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October 2025 by Harold Charon
I gave a star because it’s the only way I could find to add this comment, otherwise zero star
I brought my car here at the beginning of October because it was jumping every time I stopped and the brakes were in bad shape. They told me there, every problem the car had and I told them all that I wanted was my car fixed so I had no issues. The repair costed me almost 1400 counting a labor of $899.
Now on October the 16th my car started jumping and now with the addition that the motor stop running while driving. So the only thing they fixed was the brakes (so far who knows)
And when I was paying at that time the mechanic told me”this is the part I like”
Which is not a bad thing to say because it’s his job, but man, be true, be honest, be fair and professional, believe me, you will feel much better in that way. Wish you well, but I don’t think I can return here.
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August 2025 by Michael Shore
Been going to Brighton Auto now for 25 years. They are scrupulously honest, and have done a great job with taking car of my cars over the year. Highly recommend John and the team at Brighton Auto.
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July 2025 by Rhett James
They put in a new starter and recharged my AC. They 'changed my oil' without informing me and charged me $120 for it, saying that the engine had no oil in it after I had put it in myself a month ago. I felt like I got bamboozled. They do a quick turnaround, just check your oil before dropping off your car.
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July 2025 by Phil Elkodsi
I set up an appointment over the phone last week, dropped my car off after hours for a transmission fluid swap the next day. I called in the afternoon for an update and was told they had no idea why my car was there and that the work couldn’t be done that day. I was told it was my fault for not leaving my information despite having set up the appointment days prior. I can’t speak to the quality of work performed here but the poor logistics will not have me return.
Edit in response to owner’s reply:
I recognize I did not provide that information but that reiterates the point that I was not asked for it and then rudely blamed for bringing in my car for a preset appointment. I’ve never been to a shop that doesn’t at least ask for a name and number over the phone.
And to your point about multiple Imprezas, my appointment was for a 2015 WRX to have transmission fluid swapped and was told your board read simply, “Subaru transmission”. 2015 is the first model year where the WRX was its own model and not based on the Impreza chassis.
Blaming customers for a lack of due diligence isn’t going to spread goodwill towards your business.
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September 2024 by Kamryn Knott
Amazing experience. Fast, friendly and honest. Highly recommend!
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August 2024 by Allie Richards
Great customer service and honest staff!
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August 2024 by Jonathan Bernhard
Had a leak in my rear tire from running over a nail. Billy was very accommodating and was able to fit me into the very busy schedule ahead of the holiday. Quick, efficient, and fair-priced, with great customer service. I would highly recommend Billy and the team at Brighton Auto Service.
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August 2024 by Morgan Hodges
Fixed my flat tire in less than 20 minutes, friendly staff and fair price!
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July 2024 by Lena Benson
Great experience. Dropped my car off in the morning and had it fixed and ready for pick up by the afternoon. I had initially taken it to another neighborhood mechanic where they kept it for days and didn’t resolve the issue. Thank you to Brighton Auto!
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June 2024 by Sara O'Connell
Billy and the guys at Brighton Auto always take the best care of my car. Can't ask for better service and pricing. SO grateful to have folks like them in the neighborhood!!!
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May 2024 by Ju Li
I had some issues with my car and the dealership didn't have availability to look at it for weeks. They helped diagnose the issue and, while they couldn't fix it, they didn't charge me a dime for their time. Really appreciate it
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April 2024 by andrew kelly
I had a great experience with these guys. I went to them for a second opinion and I'm glad I did. The dealership gave me a non-negotiable price, but when I talked to these guys, they saved me over $1000. They fixed the issue in just one day, which was great. I recommend getting a quote from them or stopping by. You might be pleasantly surprised.
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March 2024 by Ads account
My experience here is awful. The man talked with me it’s super rude and when he got to know that I’m hesitating to do service here, he started yelling and saying don’t get back! Of course, I would NEVER be back to that place.
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March 2024 by Marshall Hurst
The absolute best experience I've had at an auto shop! Everyone inside was so friendly and I'm Deaf myself, and there is a Deaf mechanic there as well! Made the conversation easier! Go here for all your needs, won't regret it!
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January 2024 by Debra S
Good service.
