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October 2023 by hawar mohammed amin
I called the center and I was told I could walk in to donate blood. When I got there, the manager told me that they can’t take me in without appointment. So I asked if they can stamp my parking ticket since they were not going to draw blood. The manager was extremely rude and just left without saying anything . She totally ignored me!!
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September 2023 by Kelly Ann Corson
What a wonderful experience! I'm so grateful that I was able to get in within 24 hours of walking through the door.Staff is amazing and made me feel at home. I haven't donated since 2018 so I was a little scared but they showed comfort. My tech was with me from the moment I walked thru the door to the time I walked out. She had skills knowledge and inspired a great future. Thank you to all
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June 2023 by Sheila Holland
I've been donating here for some time, because it's very close to my work, and most of the employees are kind and pleasant people. However, one of the managers is very much not. I feel sorry for all the others who have to work with her. She's the only one who has ever butchered my veins attempting to start my platelet donation, and she blamed me instead of taking responsibility for her ineptitude. She showed no concern at all for the pain she was causing. It was upsetting, but not enough to stop me from coming back. After all, I can always ask that someone else start me.Today, however, I was a few minutes late, and she refused to let me donate. I got up early on a Sunday and made a long drive to help people, but nope, not allowed. She wouldn't validate my parking, either, so I had to pay $14 to not donate. I've got to be honest, it burned my biscuits for a few minutes. I considered walking away and never donating there again. But that would be like her, not like me. So I'll go along with her power trip, and I just drove home, where I'll hang out a few minutes and go right back. She might not be a very kind person, but I am, and I'll be damned if she can keep me from helping people like I set out to do today.
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May 2023 by Ryan Taylor
The staff are kind people who work hard to make people comfortable. They've only been really busy once and they still took good care of me. Impressed how they work as a team.
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April 2023 by Jailene Ramos
This happened last year and I forgot to write a review about it until now that I am looking to donate again and it seems this location has many available appointments compared to others. I had made an appointment and like many others in the reviews, showed up on time for my appointment and was turned away by an incredibly rude lady who gave me no good reason for rejecting my very valid appointment except for "we're full." Why would you have more appointment slots than you can handle? It was such a disappointing experience and I haven't donated blood since then because of it even though I'm O+ and it is greatly needed. I was going to try again and came to the reviews to see this habit hasn't changed so I think I'm good, I don't have time for this.
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April 2023 by Arpit Jain
Really sweet people working here. I did a whole blood donation and it went great. Parking is free with a validated ticket at the garage next door
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February 2023 by Bonnie Ho
I went to donate blood yesterday (02/19/2023) and had a great experience. Shout out to the team on staff yesterday. I have small veins so its difficult for people to find them, but they found a way and reassured me that I wasn’t a bother. There was also a person next to me who was super anxious but the a few staff members gave her comfort, held her hand, gave her an ice pack, etc.
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January 2023 by E. Rockwell
Excellent center and very convenient! The staff is experienced, knowledgeable and kind! Donate blood and save lives!
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December 2022 by Zijun Li
New edited: After the complaints, I received the call back and someone talked to me and apologized. On Feb 11 I donated again. I did not pass the pulse test at the beginning, and the staffs are patient to wait me calm down. Then I passed the pulse test and started the 2 unit platelet donation. They assigned the experienced staff and used the single arm. The needle injection is quick and successful.New donors, please always ask an experienced staff to inject the needles. I have 2 band-aids on my fingers as someone failed to collect enough hemoglobin. 2 mouths ago, the staff failed to inject the needles on my right arm. I could not bear the pain and screamed. I would not change my ratings until Red Cross replies and explains the detailsEdited: I submitted the complaint to the Red Cross consumer service email, still waiting for response.
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December 2022 by Greg Kinlan
I showed up to give blood. The lady who administer the blood donation was very tired. She must have yawned 20/30 times in my presence through the intake and procedure. The actually blood donation was a nightmare. She inserted the needle into a bad vein and she needed to replaced by another phlebotomist. It was just a terrible experience. Go somewhere else honestly, the incentives are bad here because the experience is disappointing
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July 2022 by Kyle Saylor
I am incessantly inundated by Red Cross with pleas for blood donations and every recent attempt to schedule an appointment at this donation center has resulted in day-of cancellation. My last attempt, they waited to tell me in person (after I had made the trip to the donation center) that they would not be able to facilitate my donation. It seems that the ‘critical’ need for blood donations isn’t enough motivation for the Red Cross to honor their appointments. I will continue my attempts to donate, but I am not impressed with this donation center.
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June 2022 by Jonathan Leibovich
I attempted to donate blood earlier today and was greeted with two receptionists who had made up their mind about my appointment before I even said a word. I had scheduled an appointment earlier in the afternoon and was told that I didn’t have an appointment even though I had my rapid pass ready. I understand that it was an appointment late in the day and you want to go home, but to put in literally 0 effort for someone going out of their way to donate blood is just disappointing. If you’re going to put in the effort to donate blood, don’t do it here.
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April 2022 by Jennifer Woods
I attempted to donate whole blood today and had an appointment time confirmed. When I showed up I was told it wasn’t in their “system” (which mind you was a piece of paper). The receptionist went to ask the nurse and she refused to take anyone without an appointment. I showed the receptionist that my appointment was confirmed and thus I did have an appointment but they refused to allow me to donate. Seems like a pretty questionable system and practice to turn away an O negative donor.
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February 2022 by Timothy Meeker
Staff was very professional, friendly and courteous when I was running late on the train. The facility is quiet, clean and very accessible. I gave platelets over two hours and my only real gripe is that the chair was broken, so my back got cramped - but still 110% worth it!
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February 2022 by 李子俊
New edited: After the complaints, I received the call back and someone talked to me and apologized. On Feb 11 I donated again. I did not pass the pulse test at the beginning, and the staffs are patient to wait me calm down. Then I passed the pulse test and started the 2 unit platelet donation. They assigned the experienced staff and used the single arm. The needle injection is quick and successful.New donors, please always ask an experienced staff to inject the needles. I have 2 band-aids on my fingers as someone failed to collect enough hemoglobin. 2 mouths ago, the staff failed to inject the needles on my right arm. I could not bear the pain and screamed. I would not change my ratings until Red Cross replies and explains the detailsEdited: I submitted the complaint to the Red Cross consumer service email, still waiting for response.
