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March 2024 by MUHINDO BRINA
The place is nice and clean
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March 2024 by Kyle Mac
The manager clearly doesn’t care about the customers
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March 2024 by Semehar Tesfaye
1st time here, and everything was nice. The facility was spacious, clean, and looked new. The staff member was super nice. The spa area is really nice, too.
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March 2024 by Harsh Patel
Dear Planet Fitness, please do your Billerica customers a favor - EITHER retrain the existing staff and have them learn basic professional etiquettes or at least how to address all the customers equally!OR just hire one responsible person who can be professional at least at the front desk.Karens and kids are spoiling PF's reputation!
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March 2024 by Jason Powers
Find a different gym or Planet Fitness to go too. The staff here are not helpful, gym closed for months without informing its members. So there was no way to cancel as they steal their fee's, the parking lot is a joke. Again don't do here, fine a different location or different gym.
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January 2024 by Thomas Lyons
Taking down my bad review that was here. They fixed everything far as I can tell. Thank you!
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January 2024 by an rzes
I love Planet Fitness, but I may not be back to the Billerica location. I'd rather drive out of my way to avoid the unpleasant staff at the desk and the Very Old machines.
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January 2024 by Bruna Ramos
Great gym!
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December 2023 by Brian
Can we please clean this place up a bit? This is 2 feet from my head.Update: 1 week later, still there - see photo.
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October 2023 by Tara Kirby
I went to check out the new changes and learned more about membership. The guy at the desk was very informative and friendly. The locker rooms were updated and clean.
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August 2023 by Dat Sun
Went in for a workout , front desk old lady says I have an overdue payment from 4 months ago , which is strange seeing as how all my payments are up to date. As I pull up my bank statement to show her I realized that there were 4 DUPLICATE payments plus late fees for that 1 MONTH.I told her I previously diagnosed the problem with another staff member who was very helpful and said it might’ve been a glitch in the system and allowed me to continue to work out. In response the old lady says I don’t trust those kids. I then ask her is there a manager with any type of solutions and she then tells me it’s her she’s the one with the answers. Seeing as how she had zero answers and was not helpful in anyway shape or form I then ask her since there is an issue with your system and I provided not only proof of the payment but I also inquired about the duplicate payments taken from my account she still refused to let me work out and tells me to come back at 9 to speak with a manager(which I thought you were the manager because you said you were). What in the hell is going on here at planet fitness Billerica… like they just renovated the place but they really really really need to focus on renovating the staff. Been really hesitant to cancel my membership here due to the non existent customer service at the front desk. This experience solidified my decision, I’ll be coming back at 9 to cancel my membership. I usually have thick skin and have never once in my life canceled anything due to another human being, but this is not the first time I’ve had an infuriating experience here and I can’t keep starting off my mornings like this. PS you should just hire a scare crow for the front desk it might be cheaper than employing that old hag
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August 2023 by Sreya Saha
Planet Fitness in Burlington, MA, is an outstanding fitness facility that exceeded my expectations. The spacious and well-maintained gym offers a variety of state-of-the-art exercise equipment, catering to all fitness levels. What stood out to me the most was the friendly and supportive staff who create a welcoming atmosphere for everyone. The cleanliness of the facility and the availability of amenities like hydromassage and tanning added to the overall positive experience. Planet Fitness Burlington is definitely a top-notch choice for anyone seeking a comfortable and effective workout environment.
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August 2023 by Povinaaa
Used to love working out here a couple months ago, came back and it changed drastically which is different but okay. Staff was always nice but the woman in the morning at the front desk was terribly rude when I came. Very caught off guard, will never come here again.
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August 2023 by Benjamin Woodward
Remodel is great. But a few key things that were incredible nice about this location have been removed.I submitted this to the customer service requests a few mins ago“ Removing both mirrors and the balance - stretching rails in the stretching area is an odd choice.The bars are incredible useful for a number of stretches and exercises and the mirrors help with correct form and self motivation.These were odd choices for the remodel and I’d hope you decide that it was an oversight as opposed to a permanent change.The stretching area and the balance bar on top of a few other things were the exclusive reason to use billerica as opposed to a Dracut (Dracut has the bar albeit a small one but still useful) or Wilmington considering you were the only one with these amenities.”There’s plenty of room for both mirrors in the stretching area as well as a 8-10’ section of pipe for balance and stretching. Hope you realize this will be a frequently requested feature.
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July 2023 by Anna Leslie
Closing. Don’t go. Don’t join. Closing for an undetermined amount of time for renovations starting 7/18. Although the space seemed fine and in good repair to me I understand the desire or need to renovate. However the way they’ve gone about it by slowly closing sections and then closing the club with just days of notice to members is deceitful.