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October 2023 by Mike W.
I am never going back. We were given a car with major problems. They replaced it with a dirty car. The manager was not interested in listening to my concerns at all.
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October 2023 by Jorge Castano
The first car they gave me had 1% life on it's oil, left blinker out and tires that vibrated after I hit 60 mph. The second car smelled like an ashtray. Even the trunk.I've never experienced anything like this.
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October 2023 by Jennifer Hernandez
I wouldn’t even leave 1 star but I had to in order to write a review. The agent failed to mention that at this specific location there is no after hours drop off and they do not open until 8, which wouldn’t have been a huge deal, however I needed to be at the airport for my flight home instead of waiting in a parking garage for them to open
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September 2023 by Jenna H.
Never going back. Would give 0 stars if I could. I was mysteriously charged $300 for using emergency roadside assistance (which never happened - I never used emergency roadside assistance). I was never refunded despite spending hours on the phone and over email with Budget. So they have essentially stolen $300 from me. I won't be renting from Budget again and won't recommend it.
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August 2023 by Sue H
Courteous, quick and efficient. This was an easy location for pick up in the city. I had some questions about our reservation and both people I spoke with were very helpful. Definitely will use again.
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July 2023 by N L
This budget in particular is top-notch. I always find great cars to drive, the service is amazing and fast. If any problems arise, they work with you to resolve it quickly with no headaches. I highly recommend this budget and the employees there are great!
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June 2023 by Jenna Hebert
I was charged $300 for using emergency roadside assistance (which never happened). I’m still disputing the credit charge from 2 months ago, and have spent hours on the phone and over email with Budget and my credit card company trying to get this charge removed. I won’t be renting from Budget again and won’t recommend it.
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June 2023 by Angus Lau
Totally scam. Worst rental car experience ever. They claimed that I didn’t return the car key and then said they could not find their car. They will try whatever way to charge additional to your bill. Rubbish car rental service. Saw other comments the same experience. Shame.
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May 2023 by Holly Ranson
If I could give this place minus 10 stars I would. DO NOT GO HERE! Extremely rude and unhelpful staff. Most stressful experience of my life. Have never had trouble hiring a car in the 17 years I have had my licence but this was abominable service. Will never use budget again.
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April 2023 by Nic French
Disgrace. Worst service I have experienced EVER. Rude, obnoxious and absolutely zero help even though booking was made online and prepaid. Definitely don’t recommend, go elsewhere!
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April 2023 by Fiona Brocklebank
Phone call sorted it all out. V quick pick up. Easy drop off at different point. Brand new car, perfect
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March 2023 by Ben J.
Not sure why this place has such horrible reviews. We had a very pleasant experience and we got a brand new clean car. We checked out the car from here and returned it at the Boston airport with zero issues. Dianne was very kind and helpful with check in. There were zero hidden fees. Would happily rent from here again.
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December 2022 by John Thomassen
I contacted Budget to extend my rental one day, I called the phone number shown on the rental contract jacket. I was connected with an off shore call center to add one day. Call center asked me for my visa # and payment of $99 to extend. I supplied it, person said card was declined. Asked for my debit card number, they said they would authorize $999 but only charge 99, I refused. Both 999 and 99 were held then withdrawn from my debit account. I have disputed both, expect my bank to contact Budget about this overcharging
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December 2022 by Emma Z.
If you love to be screwed, you should definitely use Budget. However, if you enjoy driving well kept cars and being respected I urge you to use literally any other rental car company. Budget rented me a car with a flat tire (9 psi) and then charged me $166 for the tire needing to be filled before I had even driven a mile away from the rental location. When I attempted to find a solution where I was not held responsible for their incompetency I was denied despite being assured multiple times on the phone that I would not be responsible. I urge you to never use Budget. There are many other smaller and less expensive companies to use if you are on a budget and in need of an inexpensive rental car. Dollar rental is a great one or even Hertz.
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October 2022 by D'Agord Ana
Convenient location, friendly personnel, ease of rental. Would have preferred a "higher" car for the sightseeing road tour to Maine instead of a Chevy Impala, but all worked out.