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September 2023 by Jonathan Huskey
Good luck trying to cancel this service. I had a very good onboarding experience but this ended up not being a good fit for our clients. If you need an accounting team who is dynamic and can make common sense decisions autonomously this is not the place to go. If you need to just have some bot churn through categorizations blindly this is your one stop shop! look no further! Ever wanted to get questioned about the nature of a transaction relentlessly only to answer and provide context and STILL have the transaction catagorized improperly?? Botkeeper is the way to go!Ever have a client add or remove accounts into quickbooks? Well get ready for some extra steps just to make sure it gets reconciled and get ready for buggy email notifications.We have literally terminated all our clients that were in botkeeper over two months. Just got an email about a task I apparently have to do.I really find the team to be extremely pleasant. These people are all amazing and helpful but regarding the actual service component this has been a huge waste of money and time.
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October 2022 by Thomas Conradt
Unwanted spam email from this company. Unprofessional and a waste of time.Edit to include business response - I definitely did not sign up for this.
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October 2022 by Kay Giunta
I think this company be a great resource, but they obviously have a lot kinks to work out. Originally, when I reached out to them, over a year ago, it wasn't a good fit because I did not meet their limit of having 5 bookkeeping clients. I wanted to use them to grow the bookkeeping side of my business, not grow then implement usage of their software. I completely understood the minimum requirement and let it be. Recently, I received a call that they changed their minimum requirement and that they would like to be part of the solution to growing. So, I took time out to do the demo, which was hard because tax season is already in play. I get on the call, just for the lady to say it wouldn't be a good fit because of the number of bookkeeping clients. It was a complete waste of my time and I just wish they would figure what they can and cannot do.
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July 2022 by Lucia Perri
Bad Experience with their CLEAN-UP Team.Kept doing things wrong. Got our client upset. I sent messages and responses asking them to stop doing it wrong. It was like they didn't read English. Filled out Help Ticket on JIRA, and still they didn't stop. This went on for 3 days. They created more clean up work that they solved. You can't call or email the person directly, you have to go through their portal. Finally, we had to disconnect to stop them from continuing to do it wrong.
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June 2022 by Kurt Schneider
Got up this morning to find my business account overdrawn. Botkeeper withdrew over $3,000 from my account without any advanced warning.I received an immediate response from Botkeeper to resolve the issue. It's not what happens when everything goes according to plan that proves the worth of a company, but how they handle the snafu's that occur in every business life and what they learn from it. Botkeeper's actions and reactions were right on cue. I am grateful to still be working with Botkeeper.
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February 2022 by Kay Worthi
I think this company be a great resource, but they obviously have a lot kinks to work out. Originally, when I reached out to them, over a year ago, it wasn't a good fit because I did not meet their limit of having 5 bookkeeping clients. I wanted to use them to grow the bookkeeping side of my business, not grow then implement usage of their software. I completely understood the minimum requirement and let it be. Recently, I received a call that they changed their minimum requirement and that they would like to be part of the solution to growing. So, I took time out to do the demo, which was hard because tax season is already in play. I get on the call, just for the lady to say it wouldn't be a good fit because of the number of bookkeeping clients. It was a complete waste of my time and I just wish they would figure what they can and cannot do.
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December 2020 by judith f
After Botkeeper bought the company that formerly paid my bills, I continued to work with the new owners for a month or two before discontinuing the working relationship because I wasn't happy with their service. Although Botkeeper had my forwarding address and contact information they never forwarded or notified me of the existence of new bills that they received in my name. As a result, invoices from a government tax agency and a health insurance company—among others—never reached me. I don’t have any way of knowing what Botkeeper did with the mail that was sent to me in their care; I do know, though, Federal law states you can not "destroy, hide, open, or embezzle" mail that is not addressed to you. I also know that Botkeeper phone numbers are answered by an automated system and that my written and voice messages are not returned. ... Read More
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December 2018 by Brice Penaud
Awesome software, awesome CEO & Company
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February 2018 by Brian Kidwell
botkeeper was recommended to us by a CPA we know. He thought botkeeper would be a good fit for us and he was right. This is our first business and we had been doing the books ourselves. There was quite a bit of cleanup to do and botkeeper handled it quickly and efficiently.
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January 2018 by Theodora Higginson
We love botkeeper! They're efficient, organized, responsive, and affordable. We work most closely with Caroline, an accounting virtuoso, but the whole team has been a pleasure to work with.
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December 2017 by Collin Matthews
Extremely helpful and supportive company. We've worked with Botkeeper for nearly two years and have enjoyed their round-the-clock watchful eye and excellent reporting on key numbers. Louie, Andy, and the rest of the team go above and beyond to help small businesses stay organized and thrive while allowing owners to focus on their most important tasks. Thanks for the great service Botkeeper –Â keep it up!
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October 2017 by John Shults
I use botkeeper for my clients and they are not only the most quality accounting solution, but are reliable, timely, and cost effective. You'll be in great hands - five stars all around!
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October 2017 by Vul Sec
Excellent team to get our financials into a state of continuous integrity. Highly recommend everything about botkeeper.
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October 2017 by Hanson Grant
Love botkeeper! We've been using since 2015 and haven't looked back. Whether you are a small company looking to focus on more important things, a fast growing a startup, or a larger organization, botkeeper is your solution!
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October 2017 by Peter Oswald
Botkeeper is an incredible business and extremely helpful. The employees are great to work with and I highly recommend their service.
