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January 2024 by Jocelyn Johnson
Getting all my questions answered before I rented a space was extremely helpful. The unit is great and well suits my storage needs. So far, so good!
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December 2023 by ibrahima deme
Easy booking with in person service.I like the convenience of not bound to do everything online.
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November 2023 by AnnMarie Morgan
The people we dealt with were friendly and helpful. We rented the space to store college dorm stuff for the summer and it was perfect for our needs.
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October 2023 by AstroFroot
Simple and straight to the point! Call centers were very helpful and i had no issues.
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September 2023 by Donna Beauregard
My experience here locally was frustrating because I physically went to two locations and no one was there...but when I finally spoke to an agent who is in PA, she was amazing and very good at her job. Once I had her, I was very happy.
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September 2023 by Anand Jain
Would highly recommend. The only fiasco was during booking - I had reserved a unit at the Stadium location through your website but when I reached the physical location, I was told that it’s not reserved and that all units are sold out. So I got redirected to the Amherst location. I was able to finally secure a unit.The rest of the experience, including the check out, was smooth.
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September 2023 by Sandra brown
Easy access very helpful. Whenever I call for any help on the phone. If I need help in person someone was always there and if not, they came right over.
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August 2023 by Julianna Marie
Towards the end of having my unit, a significant amount of stuff was COVERED in mold. Moisture is obviously easily trapped inside the unit but I was not expecting so many things to get ruined because of this. Overall would recommend using this storage unit with only items in sealed containers. No furniture as it will be exposed to the elements. I found it difficult to get in touch with anyone on a regular basis during operational hours and often had to speak to an automated voice. Online interface is much better than calling in but still can be finicky.
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August 2023 by Neil Boudreau
Great customer service - I inadvertently booked the wrong storage space on-line and a representative called me to inquire and make sure that I had the space that I needed. The process was smooth to book, check in and the check out. Great for college dorm/apartment storage needs.
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August 2023 by Jennifer Scott
Worst customer service ever. Rented a unit before it changed hands to this place. Had to pay again because they can't locate previous record. Still waiting for a refund. People working in office state they sent emails etc received nothing. Told I couldn't have the Direct managers name or number per policy. Super shady do not rent from them.
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August 2023 by Victor Pou
Easy to store and easy to reach support. Had a little confusion with the 10 day notice before termination of lease rule.
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June 2023 by Curtis Simpson
Clean, secure units. Very good customer service. I will definitely recommend.
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May 2023 by Corri Hickson
It is straightforward to lease a unit, and having access to the storage unit 24/7 is very helpful. It is also easy to contact them if you can any questions.
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April 2023 by Billie Jo Roberts
Recently, I had the pleasure of working with Jasmine. She is professional and knowledgeable of the business. She is also very kind and understanding. She was able to work with me, making it possible to save my stuff from auction. Thank you, thank you SO SO MUCH JASMINE!Forever Grateful,BillieJo
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March 2023 by John Grissom
Used Amherst Self Storage for a few years. Josh was super helpful during my move out and would highly recommend!
