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February 2024 by Dustin P.
I do not understand the negative reviews for this business, perhaps they are true and correct but I have never seen or experienced anything described. The owner is a darling of a woman, the store is very clean and well stocked. The staff seem very caring and do a great job grooming my 135 lb. Central Asian Shepard. Ears, nails, shedding treatment etc., all of these are excellent by my experience. The dog is totally dry and gorgeous when she comes home! The value is unparalleled, have you ever washed a dog?? It is a nightmare!! Thank you Dog Spa, I really appreciate you!!
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September 2023 by Larry S.
Is it true you used dawn dish soap on my dog? I trusted you! I was told you used premium natural products. Just to save some money you used dish detergent?
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May 2023 by Drew Morgan
For the price, this is going to be your best option for grooming in the area. We tried a lot of the local options but got recommended by a friend to go here.Our dog comes home smelling so much better than when she came home from other groomers.They do big dogs and small dogs, and have the nicest staff
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May 2023 by Lauren DeChant
First time with our 3yr old dog today and her grooming is perfect! Really nice, friendly staff who are clearly great with dogs. Will be back!
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May 2023 by Laureen Hyde
Danielle is great with my dog always perfect grooming!!
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May 2023 by BonBon H.
Not so happy customer. Dog was at the groomers for 6 hours only to pick him up looking like the same dog but with a bandana. Sorry to be TMI, but he still had dingleberries on him, maybe even more somehow than when I dropped him off, and the wet marks under his eyes. It was also SO expensive. I can't believe how much I paid for this service. I also had to call to see if he was ready because I never received a call and it was almost the end of the day. He's soft but what dog isn't soft after a bath.
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January 2023 by Destiny C.
AMAZING service all around. From the moment we walked in we felt the love and were completely comfortable. My Bernese mountain dog was in rough shape after a couple weekends of playing in the snow with puppy friends. MOOSE now looks like a new dog!! Thank you, Ashley and the rest of the staff. We will certainly be back and will recommend you to anyone and everyone!!! We can't stop snuggling our super clean pup!End note- I am shocked by some of the negative reviews. We had nothing but a positive experience and sadly many people write negative reviews over positive ones. The Dog Spa is warm and friendly and clearly dog lovers.
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December 2022 by Brian Heney
Ladies are very nice and accommodating. Our dogs love going there and always come home happy and looking and smelling good...
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February 2022 by Patricia Dumont
Had a very disappointing experience here. I made my appt a month and a half in advance so I could have the 1st appt. of the day and not have my puppy have to stay in crates for a long period. They assured me I would be out by 10am. My groomer did not walk in until 8:20am and promptly stated “why are you all staring at me???”. Because you are late. Then they tell me to pick her up at 1pm and I say that is unacceptable since they promised 10am when I made the appt. The groomer promptly told me that I was given wrong information by the receptionist and told me the best she could do is 11:30. I walked in at 11:25am and they tell me that I was told 12:30pm, not 11:30am. Are you kidding me? 100% untrue. So I stood in the lobby waiting for 40 minutes, all the while, I can hear my dog crying. Never again…..
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October 2021 by Jenn F.
I've been bringing my dog Sparky to Laurie for years and she does such an amazing job! Love the staff at the dog spa they do an AWESOME job with my dog! they are so popular that sometimes it is difficult to get an appointment but other than that I have no complaints!
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July 2021 by Phillip S.
Called two times in two weeks and left a voice message with no response. When I went in to make an appointment they couldn't give me one within 8 weeks. Besides not returning calls they are way understaffed. Owner must be bleeding the staff to pay for the Mercedes. Groomer , Danny has been great over the last 8 years but she is working for an Owner that could care less about long term clients. I will never go back.
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June 2021 by Andrew S.
Don't go to this place. They advertise walk in claw trimming on their web site but when you walk in they tell you that you need an appointment. They don't do this in a nice way either. They couldn't be more rude and condescending. They may want to update their web site.
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May 2021 by Jenn Francis
I’ve been taking my dogs barking there for over a year and they take such good care of him. They do an amazing job and I always recommend them to my friends and family!
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May 2021 by Debra Johnson
It's great. That's why I come. Staff is very friendly with humans and animals. Deb from Essex
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May 2021 by Robert Francis
I have been taking our dog Kayleigh to DogSpa for several years and I thoroughly appreciate the care and professionalism exhibited by everyone there. Our Groomer Laurie takes exceptional care of Kayleigh and I highly recommend her. Best groomer on the North Shore!
