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January 2023 by EDCamera
One credit for Sam Situ (supv or manager?), very nice manager and knowledgeable. One credit for the nice bank environment.I remembered people were used to work here very nice and friendly. However, the two tellers at the counter were horrible! Very bad attitudes and no patient! One young lady teller THREW back my ID, some docs, other cards to the window instead of giving me back nicely. She didn’t know what she was doing, Sam was there helping her. I guess she was still in training which is fine, but her attitudes were so bad! We are customers! Not people you should be rude for! Not recommended if you do speak English… I believe even other bank in Chinatown they will provide translation for you if needed?
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January 2022 by Artist Don Saarela
* First: The ATM room will be locked after closing hours because of homeless people.The bank in my opinion is doing the right thing by locking it.I’ve been a customer for 12 years. When I opened my account, basically you needed only one cent, less than a cent, account is automatically closed.The staff are very friendly and customers service outstanding.Fees are compatible or cheaper than other banks.* Example : I needed a copy of a canceled check from two years ago, fee was $1, unless you go on line and print it up yourself on your computer.Had a problem with stolen debit card, and money put back into my account and new card issued the following week.If you live nearby, talk to them, you may be very surprised how professional and nice the people running this bank are. I was..
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November 2019 by Donny Saarela
* First: The bank will have the ATM room locked when closed because homeless people pass out in there, do drugs or use it for the bathroom.
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September 2019 by Zelong Xie
Only used their ATM during business hours. Love the fact they don't charge any fees when you use a UnionPay debit card. I understand the reason why they shut the ATM room outside of business hours, however, this could be perfectly solved if the door of the ATM room actually works as it supposed to. So you need a debit card to get in there, thus no homeless would be in. 24-hr is standard and needed. Please consider have the ATM room door upgraded or fixed.
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June 2019 by Tracy CUI
Good service.
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September 2017 by Ziyu Liu
Great people
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January 2017 by F Fran
Good direction
