United States Postal Service
Post Offices,
Shipping CentersHours:
158 Great Rd J, Bedford MA 01730 Hours
About United States Postal Service
The United States Postal Service (USPS) at 158 Great Rd is dedicated to providing secure, reliable, and affordable mail and package delivery to over 157 million addresses in the U.S. and beyond. This location offers walk-in passport services and is known for its friendly and professional staff. Many customers appreciate the helpfulness and efficiency of the workers, praising their interactions with the mailman, who even brings treats for pets. However, there are concerns about the newer staff needing more customer service training, as some reviews note a lack of smiles and warmth. Additionally, customers should be aware that USPS does not provide free tape for sealing boxes, which has led to complaints about the cost of purchasing tape. While some customers mention occasional long lines during busy hours, overall experiences at this post office are positive, with many highlighting the courteous service they receive. The Bedford location stands out as a favorable option compared to other post offices, making it a reliable choice for mailing needs.
Most Recent Reviews
February 2025
Window service opens at 9:00am regardless of what the website says.
March 2024
I just had the quickest passport application done for my 16 years old son at this office! The young lady who helped us was very friendly and EFFICIENT. We were all done in less than 10 minutes.
August 2023
Miss the lovely ladies that used to work at this location. 1 retired and now there are 2 younger staff. They know their work but need alot of training being customer centric. A smile would go a long way.
More Comments(45)
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