-
November 2023 by Marcelo Silva
a manager who doesn't know how to handle a simple transfer, and a cashier who hasn't learned how to work, it's still difficult to go to a place like that, stay away
-
August 2023 by Ben Ashman
Flor was super helpful. Came in to deposit a check and received top notch customer service, appreciate :)
-
April 2023 by Mr. Vogelsaenger
I used the street level counter service a couple of times during a recent trip to Boston. I was greeted by a very professional young man who directed me to the teller. The teller was a young lady who was very professional and efficient in providing change from larger bills. The young man greeter and I then had a very pleasant conversation regarding Boston, business, etc...He was a very articulate and charming young Asian man, originally from China. I relayed to him my past travels in China and conducting business in China. I don't recall his name, but he also gave me suggestions for sites to see and restaurants in Boston. Overall, very nice experience at this BOA facility.
-
April 2023 by Yunn
terrible company. i’d rather punch my stomach with a rusty nail than work with bank of america again
-
April 2023 by Mr. Vogelsanger
I used the street level counter service a couple of times during a recent trip to Boston. I was greeted by a very professional young man who directed me to the teller. The teller was a young lady who was very professional and efficient in providing change from larger bills. The young man greeter and I then had a very pleasant conversation regarding Boston, business, etc...He was a very articulate and charming young Asian man, originally from China. I relayed to him my past travels in China and conducting business in China. I don't recall his name, but he also gave me suggestions for sites to see and restaurants in Boston. Overall, very nice experience at this BOA facility.
-
April 2023 by Mr. Voll
I used the street level counter service a couple of times during a recent trip to Boston. I was greeted by a very professional young man who directed me to the teller. The teller was a young lady who was very professional and efficient in providing change from larger bills. The young man greeter and I then had a very pleasant conversation regarding Boston, business, etc...He was a very articulate and charming young Asian man, originally from China. I relayed to him my past travels in China and conducting business in China. I don't recall his name, but he also gave me suggestions for sites to see and restaurants in Boston. Overall, very nice experience at this BOA facility.
-
April 2023 by Yun
terrible company. i’d rather punch my stomach with a rusty nail than work with bank of america again
-
February 2023 by Alfred Schofield
Went 5 times for something easy, line insane every time. Waited 20+ mins and left. Only one teller and a bunch of useless people standing around asking what you need help with and then doing nothing
-
November 2022 by Mindy Green
Manager Jake R Salmon was very helpful with a tricky deposit, helping to brainstorm ideas for the most effective way to get the job done. Appreciate the kindness and thoughtfulness.
-
October 2022 by Jackie Times
Ridiculous the fact that they are ran out of quarters! A bank institution!
-
August 2022 by Pangpang Z
My go to branch. Nice team here who are knowledgeable and are always trying their best to help. Was always able to get an appointment on the spot even though I was supposed to book one online so thank you for that!
-
July 2022 by Y Z
My go to branch. Nice team here who are knowledgeable and are always trying their best to help. Was always able to get an appointment on the spot even though I was supposed to book one online so thank you for that!
-
March 2022 by Star
I went into the Bank of America branch on Boylston street, Boston location and got a rude awakening of what discrimination feels like. While I was there, the check that I deposited got stuck in the ATM. I saw one of the employees assisting a Latin American woman (on the white side), so I waited for her to finish with the customer and explained my situation. Then I asked if she could assist me. She said in a nasty voice; that she didn't know how to use the machine and that I would have to contact someone outside the branch. Not at any point did she walk over to evaluate the problem. Instead, she continued to be dismissive and cold.I explained to the employee that it might be something that she could help me with since the ATM was prompting me to go back and put in the amount, but I could not find where to enter the transaction amount. She proceeded to ignore me and move on to an Asian customer that had just walked through the door. Talk about passive-aggressive. At this point, I knew that she wanted me to feel inferior, so I decided to speak up for myself, explained that I had a check worth thousands stuck in the branch's ATM, and to either assist me or call a manager. Again she argued that she did not know how to use the machine, but I held my ground.Finally, she came over, pressed a few buttons, and it turned out that she ‘did know' how to use the machine.Frustrated by the employees lack of professionalism, I asked to speak with the her manager. That's when I learned that the woman discriminating against me was the branch manager. I left in disbelief. I felt like I was being pitted against the other two customers because, in her mind, I did not fit the demographics of that area. The message that I got; is that my business is not as valuable because I am black.After experiencing this level of disrespect and unfairness from this branch location, I hope Bank of America does something about this systematic racism amongst its employees.I'm sharing my story publicly because I hope people will start speaking up. And finally, I don't want anyone else to go through what I went through.
-
February 2022 by Kwame Earth
This Bank of America has the worst customer service I have ever seen. My mother who speaks english as a second language went to this location at the designated appointment time provided to her. She wanted to open up a savings account for my little brother. The agent assisting her wasn't available, so the manager came over. When my Mom asked questions about the savings account and instead the manager began push other services she did not need. Once he realized she was not receptive to what he was offering he began to patronize and talk down to her. He was not willing to assist her at all. My Mother left the bank disheartened and demoralized. I am not sure if the manager has biases or needs additional training but I do not recommend anyone going to this bank. I tried to call the bank to resolve this matter and they are not picking up. I will be escalating this issue with Bank of America Headquarters.
-
September 2021 by sanyamita shr
NEVER pick up their phones