-
November 2025 by Anthony Perry
they go above and beyond for their customers..
-
November 2025 by Ryan Baker
I am sure these technicians are very good at their job - fixing cars. They unfortunately are terrible at communication, which is just as if not more important to me as a customer.
Re: response
I came to A-Z Auto center for an emissions test. “Connecticut Emissions test” was the exact request.
I was told to wait 25 minutes - sure thing. 45 minutes later - not a peep from them. I get up and only then do they tell me my car is ready. They show me the test result - which I ask if the emissions passed. They said sure sure, just the safety failed.
At this point, they had wasted my time by not alerting me when my car was ready, and they had told a small lie. They did not do an emissions test on my vehicle, like I asked.
Only when I got home and clarified with the CT DMV did I realize they did not perform an emissions test. The AZ technician on the phone essentially talked me in circles - you can see their response below, none of which I am refuting.
I do, however, want to point out that not once did they say “hey, by the way, your car doesn’t need an emissions test according to our system”. That would have saved me an hour and $35. Instead, they did the test and never mentioned that they did not do the emissions test.
The technician on the phone claimed no wrongdoing as he is simply going by the system. If you want to take your car here, where the technician admits to just being a conduit for machine-like service, go ahead. For many cases, that’s actually probably a good thing. However, if you want to go to a shop where the technicians think about what the customer actually needs done, look elsewhere.
The technicians admitted wrongdoing on the phone, only after I explained to him my perspective as if he was a 5 year old. I literally needed to use an analogy about apples and oranges before he said I was right to be upset.
Everyone is doing their best at AZ. I just think the technicians best was not where I was hoping it would be.
Re: re
Lol, it’s quite legal to get an emissions test in MA and send it to CT DMV. The CT DMV even showed me a picture of an example MA emissions test for me to compare to.
If they’re willing to talk out of their rear on a public forum, just imagine what they’ll do to your face (unfortunately, I don’t have to imagine).
-
November 2025 by X_Wang
My car had a lot of problems, and even the dealership and Firestone couldn’t figure out how to fix them. I decided to take it to A-Z Auto Center, and they repaired everything within a week! I highly recommend them—the mechanics are truly skilled, experienced, and professional.
-
November 2025 by Glory Omodia
They are the absolute best! I’ve been there a few times to get work done on various things from engine to windshield wipers motor issues to inspections. Time and time again, they are the loveliest people and my go-to guys for any car related issues or inquiry!
-
November 2025 by Jim Kuruetz
What a scam artists these people are. Charging for a check up??? No thanks. Than telling me I can't have my car until I pay for this sham inspection. I will tell everyone i know how horrible your customer service is under new management, supposedly.
-
November 2025 by Ace Phoenix
Garbage service. You will get an email with everything that is wrong with your car, even if you didn't ask for it. And they will make you pay for this list of wrong things in your car, whether you fixed anything or not.
Stay Away. Save money and your dignity
-
November 2025 by Sarah Gold
Save your money and headache. Every time I go into this service I see a line of customers in the office pleading to be reasonable, not to overcharge, to give them back the car etc. The horror I have experienced needs several pages of explanation but trust me it will be a good read.
Basically you will pay through your nose for stuff you never wanted fixed, and when you try to get to the bottom of the problem you will hear all kinds of excuses starting from Mr Audy is not here at the moment, or Mr William Audy is spending time with his family. ( Mr Will Audy is the owner of this disaster on 1555 Commonwealth Ave, Brighton)
Save your time and dignity and go somewhere else.
-
October 2025 by grey song
This morning, I went to this repair shop for a vehicle inspection. They first told me the exhaust system had a leaking issue, but after I said it is hybrid engine so it sounds fine to me, and at the end the exhaust system passed the inspection. In the end, they claimed there was a problem with the steering and suspension, but I had just done a wheel alignment a few days ago, and there were no issues with the control arm or suspension. The steering is also working fine. I believe they are trying to scam me. The shop also wanted to charge me $150(Their hourly pay) for a diagnostic fee per hour, and if I didn’t get the repair done there, I would have to pay that fee. I think $150 per hour is too high. I want to share this experience here so others know what happened to me.
-
October 2025 by Ben Shamir
I had today the most amazing tire service! My tire was leaking air...I came in...and yes!! 15 minutes later I was out and wasn't even late to my appointment! Just amazing! And the price was right ...they were so nice...so efficient...the waiting room was lit up and clean! The bathroom as well! I'm hooked! Hopefully I wouldn't need them but please if you gave an issue...visit them! They are great!!🙏
-
September 2025 by Dick Holster
Stopped by today for an inspection and they took care of me in no time at all. While I was waiting I saw some pricing for their services and they were reasonable. I spoke with one of their techs before and after the inspection and I wish I could remember his name because he was very professional and helpful
-
September 2025 by Ralph gui
You'll get your stuff fixed, but theres going to be a careless attitude from everyone including the receptionist. Whats worse is the premium price you'll pay for such an exceptional service. Oh, and if they need to find something in your car, dont worry, they wont ask for the key to your wheel or anything. They'll just toss everything until they find it. Oh, the best part is that they'll toss the broken part on your car floor regardless of whether it's leaking. Greatest service ever 😒
-
August 2025 by Regina Small
A-Z Auto is the only place I've taken my vehicles to for years because of their honesty, service times, and customer service.
-
August 2025 by Dilanjan Anketell
Don't ever go here it is a SCAM. Really overcharged, and they try to scare you into paying thousands of dollars for repairs you never even knew you needed and completely overwhelms you. When I declined service, they wouldn't let me get it back unless I paid a bullshit 150 DOLLAR LABOR CHARGE. who do these ppl think they are? Basically it was 150 to take a LOOK? 150 for no labor. And they never said that upfront. SCAM SCAM SCAM. Just get a scanner and check the codes yourself if that's the case. Most places will say upfront it's 20/40 bucks to check it.
-
August 2025 by Abby Cohen
completely scammed me, said i needed a $2.2k repair to pass inspection which was absolutely not necessary
-
August 2025 by Daniel Mente
They fit me in for an oil change at the end of a busy day, and got it done quickly. Great people.
