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July 2018 by Oz -.
Incredibly very slow service. Expect to stand in line while all tellers are away from desk. Otherwise, staff is nice.
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December 2017 by Juan M.
Fast, efficient and friendly service. ATMs are available inside and out, too and dispense 10 dollar bills! Cool thing if you're a Bank of America customer is you can submit an ATM transaction on the mobile app and pick up at any ATM. You can also request foreign currency!
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February 2017 by Adriana O.
I love this bank! The employees are very nice and helpful each time . Don't see a pertinent reason for all the 1stars reviews . I come here weekly, for the past 3 years and I am a customer since 2006. Love them!
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July 2016 by Julie S.
I loathe this bank, worst customer service experience ever in banking. How do they stay in business? I don't like being accosted the second I walk in the door and where do I even begin with one of the tellers that works there. I dread going to this bank. I never had these issues at Citizens or my other current bank.
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October 2012 by Michele A.
Where do I start? You're stalked as soon as you enter the door, even if you're just using the atm. "How can I help you today!?!" "Uh, you can't insane woman." After you escape her, the rest of the people are actually pretty nice. This branch is not my problem. Bank of America itself has been a thorn in my side from the beginning. From not giving me accurate account information to charging me fees every time I take money out of my account, even though my agreement specifically says no charge. I left them pretty recently and I now have Citi Bank. If you are looking for a good bank, do NOT use BofA.
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February 2011 by Tracy M.
1400 hancock street needs English lessons and manners, supervisors are rude. I was shorted 75.00 and almost forced out. I sat after the teller who smelled like cigs and booze said it would take a while. I waited. I got my 75,00. Went to cash a 8 thousand dollar check....was spoken to by a Hispanic woman like I was an idiot. The manager was an older gray haired man witha large belly....completely condecending jerk. You're not getting my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
