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November 2023 by Rhonda Howard
After having a windshiels put in at Ocean Glass Company in Billerica I realized that my car starter didn't work, so went in there twice this week and was greated by a very rude obnoxious and condesending man who I just found out today (my third trip this week) was the Owner, Brian. All I was asking is for him to check and see if maybe the wires that are located in the upper left hand side of my windshield were pinched or cut, instead I was made to feel like I was there to take advantage of or just bothering him.I have to say that his employees are very professional and courteous, and also witnessed how rude, nasty and condescending he was to them also.I will never take my business there and will let everyone I know just how I was treated and to find another glass company that treats not only his customers right but also his employees.Brian, you need to take classes for Customer Service to learn how to treat people the way you yourself would like to be treated because we are the people that keep you in busines.Tyler and the rest of the guys that work there, there are other places that treat their employers with respect, and you all deserve better......One last thing, "WHAT GOES AROUND COMES AROUND" and some day you'll get what you deserve.
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November 2023 by Rhonda H.
On October 4th I had a new windshield put in my car, when I went to use my car starter recently it wouldn't work so this week on Monday this week I went into Oceaqn Glass to see if somehow the wires got cut or pinched. The Man that was sitting at the counter informed me that he was the only one there so he couldn't check the wires and told me to come back in the morning, so I went back on Wednesday morning to be told by the same man that he was the only one there and still couldn't help me. So this morning I called and talked to Tyler and he told me to come in at 8:30 and they would check it out. Well I got there and there were workers there, very pleasant and friendly but the same man was also there and come to find out he is the owner and his name is Brian. I have to say that both Monday and Wednesday Brian was condesending and lacked any customer service skills but today he was also rude and nasty not only to me but I also witnessed him being the same way to his employees. Brian should be ashamed of himself by the way he treats people, I will never go back to Ocean Glass, I'm sure he doesn't care but I hope this post opens peoples eyes to his shameful behavior, and they take their business elsewhere.
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October 2023 by Frank M.
first and foremost these people called at 6:52am. Secondly I started to tell my story and he cut me off immediately asking for what type of vehicle. I gave him year, make, and model followed by specifically mentioning it's a base model with no safety features so there would be no need to recalibrate after installing the windshield. He continues to ask if it's a hybrid and I said it has no safety features and he quickly response I didn't ask you if it had safety features, maybe he's not aware but lane departure feature is a safety feature. Not worth the time or money.
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October 2023 by Mara Christiani
Worst service ever!!Mesure taken wrong. Never came to fix the probem.They charged before install . I was mistreted .Whoever answer the phone burst out and become agressive as soon as you express a concern.I would not do bussiness ever again with them.
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October 2023 by Analiece F.
Tony and Anthony fixed my windshield recently and did an awesome job. They were quick and efficient! Faster than the quoted time. My family has used Ocean Glass for years now and are always happy with the results. Thank you!
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October 2023 by Norm Harvey
This is the second time Tony and Anthony Installed a windshield in my vehicles. They are great…timely, perfect workmanship, polite, engaging. I will use them again as needed.Services: Installation
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October 2023 by Josh Dempsey
Anthony and Tony were there on time. Said it would take 45 minutes. It took 45 minutes. Nice and easy. ??Service: Auto windshield repair
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August 2023 by Linda GUENTHER
I called Ocean Glass in Billerica last Friday. They claim the glass were were going to use was brocken for Friday installationand had to order the glass from Conneticut and would come on Monday between 11:00 -11:30..They came at 11:45 with the wrong glass that was supposeed to be ordered from CT and not the one they ordered and their truck stunk of POT as I walked past it then they claim they had to go back to the shop and get the correct glass. They were very rude so naturally I got rude back. I treat people the way they treat me. I called the shop to complain and he also was very rude and unprofessional.I will never, ever use Ocean Glass again. Very unprofessional.
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August 2023 by Lynn O.
Much of the same as the other reviews! Zero stars! Owner was condescending, arrogant and unprofessional! Yelling and swearing! Total narcissistic behavior blaming his employee and politics! I was shocked at how he spoke to me! He repaired a window that was all wrong when I asked to have him fix it he made it worse. I did however get a refund. I never write reviews but I am today, BBB Facebook Yelp and google next!
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July 2023 by Chibueze Chikere
I've used Ocean Glass for several years on my personal cars and called them once again to replace one for a customer of mine. The scheduling process was easy. The installers Tony and Anthony showed up on time and we're able to install the glass quicker than initially quoted!! I'm happy with the results and will highly recommend them and continue to use them!!Service: Installation
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July 2023 by Christine Wilson
The rudest person answered the phone as I was trying to get information on a window repair. He actually even hung up the phone on me. I would never recommend them to anybody.
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June 2023 by Jon Voss
After 3 frustrating failed attempts at Safelite, I gave these guys a call. Professional, 'small-shop-feel' with personal service. Delivered above and beyond service. Tony and Anthony (techs who did my windshield) were fantastic, nice work guys.Highly recommend this place.Service: Auto windshield replacement
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June 2023 by Legendary Maniac
Whoever drives the company van keeps speeding onto my street and has almost hit me and my family multiple times! If you're driving near the place, be careful as they also don't pick up their glass shards and have filled the Vietnam veterans park that's nearby with it!
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May 2023 by Katherine Corell
I was able to schedule a next day appointment. They were happy to come to my work after several other repair places said they could not fix my windshield unless it was on sight. They were understanding of my time constraints and very pleasant to work with. Would definitely use them again!Service: Auto windshield replacement
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May 2023 by Donna Dutton
I would like to give 0 starts for the customer service I received from the owner but it's not an option. I recieved a new windshield a few days ago-was assured that I would not need to have it re-calibrated, the guys that came out to my house were very nice , however when I went to use my back up camera it is off-it is showing the top of my car-I called and spoke w/a Brian I think he said was his name-told me he was the owner of the shop-he told me the camera is located in the back therefore it isn't them-which it is-and when I tried to figure out a time to come to the shop so they could look at it-he started screaming and insulting me and wouldn't let me speak and went on a tirade as to how he hates Americans and how they act. I want to be clear I tried to apologize if I had come off rude-which I didn't think I did-and he started yelling again about me needing to be an adult-he was off the rails I would NEVER DO BUSINESS with them again. And online it is saying it could cost me $300-$600 to have the recalibration done!! NEVER AGAIN and I will make sure that I spread the wordService: Auto windshield replacement