Rocky’s Ace Hardware is a friendly, local hardware store that is part of a global chain of over 5,000 Ace stores. It is known for its helpful and personal service, making customers feel valued. The staff are friendly, polite, and eager to assist, whether helping customers find items or offering extra help with projects. Customers appreciate the store's convenience, especially for last-minute needs, as it is located on their way home from work, allowing for quick and easy shopping. The store offers a wide range of products similar to big box stores, with the added benefit of more personal service. One employee, in particular, received high praise for going above and beyond, helping a customer with a car key issue by trying to pair a new key with a vehicle and offering alternative solutions when initial attempts didn’t work. Despite some minor differences in store experience, such as directions to find items, overall reviews highlight a positive shopping environment. Customers also enjoy the Ace Rewards program, which provides coupons and discounts, making shopping both convenient and affordable. Rocky’s Ace Hardware is committed to helping neighbors with quality products and friendly service, truly embodying the spirit of “the Helpful Place.”
Awesome the assistance was great and the paint worked awesome
May 2024
Chelsea helped me this morning with propane fill up. I’m that annoying customer that showed up when there doors opened. Chelsea was so great and professional. She is a true asset to Ace Hardware!
May 2024
Older woman at check out was very pleasant and the younger gentleman helped me find what I was looking for.
