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October 2025 by Kathy Rule
Quick and easy process. Very happy.
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September 2025 by Doris Mundo
Centrally located between Amherst and Hadley, MA. Combination of climate controlled and non-climate controlled units. Small units and larger ones, as well. Easily access units 24-7. Pricing, though, it's same everywhere, is cost-they are expensive!
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September 2025 by Derrick Sanders
My experience using Pioneer Valley Storage was easy and I was totally satisfied with their customer service. I will definitely use this storage facility again.
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September 2025 by Valerie Patenotte
Great place for students to store stuff over breaks like summertime if they attend you mass from far away places.
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August 2025 by Melissa Teeter
Got quoted $99 a month first month free. Had to pay $75 day one and now the bill for second month is $177 plus another charge for insurance. I left a message for manager to call to see why there's a difference. But nobody called. Really don't care I'm homeless and trying to find a place to live. Just sucks getting charged more than quoted.
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July 2025 by E
Rented a 5x10 unit with only 4x9.5 of usable space.
Every square foot counts
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June 2025 by Olivia Hogans
The most unprofessional business I’ve ever had to deal with. Getting charged a 46 dollar late fee without any mailed invoice or email regarding it after I had just told their customer care representative that the bill would be paid that afternoon or the following morning.
Don’t even bother trying to get a military discount for your service either. Per their policy, you must be listed on the unit or the spouse of one of the people on the unit yet there’s literally no place to list others on your unit. We were misinformed of this and told I would be called to confirm my military service but it’s been months with no call.
Their customer service refuses to get me in touch with the manager to resolve anything. All they do is interrupt you mid sentence and tell you you’re wrong. Okay then, if I’m wrong.. I still want a manager to speak to since I was ill advised of military discounts. I pay to rent that unit yet for whatever reason am not entitled to at least that one small thing.
Don’t bother trying to reach a manager either as they are somehow “in a meeting” “not here” “busy at the moment” or “on lunch” at any time of their service hours when trying to reach them.
They don’t call back to resolve anything in their “24-48 hour response time”. They don’t call back at all. Any “notes” they write in your file don’t exist either because they magically don’t have record of speaking to us regarding the discount or helping to have me listed on the unit.
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June 2025 by Nour Abdulmajid
Amazing experience with an amazing support team!
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May 2025 by Melisa Sorrell
Loved it easy and convenient
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May 2025 by Ben Jacobus
Booking was kinda hard and the reservation was confusing also there was a problem with returning a temporary lock which might turn into a fine but we will see
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May 2025 by Joe Nickerson
Stacy was very helpful!
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April 2025 by Baleiric MacKiernan
We have just rented a storage unit. The contact was polite and thorough. The sign up was relatively easy. We have not yet seen the property but it has a high rating.
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April 2025 by Aadityaa Rengaraj
Really good
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October 2024 by Katie O'Brien
The staff is friendly and very helpful
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October 2024 by Shaiana Hamilton
Very quick & efficient , easy to do online. Had only one issue with the gate code but, was able to call & get a temporary code. Did not have to wait for next day was able to get everything done even though it was after business hours & late at night. Customer service was amazing!
