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August 2021 by Pam W.
I had purchased a washing machine at Home Depot, have bought many appliances in the past and was very happy, but this time the washer was suppose to be delivered on a Thursday and they had given us a tracker so we would know when our stop was, just before our stop the truck supposedly broke down, which I don't believe and they told us that the next delivery was going to be the following Friday. I called the person that sold us the washer and she couldn't help, they were firm they could not move anyone else out to get our washer here any sooner, they could have cared less, no discount for the aggravation, next time I will go to Bellingham Electric and help the small businesses.
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August 2021 by Christopher A.
Junk. To much product in the sales floor. You have to squeeze by everyone in the isles in the back and front of the store. Product in random places which hinders mobility. Can hardly get to end caps. At least the guy who picks the play list know what songs to pick.
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August 2021 by Brad S.
This store is so miss managed and unorganized. The customer service is very unprofessional and lazy. Would never recommend to anyone. Stay away from this store. Go to Lowe's. So much more professional. Customer service rep Ella was awful.
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June 2021 by Jennifer D.
The younger woman in paint helped us A LOT this afternoon and was so patient and friendly with us. She definitely made our experience pleasant and even helped make our 7 gallon order extremely fast.
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October 2020 by Shamus Gallagher
Disgusting service I was provided. Worst experience I have ever had buying anything ever. Fridge was delivered damaged. The delivery company refused to bring the fridge in the house. Even though if you took the doors off it would of fit. I know I moved it in my self. The left fridge in the driveway. The Delivery people said I could not bring the fridge in because it is against their regulations but they could do it if they hired somebody to help wink wink. Which to me looks l
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October 2020 by Jeannette Houle
The young man who checked me out was very pleasant.
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August 2020 by Brian W.
The man behind the paint counter... was not wearing a mask and I asked him to please wear a mask and he said "no thanks" also saw many people walking around without them.. SAD.. they should all be fired for defying a state wide order.
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August 2020 by J A.
I have been a customer since 1998 at the Bellingham Massachusetts location. I have praised this store in the past. I went to this location to purchase 4x4x8 posts for a fence. I walked in around 7:45 am & was immediately greeted by a young lady that yelled " go that way". I replied that I was headed that way. She shook her head & walked away. I then asked a clerk in lumber if he knew if they had any 4x4x8 left in the store. He said " look down there". I replied "where" he said "somewhere there" "they are mixed with the 6x6. What a joke this place has become. I rarely ask for anything. I know what I need & know that store very well. Very annoying that when I asked a simple question this is the service I received. This store has gone down hill in the past couple of years. I hope corporate / district manager looks into why this store gets barely a 2.5 rating on yelp. The only great part on the visit was the cashier. Her name was Kathleen & was very friendly & happy. After this experience, I need to drive the extra mile and a half and go to Lowe's in Milford or Koopman Lumber. It' no wonder why this place lose customers. I gave it 2 stars. First star because they had a cart readily available and I did not have to go searching for it. The second star because of the nice cashier. No 3rd because the lady greeting customer was mad at the world. No 4th star because the other clerk in lumber could not be bothered. No 5th star because the posts were curved & knotted & wet/soaked. Just an awful visit....
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June 2020 by Kim Sugden
Shawn in the lawn and garden section is wonderful. He excels in caring for the customer by going above and beyond his normal job duties.
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June 2020 by Gerri K.
I usually come to this Home Depot and I will probably go back but I have to share what happened the other day. I'll try to make it short -I was checking out at the garden center -cashier complains to me that she hates wearing a mask I say it could be worse we could be one of 100,000 Dead -she says"I don't care, I'd rather not wear a mask I repeat she said "I DON'T CARE" Evil.
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May 2020 by Rooty T.
Home Depot in Bellingham was quite busy on a day when we're supposed to be sheltering at home. Staff did a good job of controlling the flow of shoppers and ensure everyone was wearing a face mask. Our wait was about five minutes to get in. Our trip was to purchase shrubs for our yard and a whole house replacement water filter. We were lucky to find two very nice flowering yellow peonies plants and tall grass. We weren't so lucky to find a replacement filter as they were out of our size.
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February 2020 by K J.
I was very impressed by my experience at the Depot today. I walked in, greeted with friendly faces, pointed in the right direction without having to slow down. In the electrical aisle the women was beyond helpful and thorough and quick. Turned around to depart product in hand, more friendly greetings including to my daughter, and checked out with a breeze. I was in and out in less then 5 minutes with exactly what I needed. Thank you for this pleasant experience Bellingham Home Depot. *(I never write reviews, but I felt this experience was worth documenting and sharing).
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January 2020 by Lydia M.
Recently we went to Home Depot to purchase some new appliances. We were looking for a stove, dishwasher, microwave and two washers and two dryers. We made our choices and asked for help with the washers and dryers. We wanted stackable but full size. We asked a bunch of questions and settled on two sets of the same thing. purchased stackable hardware for them and got only one set no big deal just reorder what we had ordered. The appliances came everything fine till the contractor made us aware we were going to need a ladder to reach the on and off button. I thought no big deal call and get them exchanged. The units have never been installed or used. Though all customer service people understand and agree with the issue they refuse to help. They keep spouting 48 hours, Its been 4 days, they keep saying buyers remorse. We are not remorseful a mistake happened the salesman told us they were stackable and we never noticed or thought of it. Now we need a ladder to turn on the dryer. Our intention was to exchange them for units that would work for us. NOT NICE NO SERVICE FROM CUSTOMER SERVICE Going to have to think about using Lowes. The mistake was made the salesman made it we made it. The units are brand new this is completely unnecessary. At this moment I don't think very much of the unhelpful customer service people.
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November 2019 by Gez L.
I can't say enough great things about Home Depot's staff! They're so helpful and patient! They talked us through our project and made sure we had everything we needed! We certainly felt like deer in headlights, but the Home Depot staff talked us off the edge of the cliff! :)
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August 2019 by Samantha D.
I had the pleasure of dealing with Lilly. She was helping my husband and I have patio furniture delivered to our house. She was super helpful, professional and pleasant to work with. She was funny and had a great personality. I would go back specifically to work with her! She is an asset to have in your customer care dept!
