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December 2023 by Carlene Roberts
Deposited cash money at the window and it showed up in my account as an withdrawal. I just found out after almost a week. Now, I personally have to go back to this bank and dispute this matter. None sense.
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September 2023 by Lia Lundberg
honestly shoutout to nelson the associate who was extremely kind and patient with me while i was trying to figure out how to activate my credit card. i didn't have an appointment but he helped me anyway and completely resolved the issue. no idea how other things are handled but stuff seemed to be running smoothly in the background, the appointments are fully booked out about two weeks in advance, but they will try to help you even if you show up without one. no complaints.
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August 2022 by Alan Bos
The worst branch ever. They even do not deserve the one star. The manager doesn’t care. Only one teller is working while so many people are waiting for over 30 minutes in line!!! They don’t care. And when you complain, they are very rude. Disgusting!
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August 2022 by Dare Odumade
Agree with Teller customer service being horrible. Most recently took money from my account without giving me any actual money and then I had to wait 10 mins+ on the side to get the actual cash!
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July 2021 by Isabel Castro
I have been an exclusive BOFA client since 2005. There are very kind if you want to open an account or buy a service from them, but customer service is terrible for anything else. Specifically, they closed my local branch. I called to inquire for a location with available boxes, but was informed that the only way to find out was going to a branch in person to inquire. I went this morning, they did not care much about my request, and told me to contact every branch around me individually. Two hours after, I had an account an box with a new local bank.
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June 2021 by Joey Ice
There bank manger is Incompetent and will lie in your face. Doesn't know anything about check or money order
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December 2020 by James Spencer
Buyer beware- run far and fast from this institution. Consistently unfriendly, reluctantly helpful, and 'used-car-salesman' style sales approaches to try to sell me their credit products after they've had a chance to pull my account information. This bank nickels and dimes their customers for everything. I've banked with BofA for a few years but after the most recent $15 fee that was assessed to my account after receiving a wire transfer from a domestic bank has thrown me over the edge. BofA's unwillingness to waive such an egregious fee or to provide a goodwill credit for this circumstance has me spending the next ~5 hours switching all of my account information on file with credit card companies, etc over to competitors. For anyone looking for competency in their customer service and a bank that doesn't milk their customers for every possible fee, I recommend Charles Schwab bank for checking products and Marcus by Goldman Sachs for savings products.
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October 2020 by Jimmy Liu
I needed to deposit a check via teller, not atm, but they continued to be closed. Will change rating once they open up again.
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March 2020 by Latalia Graham
I wish I could give this location a minus 100 to the 10th power!!!! The laziest manager I've ever seen at any establishment. Hector is too busy walking around and stretching to be of any use for anything or anyone at all besides himself. I sat in the waiting area waiting for him, as I was instructed to do. He waltzes in, sees me sitting there, and keeps on walking to hang out with the tellers. He didn't say one word. Address the people in your lobby like all other banks do!!!! Customer service at this location SUCKS!!!!! No one is there to greet you at all. I walked around asking for assistance. I'd rather go to the branch near my house, 1 hour away, than to walk 5 mins and return to this location
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January 2020 by Nathan Bishop
Worst Bank of America I’ve ever been to. 2017-2018 their leadership must’ve changed or they experienced a large turnover because the customer service is absolutely abysmal. To add insult to injury, there’s several inch thick bullet proof glass at the teller station to make you feel like a zoo animal. Only one teller is actually taking customers while 2-3 men in suits laugh and frolic in the lobby. Every time I visit the branch, it takes more and more time to have checks made, and lately they’ve been requiring “overrides”. I’ve had it with this branch, especially as a preferred member, and am researching other banks to switch to.
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December 2019 by Cassie Liu
Such a great experience with BOA with Naveed’s help! He can even speak excellent Chinese.
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September 2019 by Meixin Yu
The best place for banking service experience. There are even foreign handsome guys who are very standard in Mandarin Chinese.
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September 2019 by Noah Pettit
Very long waits, seems understaffed
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June 2019 by Pearl Sindhuchatra
Worst Bank of America I've ever been to. Had an appointment booked. There was no one greeting customers and people were just sitting around at the sofa area waiting to be directed to a room. The person I had an appointment also arrived late.
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May 2019 by Lifei Guo
I needed a Signature Guarantee on a financial form and the branch gave me all sorts of excuses not to want to do it. They told me that they would only do Medallion Signature Guarantee but not Signature Guarantee. But couldn't do it because my form didn't specify for Medallion Guarantee. I later found out from other financial institutions (Vanguard and Fidelity) as well as from researching on the internet that they are the same thing. It turned out to be just another one of their lame and uninformed excuses. Even the branch manager (Hector) was of no help other than saying no. This is a horrible way to treat their own customers. Extremely disappointed.
