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July 2019 by Janice W.
The sheer awfulness of this branch could fill a book but I will try to limit myself to the most egregious examples: At opening time, the Tellers are NEVER ready and the customers, who had to wait in the foyer, have to wait in line again while they leisurely set up. At least, they no longer have the Teller who used to snap at elderly patrons and was just rude in general. They are the only branch with available Safety Deposit boxes... maybe... no one there seems to know for sure. I made an appointment for 9am and even knowing I was coming, they still couldn't tell me the price let alone actually having the keys ready. I left without setting it up because 20 minutes later, the staff person couldn't get the computer to start and obviously felt helpless. Apparently, the idea of using a different computer was just beyond her training. This isn't slam at Bank of America because the branch by my home seems to be able to accomplish the BASIC customer service that this branch is incapable of. The only reason I ever used this branch is because it is convenient to work.
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April 2019 by B C.
Slowest bank tellers in the history of bank tellers. I waited 45 minutes to trade a dollar bill for 4 quarters... there was only 3 people in front of me in line. No sense of urgency and no respect for people's time.
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March 2019 by Ser J.
The worst experience I have ever had in a bank branch! Went there to withdraw money from checking account. After the withdrawal walking out saw that one of the $100 bills was ripped/damaged. Walked back in and asked to change the bill. And they told me that it's not the bill they gave me and won't replace it. That's the moment when you're shocked as never before!! Will send the bill to be checked which takes up to 8 weeks!! I'm out of my $100 bill for 2 month because of this unprofessional branch! Have been using BofA since a long time, have there private and business acc. These guys made me think about another bank to switch to. Never will use this branch again. Though live 2 min away. People, just be aware, they can give you ripped money, or even less money than you're withdrawing.
