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August 2023 by Steven P.
Not good. Tried out what I thought was a firm mattress and what was delivered was tomato mush. Called and was told it started out softer and would get firmer. What was in the store was only firm because it was the store model. Now, it was my problem. Be sure you are getting exactly what you want because these guys don't stand behind their product.
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August 2023 by Sunny Jean
i recently had my amazing new bed delivered and the entire process was seamless.They have the best delivery team for the two men that came were beyond helpful and kind even in the intense 90 degree heat.From starting with Dan in sales, to speaking to delivery and then having such great guys come and do setup service for sure I’ll use them again. These days it’s hard to come by such good service. Thank you Boston Bed.
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August 2023 by The Store of Sun
i recently had my amazing new bed delivered and the entire process was seamless.They have the best delivery team for the two men that came were beyond helpful and kind even in the intense 90 degree heat.From starting with Dan in sales, to speaking to delivery and then having such great guys come and do setup service for sure I’ll use them again. These days it’s hard to come by such good service. Thank you Boston Bed.
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May 2023 by Selia Potas
Boston Bed is overall an excellent service, making the process of getting a mattress and platform seamless! The overall value and quality of the mattress is outstanding! I know this will last beyond others, as my first bed which is well over 10 years still feels new!! The sales associate and all the workers at Boston Bed were very helpful & accommodating with the sales and delivery. Loved how personable each and every person was - will be recommending all of my friends and families to get any and all bed-related necessities here!! 5 stars all around!!! ⭐️⭐️⭐️⭐️⭐️
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May 2023 by Ilkercan Kaya (Alumni)
They didn't allow me to replace my bed with a queen one. I requested this only after 2 weeks of purchase. I paid ton of money. I would not recommend this place.Follow up: Replying to the comment I got. I wanted to change the bed because my feet was hanging out, the bed was short for me. I called in to ask if this was possible only to be told that someone will give me a call on Monday. No one called. I called again and same story. I got a new bed from somewhere else and they had a refund policy. I'm not attacking this company. I'm protecting fellow customers from being ripped of their money like I do. Now, I have a bed which I can't use and I need to sell.
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March 2023 by Enoch-Jude Danquah
Boston Bed Company has stellar service. Will definitely be ordering from here again! Thank you!
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October 2022 by L K
Boston Bed Company delivered my box spring and mattress and I love it! The delivery guys were very nice and helpful getting it set up as well!
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October 2022 by Nancy N.
Stole from me. Boston Bed on Commonwealth-- ALL SALES ARE FINAL even if the bedding is damaged. Because the mattresses' plastic wrapping had opened up a bit on the end and because they use package tape to seal that open end, dirt from their truck or from the store stuck to the end of the mattress leaving black sticky streak marks on the mattress. It's also UNSANITARY. NO MONEY back even if the item is returned. The company has the black marks cleaned and then resells the mattress.
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October 2022 by Raul Aponte
Very disappointed with expensive furniture I’ve purchased from this business. The website claims that the furniture has a one year warranty but it’s a lie and they won’t honor it. I bought an expensive pull out couch that had issues with one of the couch cushion’s Velcro causing the cushion to lean forward and feel very uncomfortable to sit on. I attempted to fix the Velcro myself but to no avail so when I asked Boston Bed Company if they would fix this with the warranty their suggestion was for me to fix with supplies from the Home Depot. The point is this should have never been an issue in the first place. I would not recommend purchasing anything from this company with how expensive the furniture is and with Russian roulette quality and then not honoring of the warranty.
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August 2022 by Melanie Rosenblatt
Had a great experience at boston bed! Moving into college in the area and went into shop for a bed for my new apartment. My questions were all answered by the friendly staff and they had it delivered and installed to me fast with no issues. I would highly recommend!
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June 2022 by Raul Martinez Aponte
Very disappointed with expensive furniture I’ve purchased from this business. The website claims that the furniture has a one year warranty but it’s a lie and they won’t honor it. I bought an expensive pull out couch that had issues with one of the couch cushion’s Velcro causing the cushion to lean forward and feel very uncomfortable to sit on. I attempted to fix the Velcro myself but to no avail so when I asked Boston Bed Company if they would fix this with the warranty their suggestion was for me to fix with supplies from the Home Depot. The point is this should have never been an issue in the first place. I would not recommend purchasing anything from this company with how expensive the furniture is and with Russian roulette quality and then not honoring of the warranty.
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April 2022 by M B
This place is a total scam. Sold me a frame with the wrong installation instructions and wouldn’t accept a return even though I brought back the frame which was unused. GO TO MATTRESSFIRM FOR BETTER QUALITY PRODUCTS.
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April 2022 by M B.
This place is a total scam. Sold me a frame with the wrong installation instructions and wouldn't accept a return even though I brought back the frame which was unused. GO TO MATTRESSFIRM FOR BETTER QUALITY PRODUCTS.
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December 2021 by Birgit Dommen
Made a telephone purchase for our college student--Wayne was amazing; knowledgeable, kind, and courteous! Best customer service!! Thank you so much Wayne!
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October 2021 by Rebecca M
My Daughter moved to Boston for grad school where her rented apartment came with mixed size bedframe and too large mattress for the frame. Landlord removed it all, by request. Got her a new bed with storage and NEEDED a mattress. Wayne to the RESCUE! He graciously answered my questions and concerns over the phone (I'm 1,200 miles away) and welcomed my D to the showroom to help her find just the right one for her needs. Mattress was selected, paid for, and delivered the next morning! The delivery men were fast and TRUE PROFESSIONALS!INDEED, the stars aligned to meet a very special person placed in our path to help. Angels DO exist! Heartfelt thanks to Wayne and his team!
