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November 2023 by Thomas Dickerson
Staff was very unfriendly
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November 2023 by Ssesanga Yas
Good service ?
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October 2023 by mdb831
No compassion for anyone who needs a prescription. "We are out of stock" "nobody within 20 miles has it" (unspoken but clear body language "we don't care, leave us the f alone"). Absolutely would be jobless if I treated people like this.
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October 2023 by Michael L
Unreal that they all close down the pharmacy at 1:30 to take a lunch break and make people wait for their prescriptions. Friggan ridiculous. Go to Walgreens.
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September 2023 by Trek Reef
This place has no compassion for patients. Every time I need a prescription, or need a question answered, or need help with product questions, they are downright need about it. This afternoon I'll be taking all of my prescriptions away from this pharmacy.
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August 2023 by Jimmy999 X
Lots of staff turnover but pretty reliable in terms of getting your scripts quickly.
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August 2023 by Gina Pino
Horrible ! Horrible ! Horrible.. I have never been treated the way I was treated the day I went there .. I feel bad for people who are suffering from any type or depression or anxiety to have to be treated that way.. the blonde lady with glasses wish I saw her name was completely horrible!! I will never return there again!!!!
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May 2023 by Kim J.
Moved into Billerica 3 yrs ago and have been using this pharmacy since day one. They are extremely over worked, but are efficient, helpful and courteous. I get all mine and my mothers prescriptions filled here and have never had a problem. When they do not have something in stock (which is VERY RARELY) they help me to find the next nearest location.
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May 2023 by Michael Townsend
Worst pharmacy i have ever used. Called to ask if a pain perscription was ready. Was told they never received it and to call my doctor. Called my doctor who insisted it was sent and gave me a receipt time. Called CVS back and was immediately hung up on after I gave my name. Finally got driven over and after a insisting they check the confirmed they did have it. Never go here.
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May 2023 by Tony R.
We were waiting two minutes before the drive thru opened and the lady at the window started screaming for us to leave because we were making the drive threw alarm beep she was crazy
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April 2023 by Kristen Brettell
Horrible! Prescriptions are never ready! I've had to go there multiple times to get refills because they NEVER answer the phone! At this moment I've been on hold for 47 minutes so far and this is my 3rd time trying to call! I've also gotten calls saying my prescription was ready to get there and have them not be able to find it!
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February 2023 by Cassie Carvalho
staff is horrifically rude. would rather literally chew on rocks than ever interact with anyone from this store ever again. maybe some of those meds you guys work with would fix the attitude issues. if you don't like your job, leave, simple as that. someone else would gladly take your place.
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January 2023 by Jessica Bejian
Avoid at all cost. I get they’re busy and over worked but they don’t need to be mean. They also lie about when prescriptions come in so they don’t look bad. There’s always a line 15 deep. Bad news
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January 2023 by Shrekweather F.
AVOID AT ALL COSTS!!!!!I have needed to use this pharmacy for years due to location but I literally ALWAYS have a nasty experience getting my medicine. These people are extremely rude, hang up the phone on you mid call, and never fill prescriptions on time. PRESCRIPTIONS SHOULD BE AVAILABLE WHEN THEY ARE SUPPOSED TO, or, they need to redirect you to somewhere in stock! This CVS *never* does it right. I wish I could give zero stars. The people in the pharmacy are unprofessional, nasty, and have zero customer service skills (or basic politeness/human decency!!!)
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December 2022 by Lilly L
I sat in the horrendous, drive-through line, waiting for my prescription for an hour. 30 minutes of which I was sitting at the window being ignored. After 30 minutes I pressed the call button because I could see people walking around and laughing but once I did that, they all looked at me like I was crazy and continued to ignore me. I then went inside and saw a small sign that said the pharmacy was closed. They never once indicated that to me as they were serving everyone in line in front of me. I ended up having to go home without my prescription and I now have to send someone else to pick it up for me at a later time.