sit comfortably. I told her about my injuries and that I needed to be able to comfortably use that shoulder for an event that weekend. She dug in SO HARD with her fingers at an extremely strange angle. I have a deep purple, softball sized bruise on my shoulder and it’s been almost a week. The shoulder has been tender to the touch, weak, and I’ve lost some range of motion. I trusted that she knew what she was doing with the angle and the amount of pressure, but obviously not. She didn’t check in even once. I’ve been worried I’ll injure my shoulder even worse all weekend. Wish I could get my money back. Awful experience, I’ll never go back.TL;DR: Don’t go here. Surface AND deeper muscle bruises.
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July 2023 by Talia Rindone
I have been an avid cheer gymnast of over 15 years and I have suffered from ongoing stress/injuries over the years. A family member recommended Hand & Stone in Bedford, MA. I went for a deep tissue therapy appointment and after three days I felt my range of motion return in my shoulders, my lower back was no longer achy, and my calves, that are always abnormally tight, felt looser than I could even remember them ever being. I highly recommend Sophea for true deep tissue therapy. From the warm reception at check-in to the caring therapist, this is a true diamond in the rough and I will absolutely be telling everyone I know.
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June 2023 by Amalia Teglas
Phoebe is a very good massage therapist! Listened to what I needed help with, and delivered amazingly. I am definitely going back.
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June 2023 by Mischa Shattuck
It’s a lovely facility, with a warm and friendly staff. I’ve had massages from four of their different therapists, and they have all been exceptional. I highly recommend!
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May 2023 by Jeff Whiteley
My Massage therapist was great! The management is or was terrible. I joined the membership program and every month they would charge me for the membership but never use my points towards my services. I was paying close to $200 for a 90 minute massage. When I decided to cancel my membership, is when the decided to tell me I had a bunch of points towards free services, but I had to use them by the end of the month. So word of advice if you get a massage there do not join the membership program.
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April 2023 by Aimee Carmosino
Great massage. From the moment I was greeted until I left, the staff was friendly and helped provide a very relaxed experience.
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April 2023 by Sharon Cutter
I went for a deep tissue massage with Josh for relief from a tweaked back. He did a great job loosening everything up - huge improvement immediately. It was my first time there - I will definitely return!
