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December 2025 by S.S.S. The Man
Terry was a great help
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December 2025 by Anas Alhamdani
Terry was an amazing help today. 10/10
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August 2024 by Peter Kiernan
Terrible service, unhelpful. Don’t waste your time using this branch.
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June 2024 by Manasi A
Bad experience with a person named Terrie.
You need better people who have patience and empathy dealing with some clients. Train better. Banking should not be painful.
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March 2024 by Tim Holzworth
One of the Branch Managers named Abir helped me get started solving a tough situation. All of the staff I encountered were friendly and the lobby itself is very nice.
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February 2024 by Renata Santiago
A little over a week ago I went into the store to create a new bank as my current one was locked while under investigation for fraud. When walking in I was greeted by a male attendant and he was asking me what service I was interested in. I responded that I was looking to make a checking account. After, I gave my response a woman attendant interjected into the conversation and asked me in a rude tone if I was a citizen. I immediately responded “excuse me” and she then back tracked and tried to explain herself. I immediately decided to take my business elsewhere. I have never been so blatantly profiled. As I do also understand that legal status is a question asked while filling out the process but it was an obvious attempt at profiling as she was not involved in the conversation and quickly realized her mistake.
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November 2023 by Michael Philip
They support fraudulent charges I just removed my balance from bank
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May 2023 by Marrssii
I have never had an easy experience at this chase. I have had my accounts messed up and processed wrong, and even had to reopen accounts cuz they were messed up so badly by a “professional” who didn’t know what he was doing.
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March 2023 by Ally B
I recently had the pleasure of meeting a back consultant and I must say that I am impressed with the level of service provided. From start to finish, the consultant, Tim, was professional, knowledgeable, and extremely helpful. Thank you!
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July 2022 by Brian Bidstrup
Went in to set up an autopay that I couldn’t do on the app, the only banker there walked me though setting it up on the app (which again didn’t work) then told me to call customer service. He didn’t hear me at all, just wasted my time then rushed me out the door. Totally useless.
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August 2021 by Rachel Wahlert
I just tried using the ATM but the office closes at 3PM. i had to go to an ATM across the street at Capitol One and pay a withdrawal fee. maybe i should change to capitol one because at least they have a cafe
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June 2021 by Yewande Masi
Bank Representative Ekta Gupta racially profiled me to open a basic checking account. I have never had an experience like this in my life. I was moving out of state and my bank does not have a branch in IL, Chase does. I thought I would get ahead of one of the many errands by opening the account before I left. I provided proof and documentation. Ekta gave me the third degree and asked me many questions I believe were unnecessary for a basic checking account and am almost certain it was due to my race (and no I do not pull the race card). She asked me why I was moving out of Boston, she asked if my family lived with me here, she asked why I was leaving my bank, she asked how much money I would be depositing each month. After socially distancing the entire time, she had no problem standing over me pretending to instruct me how to use the app’s new credit feature but really did it to view my credit score. All of this for a checking account. Condescending and calculating behavior. I am now dealing with other issues from Chase as a result of Ekta’s overreach. As soon as I felt the vibe from her which seemed to deem I was undesirable and had to jump through hoops to prove myself I should have went to another branch.
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May 2021 by Jiri Hospodka
On the phone with them, I say have a great day and I get back ehmmm. What are you doing with training these people!
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March 2021 by Alexander Morozov
Happy to know my funds are invested in fossil fuel
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November 2020 by Hannah Anderson
The only reason i chose chase was because they promised 200$ when you open an account i mean who wouldnt go for that right. But that was a scam they never gave me the 200$ and when i called to say something they said they were so sorry and it should be there next week... its been 2-3 months now. Other than LYING to customers to get them to open accounts, i dont have any other issues with them and am pleased with the service. Just really mad about the lying part to pull people in.
