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February 2024 by John H.
What I ordered and what was delivered was not remotely in the same ballpark(as you can clearly see in the photo). The entire office that the arrangement was delivered to could not believe the photo on website compared to what was actually delivered. Ordered the arrangement online from Teleflora(who chose Ward's). After calling and emailing them the photo Teleflora apologized and offered me a full refund. I would much rather have paid for and received what I ordered than to have to take the time to call and complain, email photos and write a negative review. Very disappointing and dismayed that Ward's Florist would let that arrangement go out their door compared to what was actually ordered. At the time of order a week before delivery date, I even paid for the upgrade extra charge for more added flowers in the arrangement. As you see in the photo, that certainly did not happen. I would not recommend using Ward's Florist in Beverly MA.
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January 2024 by SS BOS
On Wed. Dec 20 I called WARD'S, I requested a same day delivery by 3pm. I spoke w/ Bret at approx. 11am and explained my situation, being sympathetic to my request my order did make it to its destination by 3pm!I can not say THANK YOU enough, as it "made the day" of my recipient, and the piece I chose was prepared flawlessly and beautifully.Thank You to Bret & the whole Staff at "Ward's Florist & Greenhouse" for making the day of a much deserving person.Regards,DFC
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January 2024 by Lorna Stern
Just had a truly beautiful, fresh bouquet delivered Saturday. Service with a smile. Among the many impressive qualities, the roses are beautiful in the bouquet. So often, roses are tight, and never open. These are velvety, lush and beautiful. They are gorgeous with the white lilies. I was unfamiliar with Ward’s in Beverley. But now, I will be sure to use them in the future. Thank you!!
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November 2023 by Lisa Ann Schraffa Santin
Received an amazing delivery on 11.14 from friends, who chose Ward's fresh floral arrangement for delivery to my home to acknowledge the loss of my father. They were beautiful in every way. Amazing job.
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September 2023 by DjSt0rY
Great service! They arranged a beautiful bouquet for my Mother's birthday. I had asked for bright colors, and gave them free range to do as they liked. So very impressed! Very affordable. Definitely reccomend, you won't regret it!
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July 2023 by John Puopolo
UPDATEThank you, Ward's, for responding so quickly and professionally to this review. I appreciate and respect your dedication to makingcustomers' experiences positive. I will continue to support your business with future purchases.---Decent product, but terrible communications. I've used Ward's a handful of times and, while their product is good, the service is subpar. I generally need to call to confirm delivery time frames, that the order was what was listed on the web site, etc. I've spent a fair bit of money with them, but they won't be getting my business moving forward.WARD's: People can get a bunch of flower arranged anywhere. The value you bring is your service level and how you make people feel. Recently, you're doing a poor job and your service has gone down hill.
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July 2023 by Patty Tavella
THANK YOU FOR YOUR GREAT CUSTOMER SERVICE …Lisa was amazing!!!!I’m sorry I thought there was NO BOW or card….The people I sent the plant to said it fell off!!!!So sorry …. THANK YOU FOR A GREAT JOB!!!! And I will definitely be going back to wards!!!!!♥️????sorry for any inconvenience ♥️♥️????pPatty T
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February 2023 by Eliza P.
Ward's has been my go-to for holiday flower arrangements since I was a child, so when I was planning my wedding and experience sticker shock from other florists, I figured reaching out to them was worth a shot. I was introduced to the incredibly sweet Katie to help with wedding flower and went in for a consult. I was immediately sold. Katie had a huge binder of potential arrangement options, helped guide this clueless bride, quoted us WAY less than anyone else, and when I arrived at the venue on my wedding day, flustered and overwhelmed, it calmed me immediately to see the GORGEOUS floral arrangements in place early. Everything was absolutely stunning, and the guests who got to take home centerpieces were delighted with them! The corsages were all tied in a way that made them easy to affix. My hairpiece and bouquet were a piece of art. Everything was even more beautiful than described and much less expensive than every other place we went to - and Katie's kind and calming demeanor was the cherry on top!
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February 2023 by Mark Chesley
Excellent selection, wonderful staff. They are true artists when it comes to arrangements!
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January 2023 by Samuel Keeling
Customer service is unrivaled. I had a last minute change of delivery address and the customer service was extremely cordial and accommodated the change without issues.
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January 2023 by Natalie M.
What a horrific shop. Please please go elsewhere. Manager is beyond insane, rude and thinking she can intimidate customers when she and her business messed up. I filed complaints with the state over them and the company they represent online as well. Please go elsewhere. She is entitled, rude and has zero customer service skills as you can see from all the reviews. Hopefully she is held accountable. I fraud case has now been opened as well due to her not delivering flowers I ordered and claiming she did and lying about it all. BEWARE!!!
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May 2022 by Laurie S.
I love shopping and ordering flowers from this Florist ! They helped me so much last week . They put the flowers in my car and educated me as well. Great Store Great People !
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March 2022 by C N.
i am so pleased with the customer service! i ordered some flowers though 1800flowers for my daughter, i thought she was off, but she was at work. it was a bitterly cold day and i thought i have no way of knowing b/c they just pick a local florist. anyway they tried to deliver, noone home, he took the flowers back, called her with a message to either p/u or he would redeliver, i sent an email and her husband picked up the next day. they were so beautiful worth every penny!!! looking forward to doing business with them in the future for all our flowers going forward.
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March 2022 by Tyese Aldrich
I called Ward’s to send a sympathy arrangement to my Sister In Law when her dad passed away. They were polite, sympathetic and accommodating. They listened to my ideas, provided feedback, and together we decided on the perfect arrangement. Not only were they helpful but they insisted the arrangement be delivered that very day. The arrangement was beautiful and of great quality. The customer service was impeccable. We will be using Ward’s again in the future! Thank you Ward’s!l
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March 2022 by Christopher Copelas
We have been going to Wards for years and we are amazed at what an awesome job they keep doing!! Fantastic to work with as well.
