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February 2024 by Christine S.
I called AAA for emergency roadside assistance. I was told someone would be here within the hour. Many hours later, I am still stranded. I called AAA for an update. They cannot provide an expected time of arrival. I have been sitting in a cold parking lot for hours. A private tow would cost less than my AAA membership. I am so disappointed in AAA.
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February 2024 by TedStan
The staff is knowledgeable,, professional. It was a joy to meet Jenina, Sivia, Katy, Fatima.
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January 2024 by Erica Lopez
Wish I could put 0 stars. Left us waiting for almost 3 hours in 20°F when they said their eta was 1 hour. They called us for about 30 seconds to confirm the address then abruptly hung up. After 30 minutes of calling and no answer, someone finally picked up and confirmed the complete WRONG ADDRESS. We sent them the full address over text and somehow they still got it wrong. Ended up having to damn near push it home. Complete POS people they got working there.
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January 2024 by Priyanka Vasagam
The staff were very efficient and helpful. My renewal process took about 20 mins including the wait time. The center is a 4 min walk from the orange line T station.
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January 2024 by Norman Foy
Actually it was beautiful then go into the registry much easier much understanding and all the Tello are very very patient yes I will recommend anybody to go to AAA first for the appointment to renew license or other situation it may be
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December 2023 by Hugo Martinez
Nice ?
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December 2023 by Stephanie Peters
Excellent service the female technician was awesome and did a great job getting car started and replacing battery.
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November 2023 by Erinn Danielle
The gentleman who showed up his name was Javier. He was so kind, patient and helpful. He assessed the situation and knew what to do. I felt safe. I also felt like I got the help that my car needed. And I hope whenever I have issues with my car. That he is the one to come and support my car. I haven't had customer service like that in a long time. You all really have some great people working for your company. Javier is totally awesome! This is why I not only have AAA for myself but for my family members as well.
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November 2023 by Kayla Cyrs
Everyone at this office was extremely kind and helpful. The appointment ran perfectly on time and it was extremely easy to get a new license and passport photo.
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October 2023 by Sarina Tracy
I would lay down my life for the women of this AAA office. Janina and Sarayna are *angels*, and they made the process of obtaining an International Driving Permit super easy and enjoyable. I also had no idea that you can bypass the RMV entirely and get your normal Drivers License renewed here, so we quickly became members with that knowledge. We saw people come in and out in five minutes. Amazing. Thank you, ladies, for all your help. <3
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October 2023 by Samantha Figueiredo
Stranded an hour away from home with a child and dog for over 2 hours without even a notification that the request has been accepted by a driver. Multiple calls to check on the status and the only information is that there is a “delay”. Very unsafe and unprofessional. To pay for a service to not be able to use it is beyond frustrating.UPDATE: after 3 hours and calling for an update, they now tell us that they CAN’T help us because we are too far? We pay extra to be towed over 100 miles and it needs to go 60 miles. They told us to call a private tow company on our own and they would reimburse us… why wouldn’t they say that 3 hours ago!?
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October 2023 by Christina D (italiansoxgirl25)
Called and found a better rate fkr my car insurance. 300.00 year savings. Definitely worth a call if shopping around. No hassle and easy
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October 2023 by Faical Rayani
Great location. Everyone here is so nice and friendly. I was having a bad day and Fatima went out of her way to help me and it made my day!
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July 2023 by Sue J.
I have never asked FOR AAA but yet you constantly send enough junk mail and ads that must have cut down a whole forest. I ask and ask to stop sending but I don't stop. I had a business that did towing and doing business with you was a nightmare,I want nothing to do with you , awful company AAA should be FFF
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July 2023 by Randolph Ryan
As a AAA member for a number of years, the service was impeccable. The staff was extremely professional and very pleasant.
