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March 2024 by Brittany J.
This is specifically regarding the pharmacy part of the store: Atrocious wait times and super bad customer service not once or twice but EVERY single time I come here. It's walking distance from my house so it feels like my best option but I'm considering driving elsewhere because this place is so bad.
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February 2024 by Christina V.
I came to warn people how bad this CVS is and looks like many beat me to it. I've had so many horrible time wasting experiences here I must be insane to keep going back but it's literally walking distance to my house! They don't answer the phone. They don't reach out to doctors. The staff are miserable. I need my prescription to deal with people like them! Avoid at all costs!
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January 2024 by Kaela O.
I have been going to this cvs pharmacy for years and the past few months have been terrible. I waited in line for 20 mins then when I finally got to the register The pharmacy tech was so rude to me and stopped checking me out halfway through, threw my prescription over to the younger (very nice) tech and told me I had to wait in line again. I will never use this pharmacy again.
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January 2024 by Dee C.
I CAN NOT stress enough how this is THEE WORSE CVS I have ever been to. This is not an assessment I am making by this one visit. I am so mad because it's the one that's closest to me and I forget to tell the hospital to change it. 1st of all, the woman eating at the register while helping you is distracting. So they rejected my prescription cause "I didn't have insurance," which I do, and they would have known if they called me. So then I get there and she has attitude about it while chewing food talking to me. Then I leave and come back for the meds. They are missing one, I called, she told me I have to buy it over the counter. Im wondering why they didn't tell me that while I was there. First she was trying to convince me that the doctor told me to buy it over the counter, until I told her that it was prescribed and she said she just now seen it after going to check again. How did you miss the prescription in the first place? The line to get your meds is always so long. They always have a broken register, or not enough ppl or don't have the meds you want.
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December 2023 by Jonathan B.
Terrible service. And I'm not just saying by normal CVS standards. Even by CVS's low standards, this is a terrible pharmacy. You'll wait for an hour to try to talk to somebody and nobody will pick up. You'll stand around waiting for a script no matter how long ago your doctor sent it in. (Why? They save money not filling them until they know you'll get the meds because their "stock" isn't really theirs. They essentially only buy the meds when they fill your script.) I recommend people consider the local owned pharmacy right up the street.
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December 2023 by Rita B.
Pharmacy is the Worst! Horrible ZERO STARS!!, always long lines. . They never pick up their phone. Ppl who work at the pharmacy are clueless. No one likes this place.
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December 2023 by Ann N.
I want to add my list of woes to the reviews I am reading here today. This store is by FAR, the worst drug store In Massachusetts. I waited in line, had a surly clerk who couldn't tell me why he charged me $10 over the price listed on the shelf. I asked the manager to intervene. He told me to take the bigger size box and exchange it. Long story short, the manager of the pharmacy came over and argued with me for five minutes. I said just to take it off my bill, and I would go elsewhere. He said they don't refund money for allergy drugs. He begrudgingly ran my card and kept $3 of the amount, laughed in my face and said it was tax and I couldn't have it back. I just wanted out at this point so I left. I have checked my credit card and he did NOT return the money. He laughed at me when I left. I will have to eat the $30. He will never return it. But by all means, go anywhere else but this store. As mentioned below, go to Belmont Pharmacy and save your headaches. This store is so bad I am writing a review. Can't say I ever resorted to reviewing a drug store, but there you have it
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November 2023 by Robert L.
I've been on hold for 45+minutes trying to get a canceled prescription refilled. STAY AWAY.
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November 2023 by Corazon F.
Today,I picked up my prescriptions at CVS Trapelo,Belmont branch and got humiliated by nasty attitude of the person behind the counter with a tag name Robin. She seemed to be angry by facial expressions and high tone of voice,to the point I need to ask her if she mad at me. But no reply and totally ignored me. I get out of that pharmacy in a big rush as if a devil was chasing me. Are we now really living in a world with so many restless and angry people?
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November 2023 by Ms D.
I wonder if anyone reading these reviews has ever had a similar experience at this particular CVS. Store #1848 Located at 264 Trapelo Road in Belmont. On Thursday November 2nd I had received a text message from the Pharmacy to notify me that my prescriptions were ready to be picked up. I arrive at the Pharmacy and 3 out of 4 prescriptions are ready.. The girl at the counter tells me it will take 15 minutes to fill the remaining prescription. An HOUR later I politely ask what the hold up is at which point the head Pharmacist says to me quite loudly and frankly very rudely across the crowded Pharmacy waiting area "You have been taking this PAIN MEDICATION for a very long time, I want to speak with your doctor before I let you have the prescription. At this point I replied to her by saying " I have been coming here for YEARS to get this medication there has never been an issue in the past & if I'm not mistaken you just broke 3 HIPAA regulations now that the entire store knows my name & what medications I am taking" To which she replied (hand to god this is NOT an exaggeration or a fabrication) "Look Ms. X@X@X@X@, I have had a long day, We are very busy My brain is fried and I am not filling this prescription until I get verification from your Doctor" I pointed out that the prescription being there combined with the fact that I have receiving this medication from this Pharmacy with a pain management contract should be sufficient enough. I also had to remind her that she is a Pharmacist & NOT a Physician.. Still she refused to fill the prescription and said "I tried to call the Doctors office and got no answer so I don't know what to tell you, Maybe try again tomorrow" At this point even the other customers in line behind me started to raise their eyebrows and make comments. I called my Doctor directly while I was in line and once he was on the line I leaned over the Pharmacy counter and handed her my personal cell phone & said "I have the doctor on the line, He would like to have a word with you" They had a very brief exchange of words at which point she begrudgingly filled the prescription and slammed it down on the counter with quite an attitude. It is now Saturday November 4th (2 days later) I will be going into the store today to request that management review the video / audio from my visit so that they can see first hand that this account of what happened is not exaggerated or fabricated to fit "My narrative" before I contact my lawyer for her breech of HIPAA regulations. Three doors down from this location is a lovely little Pharmacy called Belmont Pharmacy where I will be taking my business from this point on. I am also encouraging ALL of my friends, family, neighbors and ANYONE who has ever had an even remotely similar experience at this Pharmacy to do. Also, if you've ever tried to call this Pharmacy to ask a simple question then I am sure you have experienced the 45 to 60 minute MINIMUM wait time on hold to speak to a Pharmacist... If Google offered a ZERO star review I would not have been so kind to give this CVS location the MORE THAN GENEROUS 1 star that I had to give them. Happy Shopping =)
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September 2023 by A R.
If you've ever been to a concert and had the headline act delayed or not appear... If you know that feeling, that's how it was when I tried to get my vax at this pharmacy from hell. The natives grew restless- those of us still waiting on line an hour past our appt times... with no communication from the sad lethargic and apparently powerless folks behind the counter. Did we begin to riot? Not exactly but... the thought crossed our minds. Came on Yelp to read reviews, expecting bad but it's even worse than I thought. I am here to join the chorus of one-stars. Avoid this place, the pharmacy anyway, like the plague.
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September 2023 by Jamie A.
The CVS pharmacy in Belmont is the single WORST pharmacy I have ever seen. The counter people have the intelligence of a house plant. The average wait time is 45 minutes. You'll receive a text telling you your prescription is ready, yet they can never seem to locate what you need. Forget calling them, they NEVER answer. Pathetic. Use any CVS EXCEPT the one on Trapello Road, Belmont.
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July 2023 by M. Zacary P.
worst service and the employees could care 2 cents for their consumers, never hello nor thank you. CVS has gone downhill over the past 15 years and so overpriced at the Belmont store. I found a nearby pharmacy on the same street and the service was excellent. And of course, their corporate headquarters could care less for customers as well . stay away folks, you have been warned, read all the other reviews
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June 2023 by Tim C.
I've been using this pharmacy for 3 years, but no more. For the volume they do, they're woefully understaffed. For the past few months I haven't even been able to get through over the phone to ask about the status of prescriptions. I'm going to give Walgreens a try; they can't be any worse.
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May 2023 by Gordon W.
If it could be less I would make it less ! But all of CVS is a complete mess . No clue about customer service and couldn't care ! A disgrace
